Pokerstars Casino Review - Withdrawal Times, Live Chat, RTP & Reader Opinions

Review by
Last updated April 16, 2025
PokerStars Casino is a well-established online casino platform known for its extensive selection of games, including slots, table games, and live dealer options. It offers a seamless integration with the renowned PokerStars poker platform, providing players with a robust gaming experience backed by top-notch security and user-friendly features. The casino also offers attractive bonuses to both new and existing players.
User-friendly interface
Convenient mobile app
Numerous payment options
Competitive welcome offers and bonuses
Responsive customer support
Has no crypto
Relatively lower uptake to classic games
My Verdict
PokerStars Casino stands out for its extensive selection of games, including slots, table games, and a strong focus on poker, backed by top-tier software and regular updates. The mobile apps for both iOS and Android offer a smooth, user-friendly experience, making it easy to play on the go without sacrificing functionality. However, the casino's customer support could benefit from more contact options, and some mobile features may feel limited on smaller screens. Despite these minor drawbacks, PokerStars Casino remains a highly reputable platform, offering a fair and secure gaming environment that caters to a wide range of players.
Terrible
Better than 97% of all casinos.
PokerStars Bonus Offers
All the hottest at one place, just for you!
Welcome Package
1,500$ Welcome Bonus + 2020 Free Spins
1st Deposit
500$ + 20FS
Win rate
93.40%
Payout time
1-2 Days


Casino
PokerStars

Created by
The Stars Group
20 Free Spins
2$ on 1 deposit @ 0.10$ per spin
1st Deposit Bonus
500$ Sign up bonus + 20 Free Spins
Percentage
100%
Wagering
—
Valid Time
28 Days


Casino
PokerStars

Created by
The Stars Group
1000 Free Spins
100$ on 2 deposit @ 0.10$ per spin
2nd Deposit
500$ Sign up bonus + 1000 Free Spins
Percentage
100%
Wagering
—
Valid Time
28 Days


Casino
PokerStars

Created by
The Stars Group
1000 Free Spins
100$ on 3 deposit @ 0.10$ per spin
3rd Deposit
500$ Sign up bonus + 1000 Free Spins
Percentage
100%
Wagering
—
Valid Time
28 Days

Screenshots from PokerStars

Taken by Joshua Rawlings on Jan 30, 2025



Rank 0 of 29

Lowest
0

PokerStars Casino
1,500$

Highest
90,001$

"What I love most about PokerStars is the flexibility they offer, from generous welcome packages to no-deposit free spins, making it easy for new and regular players to find value."
Pokerstars Casino Bonus
PokerStars Casino offers a diverse range of bonuses for new players, including a cashback and free spins with no deposit required upon registration. Additionally, players can receive up to 20 free spins after their first deposit and a welcome bonus of up to $600 across their first three deposits.
The casino also features ongoing promotions and a loyalty program that rewards frequent play with StarsCoin, redeemable for various perks.
Has a generous welcome offer
Offers 20% cashback
Ongoing loyalty rewards
High playthrough requirements
Bonuses restricted in some regions
100% up to 1,500$
+2020 Free Spins
Min. Deposit
25$
Wagering
—
Maximum Bet
5$
Valid Time
28 Days
Rank 0 of 29
How Do I Sign Up for Pokerstars Casino?
Signing up for PokerStars Casino is easy and can be completed in just a few steps, ensuring you can start playing your favorite games quickly.
Go to the PokerStars Casino website and click 'Join' in the top right corner.
Select your country, then enter your email, username, and password.
Provide the required verification details and agree to the terms and conditions.
Follow the bonus terms to claim your no deposit free spins.
For UK customers, enter the PokerStars Casino bonus code to unlock additional welcome bonuses.
Once registered, you can begin exploring the extensive game selection and claim your welcome bonuses. Make sure to check your email for any further instructions or verification requests. If you already have an account, use the 'Forget Password' feature to recover access if needed.
Rank 0 of 29
Payment Methods at Pokerstars Casino
PokerStars has over 17 payment methods available for use. These payments fall into 4 broad categories; debit/credit cards, e-wallets, online vouchers and bank transfers. Each option in a category has similar traits, with the payment process being the common denominator.
MasterCard is the leader in the debit/credit card category. It is a payment method where each account holder conducts transactions on the account linked to their card. The card has a unique code that differentiates it from other users. Once the user keys in their unique number, they can deposit or withdraw funds from their PokerStars account. The other payment options in this category are VISA Debit and Maestro.
PayPal is a worthy example of the e-wallet payment method. The gambler uses their email address as the link between the PokerStars casino account the wallet. Gamblers like it, thanks to its faster processing time and elastic limit.
Other options in this category are Skrill, Neteller and MuchBetter.
Paysafecard is an online voucher system bought from a vendor and, after that, keyed in their account. The voucher has a unique code to quantitate the amount purchased. Gamblers prefer it since it maintains their anonymity. However, gamblers using this method should have another withdrawal option. Besides Paysafe card, Neosurf also uses the same payment model.
Direct bank transfer is also an option available to PokerStars gamblers. It directly links your bank account with the PokerStars account through a medium. Banks have elaborate money transfer procedures, capping the amount and taking more time to process withdrawals. Besides Direct Bank Transfer, Wire Transfer and Local Bank Transfer use the same model to effect payments.
Other unique payment options available to PokerStars casino are GPay from Google and Apple Pay from Apple. The casino also has its payment method dubbed PokerStars TopUp.
Payment Methods





