Prime Casino Review - Withdrawal Times, Live Chat, RTP & Reader Opinions
Review by
Last updated March 26, 2025
Prime Casino has created a reputation for being a reliable online gaming platform. It works with many of the leading software providers with diverse games. The casino accepts payments from the leading service providers on the internet. This Prime Casino review checks some of its main features and bonuses and answers some questions regarding its service quality.
Competitive RTP for many game categories
Players have a wide choice of games
Transactions are processed quite fast
Payment methods are secure
The casino is secure with an MGA license
Does not accept cryptocurrencies
Lacks some categories like keno and bingo
My Verdict
Prime Casino delivers a secure and diverse gaming experience with licenses from the UKGC and MGA, a vast library of over 6,000 games from top providers, and attractive promotions like the "Spins for a Year" welcome bonus. Players benefit from fast withdrawals, a user-friendly mobile app, and robust security measures, though limited withdrawal methods and high wagering requirements (60x) on bonuses may deter some. While the platform excels in game variety and reliability, mixed feedback on customer support responsiveness and occasional withdrawal delays highlight areas for improvement.
Terrible
Better than 97% of all casinos.
Prime Casino Bonus Offers
All the hottest at one place, just for you!
Welcome Package
100$ Welcome Bonus + 151 Free Spins
1st Deposit
100$ + 151FS
Win rate
94.30%
Payout time
1-2 Days
1st Deposit Bonus
100$ Sign up bonus + 151 Free Spins
Percentage
100%
Wagering
30x Bonus
Valid Time
30 Days
Casino
Prime Casino
Created by
Multiple
151 Free Spins
15.100000000000001$ on 1 deposit @ 0.10$ per spin
Screenshots from Prime Casino
Taken by Jacob Evans on Jan 30, 2025
Rank 0 of 29
Lowest
0
Prime Casino
100$
Highest
90,001$
"The best aspect of Prime Casino's bonuses is their impressive welcome offer that includes a generous 100% match bonus, enhancing my initial bankroll significantly."
Prime Casino Bonus
The Prime Casino bonus section has several offers for new and existing players to encourage them to start playing real money games when they join the website. New offers also attract new players to create accounts and start gaming. There are daily picks and also rewards that are meant to be a form of appreciation to players who have been consistent in the casino.
Currently, the casino is offering new players 100% up to 100$ plus 23 free bets with their first deposit. The free bets are to be used in the Playtech live blackjack, roulette, or baccarat games. Alternatively, new players can make a minimum deposit amount of at least 20$ and enter the code "" to enjoy 151 free spins on the popular title .
This casino also has a yearly bonus offer where users enter the code "PC365" and deposit at least $50 to receive 10 free spins on prime slots each week for a whole year, all of which total to 520 free spins. Anyone that makes a deposit on Saturday gets a spin to try the slot called Prize Twister.
You will notice that most offers require you to enter the promo code to use them. Be sure to do this when making a deposit. Also check the titles that are eligible to be played with the deposit bonus and other requirements, such as the wagering terms when picking your offer.
Generous 100% match on first deposit
Low minimum deposit requirement of £10
Diverse range of ongoing promotions available
High wagering requirement
Limited time to meet bonus conditions (30 days)
100% up to 100$
+151 Free Spins
Min. Deposit
20$
Wagering
30x Bonus
Maximum Bet
—
Valid Time
30 Days
Rank 0 of 29
How Do I Sign Up to Prime Casino?
To sign up for Prime Casino, you can easily create an account online. Before starting, ensure you have your personal details ready for a smooth registration process.
Visit the Prime Casino website and click the "JOIN" button.
Enter your mobile number and date of birth in the pop-up window.
Complete the second registration page with your personal details, including address and password.
Confirm your mobile number through the code sent to your phone.
Review and accept the terms and conditions before finalizing your account.
After signing up, remember to verify your identity by providing documentation when requested, as this is necessary for withdrawals. Enjoy exploring the casino's games and promotions, and make sure to take advantage of the welcome bonus on your first deposit!
Rank 0 of 29
Payment Methods at Prime Casino
Prime Casino accepts payments from different providers out there. This makes it easy for players to transact with their accounts without delay.
