21 Casino Review - Withdrawal Times, Live Chat, RTP & Reader Opinions
Review by
Last updated March 19, 2025
Founded in 2015, 21 Casino is a newer entrant in the online casino space, offering a diverse range of games including slots, scratch cards, table games, and virtual sports betting. Powered by White Hat Gaming Limited and managed by Imperium Network Solutions Ltd., 21 Casino aims to deliver a comprehensive gaming experience.
A great number of games
Games play great both on desktop and mobile devices
Attractive deposit bonus for new customers
SSL encryption security
Live support responds almost instantly
Casino not accessible to players from certain countries/regions
Games provided by certain developers may load differently
My Verdict
21 Casino delivers a solid gaming experience with its extensive selection of slots, table games, and virtual sports. Powered by White Hat Gaming Limited, it ensures a reliable platform with smooth gameplay and a variety of options to suit different player preferences, making it a strong contender in the online casino market. However, despite its impressive game variety, 21 Casino lacks some standout features that differentiate it from competitors. While the casino offers a dependable experience, players may find the absence of unique promotions or a dedicated mobile app to be a drawback.
Terrible
Better than 97% of all casinos.
21 Casino Bonus Offers
All the hottest at one place, just for you!
Casino
21 Casino
Created by
NetEnt
21 Free Spins
4.20€ without deposit @ 0.20€ per spin
Welcome Package
300€ Welcome Bonus
21 Free Spins without deposit
1st Deposit
300€
Win rate
95.00%
Payout time
1-4 Days
1st Deposit Bonus
300€ Sign up bonus
Percentage
121%
Wagering
35x Bonus
Valid Time
30 Days
Screenshots from 21 Casino
Taken by Jacob Evans on Jan 31, 2025
Rank 0 of 31
Lowest
0
21 Casino
300€
Highest
90,001$
"Take advantage of 21 Casino's loyalty program to earn points with every wager. These points can be converted into bonus funds, giving you more chances to play and win."
21 Casino Bonus
21 Casino offers a variety of bonuses designed to attract new players and keep existing ones engaged. These bonuses typically include welcome packages, reload bonuses, free spins, and loyalty rewards. Understanding the terms and conditions attached to these bonuses is crucial for maximizing your potential winnings and ensuring a smooth gaming experience.
- Welcome Bonus - New players at 21 Casino are greeted with a generous welcome bonus, which usually consists of a match deposit offer. This means that when you make your first deposit, the casino will match a percentage of it, up to a certain amount. For example, a 100% match bonus up to €300 means that if you deposit €300, you’ll receive an additional €300 in bonus funds, giving you a total of €600 to play with. In addition to the match bonus, new players often receive a set number of free spins on selected slot games. These free spins are typically added automatically after your first deposit and can be used to win real money, subject to the bonus terms.
- Free Spins - Free spins are a popular bonus feature at 21 Casino. They are often included as part of the welcome package or offered as standalone promotions to reward players. Free spins allow you to play selected slot games without using your own money. Any winnings from free spins are usually subject to wagering requirements, which means you need to wager the winnings a certain number of times before you can withdraw them.
- Reload Bonuses - To keep the excitement going, 21 Casino offers reload bonuses to existing players. Reload bonuses are similar to the welcome bonus but are available on subsequent deposits. These bonuses often come as a percentage match of your deposit and can be claimed multiple times, depending on the casino’s promotion calendar.
- No Deposit Bonus - Occasionally, 21 Casino may offer a no deposit bonus, which allows players to claim bonus funds or free spins without making a deposit. This type of bonus is particularly appealing as it gives you a chance to try out the casino and potentially win real money without any financial commitment. However, no deposit bonuses usually come with higher wagering requirements and lower maximum withdrawal limits.
- Wagering Requirements - Wagering requirements are a key aspect of 21 Casino’s bonuses. These requirements specify how many times you need to wager the bonus amount before you can withdraw any associated winnings. It’s important to read the terms and conditions of each bonus carefully, as different bonuses may have different wagering requirements, game restrictions, and expiration dates. Some bonuses may only be valid for a certain period, and failure to meet the wagering requirements within that time frame could result in the forfeiture of the bonus and any winnings.