Crypto is not accepted
Wide range of options
Fast e-wallet transactions
Secure anonymity
Long withdrawal times
No crypto option
Withdrawal Times at PokerStars Casino
Each payment option has its withdrawal timelines due to its operating procedures. The internal processes such as verifications and anti-money laundering procedures are the main cause of the different timelines. Every payment service provider wants to detect any PokerStars casino fraud, which, if not arrested in time, might cause trading license revocation.
E-wallets take the least time to confirm withdrawals from PokerStars. The payment process uses either the email address or a specific code generated from the site to move funds. Since they also process deposits, following the paper trail to withdrawals is easier. It explains why the majority of e-wallets have instant withdrawals.
Debit/credit cards and direct bank transfers might take 3 to 5 business days to okay a withdrawal. If the gambler uses the same account for deposits and withdrawal, verification is easier and faster, and can shorten the whole process to a day. However, if the deposits come from another payment option, the verification process might take longer.
In essence, withdrawal timelines range from 2 minutes to 5 working days, depending on the payment option. Payment methods that require physical confirmation, such as bank transfers, take longer.

Lowest
2-5 Days

PokerStars Casino
1-2 Days

Highest
Instant
Rank 0 of 29
Pokerstars Casino Games - Slots and Table Games
PokerStars Casino games have a variety of online slots, live dealer games, table games and poker games on its platform. It guarantees online casino gaming options across the gambling cadre. If you need classic or contemporary card and table games, be sure of getting it at a glance. PokerStars casino online slot machines account for the highest number of casino games on the platform. You will find epic and adventurous slot games, which are popular with the older gambling generation. The target is discovering fortunes and getting rewarded with good multipliers. The casino also has fruity challenges, which resonate well with the current generation. Other games themes that the new crop of gamers find enticing include Sci-Fi, Megaways and drops and wins. The table casino games come in second, with classic table games up for grabs. From blackjack to baccarat and roulette, gamblers can never go wrong with PokerStars. They go for the standard tables and live tables, which are increasingly becoming popular. Although there are some new table game providers, Evolution Gaming is the leader in this category. PokerStars also has jackpots stemming from the slots games. Find out which one suits you and try it out for a chance to walk away with good returns. Our PokerStars casino review concluded the variety and quality of PokerStars casino games is amongst the best available offered by online casinos.
Game Providers





Popular Slots




+ 13

Extensive game selection
Jackpot opportunities
New games added regularly
Fewer table games
Overwhelming choices
Pokerstars Live Casino
Live casino games are popular since they represent physical table games, complete with gamblers and a dealer. Since it is an upgrade from the classic tables, it must have all properties associated with physical table games. Evolution Gaming is big in live casino table games, bringing together gamblers from all over the world. The most popular live casino table games on PokerStars website are Lightning Roulette and PokerStars Roulette, All Bets Blackjack and Quantum Roulette. PokerStars also has exclusive games such as Live Roulette Italiana, Roulette Deluxe and Spin and Win Roulette.
Pokerstars Casino Payout Rate (RTP)
PokerStars does not have a specific quote listed as the pay-out rate for its games. In effect, it means that every game has its pay-out rate based on industry standards. Table games have the highest RTP rate, which stands at almost 99%. Slot games vary between 86% and 97% depending on the game. The figure fluctuates since every slot game has different paylines. To get the exact RTP figure, look into the software developer’s manual.
PokerStars Casino Software
The casino’s catalogue has all types of gaming software providers, ranging from industry veterans to new developers. Each developer comes with their game approach, which picks up and takes its course. Some have mastered the gaming demand, producing slots best fit for a specific group.
Evolution Gaming is a significant partner to PokerStars. It produced live table and other live games. The live table games come in HD and give a replica feeling like the physical tables. Gamblers can communicate with each other and the dealer. These features enhance the table gaming experience, strengthening the grip Evolution Gaming has over live casino games.
Play’N Go also has several games on PokerStars to its name. The popular Rich Wilde series (Book of Dead and Wandering City) tops the list of Play’N Go’s titles. Another popular game from this developer is Legacy of Dead. You can dig deep to find other titles from Play’N Go.
Pragmatic Play, famed for the Drops and Wins promotion, is also live on the PokerStars casino platform. Some of the slot games include the Gate of Olympus slot, Bigger Bass Bonanza and Wild West Gold.
NetEnt is another notable software developer on PokerStars Casino. Some of its games, like Starburst and Mega Fortune, are almost a decade old and are still popular among gamblers. Other developers worth mentioning are ELK Studios (Katmandu Gold), Yggdrasil (3021 The Bounty Hunter and Hunters Moon Gigablox), among others.
Other software providers at the casino include Red Tiger Gaming, Microgaming and Playtech. To find out the software developer of each game on PokerStars, click on the “i” sign on the top left of a casino game. It lists all information on the game; minimum and maximum bet, RTP and the total paylines.