I observed that the casino has speedy processing times for most methods and does not place unnecessary limitations as to when one can withdraw their cash. Since the casino is available across borders, it has gone for payment providers that serve international customers. Here are some of them.
- Visa and Mastercard: These two card payment providers are accessible from around the globe. They can connect to user accounts and e-wallets for easy transactions with Prime Casino. Card payments at the casino are also safe.
- PayPal: PayPal is a reputable e-wallet known for speedy transactions and utmost security. Players can use PayPal to connect to their bank or cards for easy, secure payments. The method also has low fees and works with different currencies.
- Paysafecard: Paysafecard is a prepaid voucher that players use without sharing their financial or personal information. The method is easy to use and can be accessed at various retail stations and online for top-ups and anonymous transactions.
- Skrill: Skrill is a highly popular e-wallet for online gaming. It offers fast and secure deposits and can be used for withdrawals. Additionally, it supports multiple currencies and provides players with a convenient way to manage their funds. Skrill can also connect with bank accounts and cards for easy transactions.
- Sofort: Sofort acts as an intermediary between the bank and the casino as it allows players to make instant deposits from their accounts without their information. This payment method is trusted for its security and simplicity, which makes it a popular payment provider among Europeans.
- Apple Pay: This is a mobile wallet offered to iOS players. It links to bank accounts and cards for instant deposits and withdrawals. Players enjoy such security features as biometric authentication for added safety.
Payment Methods
Crypto is not accepted
Multiple payment methods for player convenience
Fast processing times for deposits and withdrawals
No fees for deposits or withdrawals
Higher minimum withdrawal limit of £20
Average payout times of 1-2 days
Withdrawal Times at Prime Casino
You will find that the withdrawal times vary according to the method you choose. However, the casino fast-tracks your withdrawals so that you get your cash as quickly as possible. Since different providers have specific security features in place when processing payments, you may find varying withdrawal wait periods.
Currently, PayPal offers the fastest payment processing, with cash getting to your account in under 24 hours. Skrill is second, with payouts reflecting in about 24 hours. On the other hand, if you win with cards, you will need to wait three to five days to have your cash.
Remember that the casino requires you to verify your account before you can complete your withdrawal request. If you do this when making a withdrawal, you will have to wait for up to two days for the cash to be processed. Therefore, it is good to consider completing the KYC earlier.
While these are not the best withdrawal times out there, they are reasonable. You can always use the fastest processing method if you wish to get your cash faster. Remember the payout timelines may change depending on the policies of the provider and your location.
Lowest
2-5 Days
Prime Casino
1-2 Days
Highest
Instant
Rank 0 of 29
Casino Games - Table and Slot Games
There are about 6,000 titles on Prime Casino, a majority of which are made of slots. Its table games selection is also impressive. The slots selection includes a wide range of titles, including classics, modern slots, multiple payline games, and jackpots. Another characteristic of Prime Casino slots is that they come in a variety of themes and features. Players can also try most of the titles free. You can play all the popular slots titles, including Big Bass Splash, Book of Dead, and Starburst, on the popular tab.
As for the themes, I found everything from ancient Egypt to ancient Greece, fruity, water-based, money, mythical, and gameplays derived from movies. So, players will get whatever title that meets their expected experiences. Also, most of slot games and the bonuses focus on slots.
On the other hand, the table games section provides access to over 50 well-curated traditional table games that include roulette, blackjack, poker, and baccarat. Like slots, these classic casino games are powered by RNG software, which determines the next symbol in the gameplay. There are several variants of each subcategory from different software providers. So, there is a chance that you will find one that best meets your gaming preferences.
Game Providers
Popular Slots
Over 6,000 diverse slot titles available
Free play option for most slot games
Wide selection of classic table games offered
Limited progressive jackpot options available
Table game variety may feel insufficient for some
Prime Live Casino
The live casino allows you to take part in games dealt by human croupiers. The games are played in a studio operated by the software providers and streamed live to the user device. The software provider then avails software to allow users to place games on these live casino games.
When you visit the live casino, you will find that games are categorized as per their type, such as live blackjack, roulette, live poker, and game shows.
