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21 Casino Rating
21 Casino was last rated on with 6.7/10 by
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PROS v CONS AT 21 Casino

  • A great number of games from different gaming software providers
  • Games play great both on desktop and mobile devices
  • Round-the-clock email support
  • SSL encryption security
  • Live support responds almost instantly
  • No telephone support
  • Casino not accessible to players from certain countries/regions
  • Games provided by certain developers may load differently compared to other sites

Ratings & Review

8 .2 Mar 15, 2018

As per the user reviews on Ask Gamblers, 21 Casino has great bonuses and good amount of slots. The variety of games has been praised too. However, some users believe the verification process, withdrawal periods, and some countries restrictions are definite sore points.

n/a May 15, 2018

21 Casino hasn’t got a review score by The Pogg yet, but that should not put you off from the casino. The online casino is still new in the industry and that may be a reason why The Pogg still haven’t reviewed it.

n/a May 15, 2018

Casino Reviews is yet to come up with its share of opinions on 21 Casino. This could perhaps be due to 21 Casino’s relative newness to the industry or Casino Reviews is may be currently in the process of analyzing and assessing 21 Casino.

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Minimum deposit of £10 Bonus funds are 121% up to £300 And separate to cash funds. 35X Bonus wagering requirements. £5 max bet with Bonus. Bonus must be used within 30 days otherwise any unused Bonus shall be removed. Terms apply. BeGambleAware.org
£300 Bonus
Minimum deposit of £10 Bonus funds are 121% up to £300 And separate to cash funds. 35X Bonus wagering requirements. £5 max bet with Bonus. Bonus must be used within 30 days otherwise any unused Bonus shall be removed. Terms apply. BeGambleAware.org
21 Casino Features
Impressive First Deposit Bonus

21 Casino offers a 121% up to . Simply register with the site, make your initial deposit, and get the bonus benefits.

Good Number of Promotions

Great number of weekly, monthly and game-specific promotions.

UK Gambling Commission On-Board

The Gambling Commission of the United Kingdom has licensed and it also regulates 21 Casino operations, which should provide players in the UK a sense of security.

Several Niche Games are Available

The casino offers quite a few niche and fun footy games too such as virtual betting games and scratch cards.

Extensive Responsible Gambling Literature

21 Casino cares about its patrons and it showcases its commitment toward them by having a separate section devoted to problematic gambling and related advice.

Everything You Need To Know About 21 Casino


21 Casino offers both fun and real money gaming options, and it makes sure the game rules and RTP (return to player) numbers are same across the board. This makes zero-money gaming at the casino extremely fun and also close to the real deal. Unfortunately, the exact RTP numbers aren’t provided by 21 Casino on its site or elsewhere.

The RTP of 21 Casino fruit machines and other games depend on the actual titles and the software developer behind the game. In other words, 21 Casino not offering RTP figures shouldn’t be much of an issue if you could find out the details for specific games from other sources online. Different software providers and developers prepare games keeping certain payout percentages in mind. For instance, when NetEnt makes slots, it determines during testing the percentage the game would pay out every million spins. The RTP for the slot game Blood Suckers is 98% for every dollar a spin.

Similarly, the RTP for Kings of Chicago is 97.8%, 97.6% for Devil’s Chicago, 97.1% for Demolition Squad, 96.9% for Go Bananas, etc. A 97.6% RTP means you would get $97.6 (on an average) for every $100 worth of betting. Since RTP is computed over a long time period with several trials, do not expect your wins to be as per the RTP numbers if you’re playing a highly volatile title for a relatively short period.

21 Casino SOFTWARE

21 Casino has associated itself with quite a few casino gaming software companies, which includes big names such as Microgaming, Evolution Gaming, NetEnt, Quickspin, etc. Some of the popular gaming titles such as Starburst, Gonzo’s Quest, Aliens, Magicious, Mega Fortune, Dragon Island, Wild West, Medusa II Slot, etc. are provided by these software developers. Some of the popular slot games on the site are Romeo & Juliet (Blueprint Gaming Ltd.), Top Cat (Blueprint Gaming Ltd.), Simply Wild (StakeLogic), Dr. Magoo’s Adventure (StakeLogic), etc.