- Loyalty Program and VIP Rewards - 21 Casino rewards loyal players through its loyalty program. As you play, you’ll earn loyalty points that can be converted into bonus funds. The more you play, the more points you accumulate, and the higher your loyalty level, the better the rewards. VIP players may also receive exclusive bonuses, faster withdrawals, and personalized account management.
Generous Welcome Bonus
Free Spins Included
Frequent Reload Bonuses
High Wagering Requirements
Game Restrictions
100% up to 300€
Min. Deposit
10€
Wagering
35x Bonus
Maximum Turnover Bet
—
Valid Time
30 Days
Rank 0 of 31
How do I sign up to 21 Casino?
To sign up, launch the website. Once you’re on the site, you would see a couple of options right away. Hit the ‘register’ option.
Choose username and password
You would now be taken to a page where you’ll be asked to choose a username and password for your account.
Provide personal details
You will be asked to give out other information such as your name, date of birth, gender, postal address and phone number
Activate account
Activate your account by clicking on the activation link sent to your email.
Start playing
Once you type in the necessary details, you may start playing.
Provide more info
Financial details would be asked when you’d be making your first deposit.
To log in to your 21 Casino account, visit the site, and click the "Log In" option at the top right. Enter your username and password, then click "Login." If you've forgotten your password, use the "Forgotten Password" link to reset it. Once logged in, you can deposit funds and start playing.
Rank 0 of 31
Payment methods at 21 Casino
Your payment options are many if you’re depositing money. For withdrawals, all the options don’t work. However, that should not be an issue as major payment methods such as MasterCard, Maestro, Visa, NETELLER, Skrill and also global bank transfer can be used.
You cannot deposit money into your casino account using bank accounts, debit cards, online payment gateways, etc. registered in someone else’s name. Also, specific conditions must be fulfilled to use certain payment methods on the platform. Some payment methods may not be available at times. In such cases, you may have to wait for the option to become available again or use another deposit method after getting in touch with customer support.
The minimum deposit sum is £10. The maximum withdrawal permitted per week is £25,000. As far as withdrawals go, they can be made only once the verification checks are complete. Also, there is a limit to how much you can withdraw. The exact sum would vary with the withdrawal method you choose.
The casino provides a range of payment options to its users, including:
- Visa
- MasterCard
- Skrill
- NETELLER
- Paysafecard
- Trustly
Payment Methods
Crypto is not accepted
Multiple Payment Options
Fast Deposits
Supports Major Credit Cards
Withdrawal Delays
Limited Cryptocurrency Options
Withdrawal times at 21 Casino
Withdrawals can be made to only those payment methods that were used to deposit funds. Another method could be used if the deposit method you used is not available for withdrawal. You will be able to utilize all payment options on both the 21 Casino mobile and desktop versions of the platform.
A withdrawal once requested would stay pending for a couple of days. After approval, the withdrawal request would get processed immediately. However, it could take three business days for the funds to reach your bank account. The actual period could differ across banks and also the withdrawal method chosen. Enhanced due diligence could be carried out with regard to the withdrawal of funds that weren’t used for wagering.
The withdrawal time for e-wallets would be 24 hours. Debit cards could take two to five business days. The money could take 72 hours or three business days to reach your bank account from your 21 Casino account via bank transfer. There is no cheque facility.