All the games are streamed in HD. So, you will see every activity that takes place. Each subcategory also has different variants with varying gaming experiences.
Prime Casino Payout Rate (RTP)
Prime Casino has not publicly stated the average payout percentage. However, I can tell the average by looking at the RTPs of most of the games on the website. The average RTP of slots, which make up the largest percentage of titles, is about 96%; table games have a higher RTP of above 98%, while most games in the live casino have RTPs of above 98.5%.
So the average RTP is well over 96%. This is within the accepted industry standards.
Prime Casino Software
The huge number of titles you find on Prime Casino come from various software providers. Currently, there are over 58 software providers whose games are available on this casino. This ensures that players have a diverse number of games to enjoy in every category.
You will find games from leading providers like Net Entertainment, Playtech, Play n’ Go, Evolution Gaming, Pragmatic Play, and NoLimit City. There are also titles from Relax Gaming, BGaming, Blueprint Gaming, Playson, Quickspin, Yggdrasil Gaming, and IGT. I also found titles from Wazdan, Lightning Box, Spinomenal, Iron Dog, 1x2 Gaming, Booming Gaming, Realistic, SkillOnNet, Gomomat, and ReelPlay.
If you love trying unique games, you can also try games from Pete and Sons, Stagelogic, Spribe, Slot Matrix, Galaxsys, Givme Games, ThePlayer, Bragg, and Kalamba Games, among others. Other games you will find on the website come from Just for the Win, Bragg, Golden Hero, Givme Games, Slot Matrix, and Stake Logics, among others.
Another thing you will notice is that the providers on this casino are a mix of renowned providers and upcoming ones. While the filter section does not provide great filters to choose games from particular providers, the information is included in the game information. I found the old reputable providers good at providing loved old-time titles that have incredible features.
On the other hand, the new providers are market disruptors who provide unique titles with new features and gameplays. So, it is good to try games from both ends to have a satisfying gaming experience. I believe the presence of different software providers on the casino is a sign that the platform is reputable.
In the same breath, since the casino is providing legitimate games, it gets network offers from software providers whose titles are on this website, something that enhances the winning potential of its customers.
Lowest
91.00%
Prime Casino
94.30%
Highest
97.14%
Rank 0 of 29
Fairness and Legitimacy
Prime Casino is a legitimate gaming platform. I concluded this after checking several features that point to legitimacy. First, the casino has an operating license from Malta. Malta is one of the strictest gambling gaming jurisdictions in the gambling world. The casino must have met strict rules to be allowed to continue operations under its license.
Second, I went through the casino terms and conditions and found them to be straightforward and easy to understand. It has also organized terms into various categories and explained any jargon used in the wording. Therefore, there is no risk that players run into the risk of failing to meet any of them due to a misunderstanding.
Third, there have not been cases of Prime Casino fraud or unexplained withholding of customer funds. This means the amounts that you earn in the casino will actually be disbursed to you. I have also not found hidden terms or seen abrupt changes of terms and conditions. This transparency makes Prime Casino a legitimate casino where you can play real-money games with confidence.
Licensed by reputable authorities (MGA, UKGC)
Transparent terms and conditions enhance player trust
No reported cases of fraud or fund withholding
Licensing may not cover all jurisdictions
Limited customer support options outside live chat
Prime Casino Security
The operator has put in place several features to ensure that player information and money are safe at Prime Casino. First, the casino uses a 256-bit SSL certificate, which encrypts information as it moves between the user device and its website. This makes it impossible for hackers to gain control of the data.
All player accounts must also be protected with a password, which players are prompted to create when joining the casino. The password prevents unauthorized access of the accounts by any other user. The casino can temporarily lock any account it believes has been compromised until the owner verifies their identity.
During sign-up, the casino has a verification system that checks if the player is of the legal age. A similar system is used to verify the names and locations of the players before they can make their first withdrawal from the casino. This prevents phishing on the account.
Prime Casino investigates any cases of fraud and may take action depending on the findings. It also has tools to safeguard the website from malicious software injections and brute force attacks. The user information is also kept away from front-facing servers to make it hard to reach in cases of security breaches. Therefore, all user information is safe from all threats and possible leakages.
