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Live chat and customer support
Live chat and customer support are an essential part of a good casino. Customer support is another area that casinos have the chance to stand out from the crowd as often it’s something that is unique to them. Well trained staff who know what they are talking about and can genuinely help you with a problem are a godsend and can really improve your gaming experience.
Customer service is something we cover in detail within our review section where we look at answer speeds, general knowledge and helpfulness. A casino with their customer service team in order is generally a sign of a well-run operation so pay particular attention to this area when selecting your casino.
Casino Payout Ratios & RTPs
Not all Casinos publish their payout rates, however, all UK licensed casinos are required to be audited in order to keep their license. If the payout ratio is published we’ll list it here on-site as part of our review of the casino.
There are other ways of knowing what the expected payout will be on particular games at your selected casino. Some game developers will include RTP in their game pay tables and frequently casino sites publish RTPs for particular games on their site. In many ways, it’s most important to know the payout for the games you are playing rather than an overall payout for the casino as your expectations as a player will be very different depending on whether you like progressive jackpot slots or blackjack.
Live casino and live dealer
Live casino is an essential part of the online casino product mix these days and no self-respecting online casino with any ambition is without a live product. Evolution software are widely regarded as the industry leaders in Live Casino and you’ll see that many of the casinos listed on this site outsource their live product to Evolution.
Regardless of the product provider, what we look for in Live casinos is well-trained dealers, busy tables and a great atmosphere where you are made to feel welcome at the tables. Live casino can be the most fun element of playing casino online – interaction with real people and banter at the tables all from the comfort of your own home.
There’s an ever-increasing choice of games at Live casinos with tables to suit every level of player. Along with old favourites like roulette, you’ll also find baccarat, poker, VIP tables and game-show style games like Evolution’s Dream Catcher.
Payment options and withdrawal times
Payment options are clearly a vital factor in the online casino mix – a casino that gives players the options they need and offer quick, no-fuss withdrawals is generally a casino that has got its house in order and is worth considering.
Quality casinos will choose payment solutions that offer both security and convenience – they will clearly list their payment methods, along with the attributes and withdrawal times of each, making it easy for you to decide.
A good range of methods from the likes of Boku (pay by mobile), standards like VISA debit and eWallets like Neteller, PayPal and Skrill is what you are after – this way you know you have a choice and that the casino is doing its best to cater for its player’s needs.
When it comes to choosing your payment method, withdrawal times are obviously a key consideration, but you should also consider security. While no quality online casino would partner with a disreputable payment method, you should choose a payment brand you know and feel comfortable with.
Responsible gambling advocacy
It is now a given that UK Casinos must comply with the Gambling Commission’s rules on responsible gambling. There are all kinds of rules in place around marketing, in-play and customer service that online casinos must follow – this has made the online gambling environment, safer for players and stopped unscrupulous operators taking advantage of players.
Responsible gambling starts before customers even sign up to casinos – with rules around advertising. Advertising cannot appeal to under-18s or use anyone in the advert who looks under 25. Significant terms must always be displayed when showing an offer online and adverts must be placed only in socially responsible places that adults visit.
Once a player has signed up to a casino and started playing easy access to account information such as gambling history, deposit info and the ability to set deposit limits must all be in place for UK-based operators. Casinos must also promote the site begambleaware.org – this gives players detailed information about recognising gambling problems, staying in control and offers help and support to those players who feel that gambling has stopped being fun anymore.
We would only consider casinos that comply with all of the above and have a decent record of responsible gambling – a casino should look out for their players’ well-being as well as provide a quality casino product.
Casino terms and conditions
Terms and Conditions are certainly not the most exciting element of choosing your online casino, however, it is very important to get an understanding of not only the casinos main Ts&Cs but also the terms that are attached to the bonuses they offer.
We provide key terms to each bonus wherever it is mentioned on site – this will give you an idea of the most important terms for each bonus – things like wagering requirements, expiry, game restrictions etc – however, we would recommend giving the full Ts&Cs a look over before depositing with any online casino – this way you know where you stand and you are unlikely to be met with any surprises later down the line.
