Virgin Games Casino Review - Withdrawal Times, Live Chat, RTP & Reader Opinions

Review by
Last updated April 8, 2025
Since its inception in 2004, the Virgin Games Casino has become one of the best online casinos in the United Kingdom.Although it has maintained the famous name, the casino was purchased in early 2013 by Gamesys, a social gaming enterprise that's reputable in the gaming industry.
Allows you to play for free before betting
You can now play on your mobile devices
Offers a convenient instant play casino
Fast withdrawals
Offers hefty progressive jackpot
Doesn’t offer live dealer game
Limited game selection
My Verdict
Virgin Games offers a well-rounded online gaming experience with a wide selection of slots, bingo, and live casino options. The platform is user-friendly and accessible on both desktop and mobile devices, making it convenient for players. The site also provides regular promotions and a strong loyalty program, enhancing the overall experience. However, the limited availability of some popular games and the absence of a traditional welcome bonus may disappoint some users. Despite these drawbacks, Virgin Games stands out for its reliable service, diverse game offerings, and strong focus on customer satisfaction.
Terrible
Better than 97% of all casinos.
Virgin Games Bonus Offers
All the hottest at one place, just for you!
Welcome Package
30 Free Spins
1st Deposit
30FS
Win rate
93.21%
Payout time
1-3 Days


Casino
Virgin Games
Created by
Multiple

30 Free Spins
6£ on 1 deposit @ 0.20£ per spin
Screenshots from Virgin Games

Taken by Joshua Rawlings on Jan 30, 2025



Rank 0 of 29

Lowest
0

Virgin Games
0

Highest
90,001$

"Virgin Games Casino offers a generous welcome bonus and frequent promotions, going beyond the usual first deposit."
Virgin Games Casino Bonus
Virgin Games Casino offers a variety of enticing bonuses designed to enhance the gaming experience. New players are welcomed with bonuses such as free spins or a deposit match, which provides additional funds to play with. Regular promotions include free spins on popular slots, cashback offers, and exclusive competitions for members.
Virgin Games also runs a loyalty program where players can earn points that can be converted into cash or used for game credits. It's important for players to regularly check the promotions page on the Virgin Games website to stay updated on the latest offers and understand the terms and conditions associated with each bonus.
Regular promotions and rewards for loyal players
Strong loyalty program with valuable benefits.
Easy-to-understand bonus terms and conditions.
No traditional welcome bonus for new players
Some bonuses may have limited availability or restrictions
100% up to 0
+30 Free Spins
Min. Deposit
null
Wagering
Maximum Bet
4£
Valid Time
30 Days
Rank 0 of 29
How do I sign up to Virgin Games?
Choose the currency for your transactions. You will then create a username and password, critical for account access. Lastly, enter your mobile number and address, and receive your bonus code.
Use the link on our website to get to Virgin Games and then click Register
You will then be required to key in your email, your phone number, and then choose a password.
Once you do that, a verification link will be sent to your email, click on it to complete the registration process.
In some cases, you'll receive a code on your phone.Remember, suppose you have a promo code
This code will then unlock some benefits down the road.
To sign up at Virgin Games Casino, navigate to their website and click the Play Now button located centrally on the homepage.This action directs you to the registration page.Here, you’ll start by entering a valid email address, which is essential for account setup and future communications regarding offers and promotions.
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Payment methods at Virgin Games Casino
The other good thing about Virgin Games is that they are also professionals in banking and fast. Most casinos set narrow limits so that the players who play and also win big can't get their money quickly. However, Virgin Games have no limits when it comes to withdrawals. Their most significant jackpot is worth £200,000, and due to their no limit policy, it's possible to withdraw all the cash immediately. Virgin Games Casino also provides you with a variety of banking choices.
You can utilise both debit cards and e-wallets, but you can also use wire transfers. Nonetheless, withdrawal options are less than the deposit options. You can deposit at Virgin Games using PayPal, Maestro, MasterCard, Visa Electron and Visa, Paysafecard and Skrill. When making your withdrawals, you have fewer selections although this number satisfactory.
You can use Visa, Skrill, PayPal, MasterCard and Neteller. The pending time for any transaction is a maximum of 24 hours. However, E-wallets are the fastest method to transfer your cash, with transactions getting completed within 48 hours. Bank transfers and credit transfers take around 2 to 5 business days to complete. You can also get your online winnings through ACH bank transfer or a check.
The support service is available on the website is easy to search and comprehensive. The most significant categories are plainly visible once you open the support segment so that you can quickly access the information about technical issues and payments.
Payment Methods



Crypto is not accepted
Multiple secure payment methods supported.
Fast processing times for deposits and withdrawals.
No hidden fees for most transactions.
Limited cryptocurrency support.
Some payment methods may have regional restrictions.
WITHDRAWAL TIMES AT Virgin Games
One section where Virgin Games Casino has made efforts is on the financial part. There are no expenses for withdrawals or deposits, and while they do not support an array of payment methods, you can credit your account via debit card, Paypal or Neteller. Those are more than enough options for most players in the UK.
Virgin Games try to process all the withdrawals within 24 hours, including weekends, and most of their members acknowledged receiving their money as fast as 6 to 8 hours after submitting a withdrawal request. Customer service is available throughout the day, and you can contact them via live chat or email if you are experiencing problems with your withdrawals. On the help section, you can access a decent FAQ segment to help you with your withdrawal queries, along with email addresses, and live chat options to use.