Prime Casino Responsible Gambling Record
It is common knowledge that gambling can be addictive. This is why Prime Casino has put in place ways to ensure that players can manage their gaming behavior. You will find these tools in the responsible gaming section.
Apart from the tools, this casino has provided information on how to self-assess and determine if you are in control of your gambling behavior. There are also links to organizations that can assist you.
Here are some of the tools that you can use to control your gambling behavior:
- Freeze: This is a limitation to accessing your account for up to six weeks.
- Cooling Off: This access limitation covers up to 180 days.
- Self-Exclusion: The access limitation that covers 180 days (six months) to up to five years. You need to request access back from customer support.
- Deposit Limit: You can restrict the amount you deposit, whether weekly, daily, or monthly, to keep your funds under control.
- Advertising Limit Exposure: You can limit the amount of advertising you receive through social media to avoid triggering excessive gambling behavior. Here, you choose where to see fewer ads using the link provided.
- Gambling Blocks on Debit Cards: If you cannot control how you are using your credit card, you may use the link on the responsible gambling page to find organizations that offer gambling blocks on debit cards.
Rank 0 of 29
Prime Casino Live Chat and Customer Support
Prime Casino has provided several methods that you can use to get help if you are stuck. The easiest method to get assistance is through live chat. You do not need to leave the website to talk to a customer support representative.
This option is available between 0600 and 0000 GMT. Alternatively, you may send an email with any question that you may have. This method is also ideal for any queries that may require you to attach documents.
I also found an option that allows you to report any problem that you may be facing when using the casino. Just click the report button on the Contact Us page and follow prompts to get the issues sorted out. I did not find an FAQ section on the casino. us site However, there are several information pages at the bottom of the menu. You can use the links to head to any page that talks of the issue that you could be facing.
The team at Prime Casino is responsive, reliable, and quite fast. The only problem is that it isn't available around the clock. Otherwise, you will get help as long as they are available and quite fast.
Live chat support available for quick assistance
Email support for detailed inquiries and documentation
Responsive and reliable customer service team
Limited support hours from 06:00 to 00:00 GMT
No phone support option for immediate help
How Prime Casino Performs Against the Competition
See how Prime Casino performs in various key metrics against all casinos we have reviewed!
Lowest
0
Prime Casino
100$
Highest
90,001$
Lowest
2-5 Days
Prime Casino
1-2 Days
Highest
Instant
Rank 0 of 29
Prime Casino Apps and Mobile Version
Prime Casino offers both an Android and iOS mobile app, allowing players to enjoy a vast selection of over 6,000 games on the go. The mobile version provides seamless access to popular slots and table games, ensuring a user-friendly experience with responsive design. Reviews indicate that the app is easy to navigate, with quick loading times and reliable performance. Players appreciate the convenience of live chat support directly within the app, enhancing accessibility. Overall, Prime Casino's mobile platform delivers a satisfying gaming experience, making it a solid choice for mobile users.
Usability of the Prime Online Casino
A friendly casino allows you to access all the features without struggling with tabs. It also enhances your gaming experience, no matter the device that you are using. Prime Casino is one such casino. It is easy to navigate and has an uncluttered homepage. The general feel of the casino is relaxed, although it could improve its theme not to look quite basic.
While the casino has used very few graphics on the page, those that are there are of high quality. The game thumbnails are also clear, making it easy for players to know what each title is all about. There is also a search feature in the game lobby that you can use to get the title you wish. The casino has also arranged the titles into sections such that it is easy to find the games you wish to play.
I also tried playing live games on a mobile device and can attest that players get an equally satisfying gaming experience with mobile play. The mobile casino is responsive and adjusts according to the size of your screen. Games also load fast on both desktops and mobile devices. You can also try all the features on the main casino on your mobile device with ease.
Prime Casino FAQ
What is the contact number for Prime Casino?