Lowest
2-5 Days
21 Casino
1-4 Days
Highest
Instant
Rank 0 of 31
Casino Games - Table and Slot Games
Apart from the deposit bonus, the main attraction to the casino is the wide range of online slots and casino games for customers to try out. From video slots to live dealer games from some of the best software providers, the casino has an excellent choice with some of the biggest titles such as Rainbow Riches, Starburst and Book of Dead and live casino powered by Evolution Gaming. Here are the top slots for UK players:
- Book of Dead
- Legacy of Egypt
- Starburst
- Magic Mirror Deluxe II
Game Providers
Popular Slots
+ 7
Extensive collection of games
Reputable game providers
Unique game features
Limited new game releases
Some games may require high internet bandwidth
21 Live Casino
The platform has a live casino as well wherein a real dealer would be seen managing things as you gamble. The live casino games on offer are classic table games such as Lightning Roulette, blackjack, baccarat, and poker games. The roulette at 21 Casino and other live table games have a multiple-camera setup, which provides you with various viewing angles that help with gameplay. These live casino games are courtesy Evolution Gaming.
21 Casino Payout rate (RTP)
The platform offers both fun and real money gaming options, and it makes sure the game rules and RTP (return to player) numbers are the same across the board. Unfortunately, the exact RTP numbers aren’t provided on the online casino site or elsewhere.
The RTP of 21 Casino fruit machines and other games depend on the actual titles and the software developer behind the game. In other words, the casino not offering RTP figures shouldn’t be much of an issue if you could find out the details for specific games from other sources online. Different software providers and developers prepare games keeping certain payout percentages in mind. For instance, when NetEnt makes slots, it determines during testing the percentage the game would pay out every million spins. The RTP for the slot game Blood Suckers is 98% for every dollar a spin.
21 Casino Software
The casino has associated itself with quite a few game providers, which includes the best providers such as Microgaming, Evolution Gaming, NetEnt, Genesis Gaming, Quickspin, etc. Some of the popular gaming titles such as Starburst, Gonzo’s Quest, Aliens, Magicious, Mega Fortune, Dragon Island, Wild West, Medusa II Slot, etc. are provided by these software developers. Some of the popular top games on the site are Romeo & Juliet (Blueprint Gaming Ltd.), Top Cat (Blueprint Gaming Ltd.), Simply Wild (StakeLogic), Dr. Magoo’s Adventure (StakeLogic), etc.
Lowest
91.00%
21 Casino
95.00%
Highest
97.14%
Rank 0 of 31
Fairness and Legitimacy
21 Casino is managed by White Hat Gaming, a gaming platform providing a legitimate and secure casino licenced by the Gambling Commission of Great Britain under account number 52894 and the Maltese Gaming Authority
The association with several reputed gaming software providers, the range of gaming titles, etc. all add to the legitimacy of this casino. As aforementioned, the RTP for both the real money and fun games are identical.
Licensed by UKGC and MGA
Fair Gaming Practices
Responsible Gambling Tools
Limited Licensing Coverage
Complex Terms
21 Casino Security
21 Casino has turned every possible stone it could to ensure your experience on the gaming platform is as safe and secure as possible. It leverages the latest and greatest in Internet technology, making sure your personal information and money are safeguarded thoroughly at each and every step. Any suspicious financial transactions on or relating to the site would be reported to authorities relevant to the country where the user resides.
Most importantly, the website has been secured by an SSL encryption courtesy RapidSSL, which is among the strongest encryptions online. Through this, 21 Casino pretty much promises that no one would be able to eavesdrop on what you do on the site or mess with your casino account. The closed padlock symbol in the web browser and the HTTPS prefix indicate total safety. The Malta Gaming Authority license and regulation also add to the site’s security.
21 Casino Responsible Gambling Record
The casino realizes gambling could become addictive or go overboard, which is why you have a disclaimer at the bottom of the site asking you to gamble responsibly. The casino believes it is its prerogative to ensure underage (less than 18 years) players aren’t on board and adults don’t use the platform excessively. To promote responsible gambling, 21 Casino has employed quite a few tools.
There are player protection tools that help manage and restrict player spending. Other measures include the option to take a temporary break from gambling or not being able to access the account momentarily, account time-outs, and self-excluding and closing the account temporarily. Players can impose monthly, weekly or daily deposit limits.