Lowest
2-5 Days

Virgin Games
1-3 Days

Highest
Instant
Rank 0 of 29
Casino Games - Table and Slot Games
Virgin Games offers a comprehensive array of slot games, easily accessible via the Virgin Games App or directly on their website. What sets them apart is their open approach to software providers; they don’t limit themselves to just one. Collaborating with industry leaders like NetEnt, IGT, and Gamesys, they've curated a variety of popular slots, including crowd-pleasers like Deal Or No Deal, Valley Of The Kings, and Rainbow Riches. With the majority being five-reel, 25 payline slots, players ranging from beginners to experts can enjoy them seamlessly.
Gamesys slots notably stand out with a competitive average RTP of 96%. Virgin Games doesn't just stop at a diverse slot selection. They also entice players with progressive jackpots, which begin from as low as 1p per spin. Among the notable slots offering these jackpots are Double Bubble, Wonderland, Deal Or No Deal, and Diamond Bonanza. Many of their games also feature in-game perks like wild or scatter symbols that can trigger free spins at Virgin Games. Potential players keen on exploring can access detailed information about each slot on their slot games page without having to log in. However, those looking to play slots for free must register with Virgin Games, albeit without the obligation to deposit.
One factor of interest to many players is the Return to Player (RTP) percentage, which gives an idea of the potential returns from slot games. As Virgin Games collaborates with multiple software providers, the average RTP varies. Gamesys slots come with an average RTP of 96%, IGT's offerings average at 94%, and NetEnt slots have an RTP of around 95%. Although Virgin Games no longer lists individual RTPs, these averages provide a useful reference for players considering where to place their wagers.
Game Providers




Popular Slots


Wide variety of slots, bingo, and live casino games.
Games from top-tier software providers
Regular updates to the game library.
Limited availability of some popular games.
Niche or specialty games may be underrepresented.
Virgin Games Live Casino
Doesnt have any
Virgin games Casino Payout rate (RTP)
Virgin Games boasts high payout rates on most of its slot games, typically ranging from 95% to 97%. This is considered quite generous compared to industry standards. However, players should note that any cheating, exploitation, or use of unauthorized software or gambling methods could lead to the forfeiture of their winnings. If you plan to try any new or unconventional gambling techniques, it's crucial to review the terms and conditions on the casino's website to ensure you won't face withdrawal restrictions upon winning.
As a well-regarded and licensed entity, regulated by two separate gambling authorities, Virgin Games ensures straightforward access to legitimately won funds. Nonetheless, in compliance with UK law, you must provide ID verification before any payouts are processed. While you can play without immediate ID verification, it's advisable to complete this step along with confirming your gaming account details early on. This proactive approach helps avoid delays or complications when you decide to withdraw your winnings.
Virgin Games Casino is powered by several software providers, which include IGT, WMS, Gamesys, NetEnt and Hasbro. These are top companies, and they offer fantastic games with immersive gameplay and high-quality graphics. You can play Virgin Games on your desktop computer through instant play, meaning you do not need to make any downloads or installations. You can also play the Virgin Games Casino on mobile, iOS, and Android.
There is a wide range of Virgin Games Slots offered that you can play in demo style, which means that you can play them for free before you gain confidence. The slot titles on offer include Wolf Run, Rainbow Riches, Starburst, Gonzo's Quest, Motorhead, Da Vinci Diamonds and many others. When it comes to Virgin Games table games, you'll find Atlantic City blackjack, pai gow poker, keno, baccarat, hi-lo, classic roulette, and classic blackjack among others. You will also note that you can play these games in demo mode too. The casino software also includes instant games and exclusive games as well, which include Blackjack Match, Guardians of Fire and Ice, Queen of Winter Wins and many more.
Virgin Games live casino allows you to lay and enjoy live games of three card poker, casino hold'em, baccarat, blackjack and Virgin Games roulette in high-quality. The online casino also has a bingo hall where you can play 60 and 90 bingo games and a poker room if you are a poker fan. All games at Virgin Games have undergone testing and audit for fairness by various independent agencies.