Currently, Prime Casino does not have a UK number that users can call if they have problems. A phone contact is a fast method of delivering assistance to account users that is better than email or waiting in the queue for the live chat. I hope this casino offers this option in the future. That should not worry you, though, as the casino has several other ways to assist players. You may use the live chat feature to get quick assistance. Unfortunately, the method is only available between six and midnight GMT. You can also email the service and explain the issue that you are facing. A customer support personnel will reach out to you in a few hours to assist. I found the customer service articulate and knowledgeable on different matters regarding the casino. Therefore, you should get any help you need. I also checked customer sentiments about its level of support. Most of the comments are positive. Something that makes me believe that it offers quality support to its users. Otherwise, most features have enough information to get you started. I recommend that you check the information pages before contacting customer support.
How do I log in to Prime Casino?
The login procedure at Prime Casino is simple. You just need to visit the website and click the sign-in button at the top right-hand side of the homepage. You will be taken to a page where you will be asked to enter your username and password. If the details you enter match what you created during sign-up, you will be allowed to access your account. On the other hand, if you have forgotten them or entered them incorrectly, you can give it another try or reset the password. The password reset link is available below the login spaces. Here, you will be asked to enter the contact number or registered email to start the reset process. The casino will then send a link to the contact you gave that takes you to the account reset page. On the account rest page, you will create a new password and enter it again to confirm it. You can now close the page and enter the new password in the login to access the account. If you have any other problems accessing the account, please contact customer service.
How do I close my account at Prime Casino?
If you would like to close your account, contact customer support and explain you need to close it. They will verify if you are indeed the owner of the account before proceeding to close it. You do not need to provide the reasons for wishing to close the account or provide additional documentation to customer support team for your action. I recommend that you withdraw any positive balance you may be having on the account before you close it. This will make the process quite fast. You can also detach any cards or bank accounts you added before the closure process. Once the account is closed, you will receive an email from the casino confirming the same. Remember, you will not be allowed to open another account after closing the one if you have. So, if you wish to take a break from gambling, you can use the self-exclusion of freezing options in the responsible gaming feature and stay away from the account for up to five years.
Is Prime Casino a rip-off/fraud?
To the best of my knowledge, Prime Casino is not a rip-off. It is a reputable gaming casino with all the hallmarks of a quality gaming experience. First, the casino has an operating license from Malta, one of the most reputable gaming jurisdictions in the world. This means that the casino meets strict fairness and safety requirements. Second, the casino promotions are true. You will get your winnings if you follow the terms and conditions of the promotion you have claimed. This casino provides reasonable terms and conditions for offers future promotions. So, you stand a chance to take home some winnings from your efforts. Third, the general terms and conditions are fair and straightforward. Therefore, the casino does not get undue advantage over the players when they are using different features. Fourth, it uses software from reputable providers. This means that it cannot manipulate the code to reduce the chances for players to win in real money titles. Overall, Prime Casino is a reputable, straightforward gaming website.
Do you have to download software to play at Prime Casino?
You do not have to download any software to play games on Prime Casino. This casino has adopted HTML5 technology where all games are available on instant play. You just click the title that you would like to play, and it starts running on your browser without any other requirement. This technology has several advantages. First, it saves you from having to commit your device resources to gaming or having to download titles each time you wish to play. The mobile and main websites have similar features and all load games the same way. Its mobile casino is optimized for use with small screens, while the main casino works with any browser. So, you will not have problems using the account, no matter the device that you have. If you would like to game on the go, you can always install a mobile app from your app store. It is a one-time installation, and you will access all games on instant play. I recommend the app for regular players as they do not need to keep searching for the website each time they play.
Can I pay by mobile at Prime Casino?
Yes, you can pay by mobile at Prime Casino. You will notice that most of the payment providers accepted on the website have mobile apps. Therefore, you can use their apps or just log in to them using a mobile browser to complete your payment. Payment by mobile enables you to complete payments on-the-go. The mobile payment option is as secure as using your desktop. You just ensure that your login credentials are safe and that your device is secured. This way, you will not be required to look for a desktop to complete your payment when on-the-move. I recommend installing a mobile payment app that you use with other online purchases for enhanced convenience.
Does Prime Casino accept PayPal or cryptocurrency?
At the moment, Prime Casino does not accept cryptocurrencies. Cryptocurrencies are decentralized payment systems that ensure speed and lower cost of transactions than their fiat counterparts. I expect the casino to start accepting these payments in near future for convenience of players.
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