ONLINE CASINO REVIEW FAQS
What are the best online casinos?
Pretty much everyone asks this question when they first start gambling – what are the best online casino sites in the UK? Unfortunately, there is no one solid answer that we can give you. There isn’t one casino we can pointto and say yep, that’s the one you should go to, for sure! After all, you can spend all day recommending the best sushi restaurant to someone, and they’ll still think you’re a liar if they don’t like fish.
We’ve made it a point to showcase the top online casinos, review them and evaluate their strengths and weaknesses, but we can’t tell you which one you’re going to enjoy most. Only you can answer that. If you’re looking for a UK online casino site with a strong deposit bonus, you might end up with a different choice than if you’re looking for a great live dealer experience. Not even the best UK casino sites are masters of all.
That’s why it’s super important to read our reviews carefully and use them as a base to determine where to sign up. If you’re interested in decent online casino bonuses (for example a 100% welcome bonus), your prime destination should be the bonus section of our review. And if you’re judging them based on what online casino games they offer, you could take a look at our pages for the respective games, which will only list UK online casinos that contain those games.
Which online casinos are legitimate?
All casinos listed on this website are legitimate in that they have licensed by the Gambling Commission and have a track record of fairness either through the owners or the casino brand itself. This, of course, does not mean that we necessarily like all the casinos listed or give them a positive review – a casino can be 100% legitimate business and still not be very good.
There is so much more to choosing a casino than simply knowing that it’s legitimate; customer service, game selection, payout times and many more factors contribute to how we rate casinos. We would recommend reading both our reviews and the comments of our readers before choosing a legitimate casino that suits you best.
If you have any specific questions about any of our listed casinos and their legitimacy, please don’t hesitate to get in touch and we’ll do our best to help.
Which online casinos can i trust?
First hand experience is really the only way you can truly 100% have confidence in a particular casino – getting to know customer service, withdrawal times and the games on offer for yourself will truly determine the level of trust you personally place at a particular online casino.
However, there are of course ways to get a good sense of which casinos you can trust via this site and you don’t have to believe solely our opinion either as we collate ratings from lots of casino sites and also invite reader to give their ratings also.
Read our reviews, check the casinos credentials within those reviews, check out the ratings that we collate from around the web, check readers opinion of the casino and armed with these three differing sources of info you should be able to choose which casinos are most trustworthy and therefore deserving of your custom.
Can online casinos be rigged?
Perhaps in unregulated territories or casinos that cater for customers in countries in which playing online casinos is illegal, however, in a market that is as highly regulated as the UK (probably the most regulated market in the world) it is not possible for an online casino to be rigged. Everything from overall casino payouts, to licensed games to reality player checks needs to be approved by the UK gambling commission for a casino to continue to hold it’s licence. There are heavy fines and closures for any operator that does not follow regulation so it’s simply not work a UK licensed casinos to be anything other than 100% above board.
Can online casinos ban you for winning?
The Casino.online team have extensive knowledge of working at online casino operators and we have never experienced any of them closing player casino accounts for winning. This sort of practice does happen in Sportsbetting where accounts are profiled and limited when winning on particular sports, but not at Casinos.
Ultimately the Casino is operating at an edge (check the payout rate of your online casino before you start playing) and the owners of these casinos know this. Winning is the main reason players will play at a casino so it’s very important winners are looked after and celebrated in the same way all customers are.
Can you beat online casinos?
If by the term ‘beat’ we mean ‘win’ at an online casino, then yes, you can absolutely win at casino – huge progressive jackpots are won every day, players walk away with small wins on the blackjack or roulette tables or someone hits the top win on a slot machine and those that are smart walk away with their winnings!
Playing games that have the smallest house edge will give you the best chance of winning in the long run, but if you’re looking for a big win then a high volatility slot with big payouts could be the game for you – the wins will be less frequent, and you may find your bank roll depleted but you never know a big win may come your way.