Lowest
91.00%

Virgin Games
93.21%

Highest
97.14%
Rank 0 of 29
Fairness and Legitiamcy
As one of the biggest companies in the United Kingdom, Virgin Games naturally has enterprise-level security standards. Most importantly this casino uses SSL encryption every time you submit sensitive information. The security measures include your personal information, bank information, debit card numbers, and passwords. This technology obscures all your private information and prevents any unauthorised people from accessing it. All the games you find on the website of Virgin Games have undergone third-party auditing to prove fairness.
As much as there are no randomness seals displayed on the casino's website, there is lots of information accessible in the FAQ section. The UK Gambling Commission and the Gibraltar licenses show that randomness testing happens regularly according to the requirements of the licensing authorities.
Licensed and regulated for player protection.
Games use RNG to ensure fair outcomes.
Regular audits to maintain game integrity.
Limited transparency on specific audit details
Fairness dispute resolutions may be slow.
Virgin Games RESPONSIBLE GAMBLING RECORD
Virgin Games Casino is deeply committed to promoting responsible gambling. They prioritize ensuring that players enjoy their games within reasonable limits and maintain control over their gambling activities. It is important for players to gamble only with amounts they can afford, and setting personal limits is a practical way to manage this. If you begin to feel that your gambling behavior is becoming compulsive or uncontrollable, Virgin Games encourages you to reach out to their customer service team or consult professional organizations for support. For those struggling with gambling issues, Virgin Games recommends contacting organizations like GambleAware for professional advice and support.
Virgin Games supports GambleAware’s mission to promote responsible gaming and provides annual donations to aid their efforts in assisting problem gamblers. Furthermore, it is illegal for anyone under the age of 18 to register an account with Virgin Games. The casino employs electronic verification processes through third-party data reference companies to confirm the identity and age of all players. If a player’s age cannot be verified within 72 hours of account registration and initial deposit, the account will be frozen, prohibiting any betting activity until the necessary verification is completed.
Virgin Games SECURITY
Virgin is a powerful, famous and a well-familiar name in the United Kingdom and the US. Just like the Virgin Casino, Virgin Games is a flagship online betting brand of the Richard Branson business Group. Virgin Games is present in Ireland and the UK, whereas Virgin Casino is created to meet the needs of all layers from New Jersey. That's the reason why Virgin Games Casino has license permits, one from the Gibraltar Betting and Gaming Association and the other from the UK Gambling Commission.
Virgin Games cooperates with the most secure and the best payment providers alongside the SSL encryption. Moreover, they have a privacy policy in place to safeguard your anonymity and ensure your privacy. Additionally, Virgin Games Casino is associated with the respected GambleAware, meaning you are in good hands while playing in this online casino.
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Virgin Games Casino live chat and customer support
Virgin Games offers some of the most exceptional customer services in the UK. Anytime, anywhere 24/7, the customer support department is available throughout. Customer service is not only necessary but mandatory to make gamers feel safe and also relax as they enjoy their games. The customer service agents' response is proper by all standards.
Furthermore, their live chat response is spot on, and the queries get resolved straightaway. Others ways of getting more assistance from the customer support at Virgin Games is through sending an email, by filling the web form provided in the Need a Hand segment, which another name for Contact Us, or Help. However, most inquiries can be dealt with the fastest through live chat straight via the Virgin Games site.
24/7 live chat support available.
Responsive and knowledgeable customer service team.
Multiple contact options, including email.
No phone support provided.
Limited language options for non-English speakers.
How Virgin Games Performs Against the Competition
See how Virgin Games performs in various key metrics against all casinos we have reviewed!
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Virgin Games Casino Apps and Mobile Version
Virgin Games' mobile version offers a convenient and user-friendly gaming experience, allowing players to access a variety of games on the go. The platform is optimized for smooth performance and easy navigation, making it ideal for mobile users.
Usability of the Virgin Games Online Casino
Doesnt exist
Virgin Games FAQ
What is the contact number for Virgin Games?
Virgin Games Casino does not offer a direct telephone support line. However, you can quickly contact their customer service team via email or through the live chat feature on their website, both of which provide fast and efficient responses.
How do I close my account at Virgin Games?
To close your Virgin Games Casino account, contact the customer support team via live chat or by sending an email. It’s beneficial to provide feedback or reasons for account closure to help improve their services. Alternatively, if you prefer not to close your account permanently, you can opt for a Cool Off period ranging from three days to four weeks, which cannot be ended prematurely, in line with responsible gambling practices.
Is Virgin Games a Rip Off/Fraud?
Virgin Games Casino is a legitimate operation licensed and regulated by both the UK Gambling Commission and the Government of Gibraltar, ensuring secure and fair gaming. The casino, backed by Gamesys, offers a credible online gambling environment with secure financial transactions and personal data protection. Virgin Games features a selection of quality games from providers like NetEnt and IGT, making it a reliable and attractive gaming destination.
Do you have to download software to play at Virgin Games?
Virgin Games Casino operates on a modern platform developed by Gamesys, with contributions from other software providers like IGT and NetEnt. The casino is accessible via a no-download, instant play format, allowing players to enjoy games directly in their web browsers without the need for downloading. This setup ensures excellent graphics and a wide game selection, available on both computers and mobile devices.
Can I pay via my mobile at Virgin Games?
The Virgin Games mobile app is designed for ease of use, allowing users to manage their accounts, access games, and view current promotions. The app supports secure and fast withdrawals, typically processed within 24 hours. You can easily make payments and initiate withdrawals directly through the app, ensuring a seamless mobile gaming experience.
Does Virgin Games accept PayPal?
Yes, Virgin Games Casino accepts PayPal among other payment options for both deposits and withdrawals. The casino processes transactions quickly, with PayPal withdrawals often completed within six to eight hours, and without any processing fees, even on weekends.
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