The temporary break or time-out option would let you stay away from the site for anywhere between 24 hours and six weeks. Undoing this temporary break is possible but you may have to wait a week before you’re able to log in to your account again. During this time-out period, any advance wagers placed and balances would remain.
Rank 0 of 31
21 Casino live chat and customer support
The casino does offer a ‘live chat’ facility. To access the option, click the menu symbol on the top-left of the site and you’ll see the chat option from the items listed. To start a chat, click the live chat option and you would see a chat box popping up instantly from the bottom right of your screen. The support representative is also available to chat almost right away. This makes the live chat feature of 21 Casino the most seamless of the options available.
The customer support team can be contacted via email. The support is accessible 24 hours a day and seven days a week, not including live chat. Live chat is 12 hours during weekdays and six hours on weekends. The exact time live support is available to you would vary with the region you are in. There is also a Support Area page that attempts to answer some of your possible doubts or queries. There doesn’t seem to be telephone support, which is kind of surprising.
Comprehensive FAQ Section
Helpful Staff
Multilingual Support
No Phone Support
Occasional Delays
How 21 Casino Performs Against the Competition
See how 21 Casino performs in various key metrics against all casinos we have reviewed!
Lowest
0
21 Casino
300€
Highest
90,001$
Lowest
2-5 Days
21 Casino
1-4 Days
Highest
Instant
Rank 0 of 31
21 Casino Apps and Mobile Version
21 Casino offers a mobile-friendly platform that ensures a seamless gaming experience on the go. The mobile version is accessible via any browser on smartphones or tablets, with no need to download a separate app. Players can enjoy a vast selection of slots, table games, and live casino options, all optimized for mobile play. The interface is user-friendly, with easy navigation and quick loading times. Additionally, players can access all essential features, including deposits, withdrawals, and customer support, directly from their mobile devices. Whether on Android or iOS, 21 Casino's mobile version delivers a top-notch gaming experience.
Usability of 21 Online Casino
21 Casino excels in usability, offering a clean, intuitive interface that makes navigation easy for both new and experienced players. The homepage is well-organized, with clear categories for slots, table games, and live casino options. A search function allows users to quickly find their favorite games. The site loads quickly, and the design is fully responsive, ensuring a seamless experience on both desktop and mobile devices. The registration process is straightforward, and accessing key features like customer support, banking, and promotions is simple. Overall, 21 Casino provides a user-friendly platform that enhances the overall gaming experience.
FAQ
What is the contact number for 21 Casino?
As aforementioned, 21 Casino doesn’t seem to offer support via telephone, which obviously means there is no UK telephone number. The contact routes available are email and live chat, which shall be more than sufficient for almost all users. And with live chat being so instantaneous, players would actually not miss telephone support much. Perhaps, 21 Casino had telephone support in the past but didn’t find much use for it and it eventually ended up scrapping it.
Is 21 Casino a rip-off/fraud?
21 Casino is a trusted and reputable brand managed by White Hat Gaming Limited. The company is registered as per Maltese law and is regulated and licensed by Malta Gaming Authority. In Great Britain, the casino is regulated by the UK Gambling Commission. White Hat Gaming makes sure players that are involved in dishonest, criminal or fraudulent acts on its website are taken to task, and reports are made available to the authorities whenever required.
Do you have to download software to play at 21 Casino?
To use certain betting services and products offered via the website, the software may have to be downloaded. The terms and conditions relating to the software download and usage would be made available before you go ahead with the download. Generally, you would not have to download any software to play most of the casino games. And this includes both real money and play-for-fun games.
Can I pay by mobile at 21 Casino?
Currently, there is no mobile app to download for Android or iOS. However, plays can make a cash deposit on your mobile device via the mobile browser as e-wallet platforms can be opened on mobile browsers.
Does 21 Casino accept PayPal or Cryptocurrency?
21 Casino does accept PayPal. PayPal is a popular online payment method globally but it also has some stringent conditions that most online casinos ( are not able to conform to. If you are someone who is extra-reliant on PayPal for online payments, then you would have to make do with the available payment options, which are quite extensive.
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