Lowest
91.00%

PokerStars Casino
93.40%

Highest
97.14%
Rank 0 of 29
Pokerstars Casino Fairness and Legitimacy
PokerStars Casino review shows complete transparency on the gaming approach. Its slots and table games generate winners using the random number generator, a system that settles on code numbers for the winner. PokerStars or its gamblers have no authority or ability to alter its course. Winners, in this case, are lucky and not pre-determined. The fairness of PokerStars is affirmed by Cristiano Ronaldo - the great footballer has appeared in various promotional campaigns of the casino, lending his celebrity endorsement to PokerStars and assuring players in its legitimacy and trustworthiness. In case of any audit query or unfair practices, PokerStars has an internal quality assurance department. It delivers its verdict using the terms and conditions as reference. The gambler can appeal the decision to eCOGRA, a consumer protection body based in the UK. Other organisations that can adjudicate gambling matters include the regulator (Gambling Commission) and the judicial courts. The casino has a trading licence, code of conduct and the product agreed upon. If there are any PokerStars fraud or legitimacy complaints, gamblers can report PokerStars to the regulator for analysis and subsequent action. To be safe, gamblers must read through the terms and conditions before giving their consent.
Regulated by the UKGC
eCOGRA ensures fairness and transparency
RNG technology adopted
Strict terms and conditions
Limited appeal process
PokerStars Casino Security
Security is the top priority on PokerStars casino. There are 2 fronts on security, technical and collective responsibilities. Collective responsibility requires the account owner to be vigilant. They should not leave their account unattended, especially in public places. PokerStars will not take any responsibility for identity or funds theft emanating from negligence. Technical responsibility lies with the casino. The casino website runs on an SSL technology protocol, which is among the best in the world. It guards gamblers’ transactional and personal details against any intrusion. The system has intrusion triggers that notify the technical team of any authorised activities on the casino’s firewall. PokerStars employees are bound by their non-disclosure agreement not to release any personal information to third parties. If found, they face jail time, a fine or both. It is only on the special circumstance, authorised by a court, does PokerStars release any personal information.
PokerStars Casino Responsible Gambling Record
Responsible gaming is a priority to gamblers in the casino. The system includes the process when setting up an account. A new customer can set the maximum amount they can spend in a day to cap their expenditure. If they didn’t do it when creating the account, they could request customer support to set it up. PokerStars casino continuously checks the account holder’s age to confirm if they are above the legal betting age. It is part of the risk identification procedure to prevent legal implications. They ask for identification documents and bank statements from time to time. If not provided in time, they can suspend the account until the gambler providers them. In case of addiction, there are several options PokerStars casino uses to alleviate the addiction. First, they monitor daily spending on every account to note any addiction tendencies. If they confirm it, they enforce the self-exclusion procedures and administer the responsible gambling protocols. Part of these protocols are guiding and counselling and temporal account deactivation. PokerStars has a page on safe gambling, which details every actionable points step by step.
Rank 0 of 29
Pokerstars Casino Live Chat and Support Options
The casino has various customer support methods, which aids in understanding how the platform works. At the bottom-right of the page is a green portal with a “Need Help” sign. It is a virtual assistant that has simplified processes to several action points. Account validation, login queries, technical issues, responsible gaming and payment processes are some of the topics discussed. If none of the processes answers your question, you can type your question on the live chatbox and get a direct reply from customer support. PokerStars casino bonus is one of the most requested topics. Gamblers can get all their answers on PokerStars virtual assistant. Besides the live chat, there is a PokerStars Casino Help page with answers to technical questions. The articles outline the topic basis and give detailed solutions to technical issues. Any PokerStars query on app operationalisation, software issues and gaming errors are discussed in detail. PokerStars social media sites are also a good source of information, especially on marketing and promotions. Gamblers can get PokerStars casino bonus details and Random Casino Rewards details in real-time from these media. Follow PokerStars casino on Facebook, Instagram and Twitter for both marketing and solutions to your gaming problems.
Assistance available around the clock
Virtual assistant
Comprehensive help page
Limited phone support
Initial chatbot responses
How PokerStars Performs Against the Competition
See how PokerStars performs in various key metrics against all casinos we have reviewed!
Rank 0 of 29
Pokerstars Casino Apps and Mobile Version
