Are There Any Negative Customer Reviews?
While it is a popular online casino with many positive comments, 1Bet Casino is not immune to negative reviews from clients. One of clients' main concerns regarding the online casino’s bonus terms and conditions. The terms and conditions of the bonus, like the turnover are so bad that most players have complained that they often end up loosing their money.
Clients complain about 1Bet Casino’s €100,000 daily net win limit. This means that you cannot win more than this amount in one day. Also, the term “net win” means that it is the difference between the sum of your wins and the money you wagered. This means that if you win more than €100,000, you will not get the amount exceeding the limit. Many players complain that this is an extremely unfair condition.
Some clients have also complained about the platform’s unfair terms and conditions. 1Bet casino has a comprehensive terms and conditions page on its website. The page details the platform's rules and regulations for its players. One of them is that 1Bet reserves the right to terminate the terms and conditions and privacy policies at any point, without prior notice to the clients. This seems like an unfair condition that all players must agree to. While some of the conditions and terms are unfair, 1Bet is very transparent about them, which are all explained on the website.
There have also been negative comments regarding 1Bet casino’s withdrawal process. Many players have experienced delayed withdrawals. They also complain that the platform requires many documents to process withdrawals, which creates a narrative for fraud issues. Also, there have been complaints regarding 1Bet’s customer service and their response speeds. However, some clients have also reported improvements in this sector in the recent days.