PokerStars Casino offers dedicated mobile apps for both Android and iOS devices, providing a seamless gaming experience on the go. These apps allow users to access the full range of games available on the desktop version, including slots, table games, and live dealer options. The mobile apps are well-regarded for their user-friendly design and smooth performance. Both platforms are frequently updated to ensure optimal functionality, making them a reliable choice for mobile gaming.
Usability of the Online Casino
Gambling on PokerStars is an exciting experience. First, the dark background makes it easier to see every slot, action, bonus or page. Casino games of the same model are grouped for easier identification. PokerStars casino slots, table games, pokers have one page. Other classification options are Popular Slots (based on gambling frequency) and new games (based on the date of release.) Secondly, the casino has a page for exclusives at the footer. They include PokerStars casino free spins, instant bonuses and casino races. Here, gamblers can find deals that can either improve their gaming ability or rewards for continuously using PokerStars. Other pages on the footer that help in gambling are Deposit and Withdrawals, How to Play, Play on Mobile and Terms of Service. New customers only require less than 5 minutes to register on PokerStars. It is a 2 steps process and verification to access the account. The variety of payment methods gives the customer a free hand to choose what they like. To top it up, they get a no-deposit for live and non-live games in PokerStars casino bonus and a generous welcome deposit bonus.
PokerStars Casino FAQ
What is the contact number for the Pokerstars Casino?
PokerStars does not have a direct customer care number for their UK office. However, there are other means to reach customer care in real-time. The live chatbot links gamers with customer support in real-time. Alternatively, there are lots of information on the HELP page, ranging from account set up, payments, bonuses and technical issues. Go through them to find answers to your questions.
How do I log in to Pokerstars Casino?
Go to the PokerStars casino website and click on Login on the top right side. Key in your username, password and click Login. If you forgot your username and password, click on the Forgot password/username link. It will redirect you to the page where you will key in the sign-up email. It should match the one in the PokerStars casino records. Once you send, the system will send a link to the email, which you have to follow to reset either your username or password or both. If you fail to provide the required details, click on the Create your Stars Account Now link to sign up.
How do I close my account at Pokerstars Casino?
Reach out to customer care requesting for account closure. You can choose to give the reason for the decision, although it is not mandatory. The customer support will ask fundamental questions to verify account ownership, after which the process will commence. After doing due diligence, PokerStars casino will deposit any funds in the gaming account to your personal payments account. Once the process is over, they will deactivate your account and delete your details from their master list. If you participated in any dubious activity, the casino initiates the account closure process. They will limit your access to the account, and once the investigation is over, they can close it down. However, you can appeal through the given channels.
Is Pokerstars Casino a rip off/fraud?
Our extensive PokerStars casino review has shown activities are all above board. The winner identification protocol and problem-solving techniques are all best practices. It is also legally binding, with licenses from all markets the casino operates. In case of a PokerStars casino fraud, report it to the quality assurance department or any other independent gaming jurisdiction. The casino has a positive rating on most customer casino review sites, attesting its commitment to good gambling services. PokerStars Casino is licensed by four separate governing bodies: The Malta Gaming Authority, Isle of Man Gambling Supervision Commission, UK Gambling Commission and the Swedish Gambling Authority. All of these ensure that the casino adheres to the strictest of regulations.
Do you have to download software to play at Pokerstars Casino?
You do not need to download the casino’s software to access its games. Once you sign-in on the browser, you are good to go. The same applies to the PokerStars casino application. Once you download the app to your phone, you do not need any downloads to access the games.
Can I pay by mobile at Pokerstars Casino?
PokerStars does not have a mobile wallet to facilitate Pay by Mobile payment. However, you can send the money from Pay by Mobile to either of the payment method available, after which you can use it to stake. You will incur transaction costs in the process. When the casino decides to include Pay by Mobile as a payment option, they will have it on the payment platform.
Does Pokerstars Casino accept Paypal or cryptocurrency?
Yes. Gamblers use it extensively, thanks to its easy payment process and its global network. You only need an email address to link the two accounts. Also, the payment limits are relatively elastic, which allows gamers to send money in and out of the account. More importantly, transactions happen in real-time, making it convenient to all.
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