21 Casino also has a live casino as well wherein a real dealer would be seen managing things as you gamble. The live casino offers roulette, blackjack, baccarat, and poker games. The roulette at 21 Casino and other live games have a multiple-camera setup, which provides you various viewing angles that help with gameplay. These live games are courtesy Evolution Gaming.


21 Casino provides a range of payment options to its users, including Visa, MasterCard, Maestro, Skrill, NETELLER, paysafecard, Trustly, etc. Your payment options are many if you’re depositing money. For withdrawals, all the options don’t work. However, that should not be an issue as major payment methods such as MasterCard, Maestro, Visa, NETELLER, Skrill and also global bank transfer can be used. These payment options could be changed or new options could be added in the future. To make sure the payments are successful, use only those payment methods that bear your name.

You cannot deposit money into your 21 Casino account using bank accounts, debit cards, online payment gateways, etc. registered in someone else’s name. And the same rule applies to withdrawals as well. Also, specific conditions must be fulfilled to use certain payment methods on the platform. Some payment methods may not be available at times. In such cases, you may have to wait for the option to become available again or use another deposit method after getting in touch with 21 Casino support.

The minimum deposit sum is £10. The maximum withdrawal permitted per week is £25,000. Most importantly, you cannot see your 21 Casino account as an alternative cash or bank account. If you’re depositing money into your casino account, you ought to use the money for wagering. Not to mention, the money in the account won’t earn any interest. As far as withdrawals go, they can be made only once the verification checks are complete. Also, there is a limit to how much you can withdraw. The exact sum would vary with the withdrawal method you choose.


Withdrawals can be made to only those payment methods that were used to deposit funds. Another method could be used if the deposit method you used is not available for withdrawal.

A withdrawal once requested would stay pending for a couple of days. After approval, the withdrawal request would get processed immediately. However, it could take three business days for the funds to reach your bank account. The actual period could differ across banks and also the withdrawal method chosen. Enhanced due diligence could be carried out with regard to withdrawal of funds that weren’t used for wagering.

The withdrawal time for e-wallets would be 24 hours. Debit cards could take two to five business days. The money could take 72 hours or three business days to reach your bank account from your 21 Casino account via bank transfer. There is no cheque facility.

As aforementioned, if you happen to make £100,000 or more, you cannot withdraw the money in one shot. 21 Casino would process the payout in installments, paying every month over a 10-month period. Payments above £100,000 are paid monthly, which is 10 percent of the total amount. If you happen to win £200,000, then you would receive £20,000 as monthly payments.


21 Casino does offer a ‘live chat’ facility. To access the option, click the menu symbol on the top-left of the site and you’ll see the chat option from the items listed. To start a chat, click the live chat option and you would see a chat box popping up instantly from the bottom right of your screen. The support representative is also available to chat almost right away. There is no waiting time and there is also no registration or typing in your name and chat message, etc. This makes the live chat feature of 21 Casino the most seamless from the options available. 21 Casino, for safety and security reasons, could review and document the interaction that happened during the chat.

The customer support team can be contacted via email. The support team is accessible 24 hours a day and seven days a week, not including live chat. Live chat is 12 hours during weekdays and six hours on weekends. The exact time live support is available to you would vary with the region you are in. There is also a Support Area page that attempts to answer some of your possible doubts or queries. However, it isn’t the most exhaustive and you would invariably end up seeking a custom solution. There doesn’t seem to be telephone support, which is kind of surprising.


21 Casino realizes gambling could become addictive or go overboard, which is why you have a disclaimer at the bottom of the site asking you to gamble responsibly. The casino believes it is its prerogative to ensure underage (less than 18 years) players aren’t on-board and adults don’t use the platform excessively. To promote responsible gambling, 21 Casino has employed quite a few tools.

There are player protection tools that help manage and restrict player spending. Other measures include the option to take a temporary break from gambling or not being able to access the account momentarily, account time-outs, and self-excluding and closing the account temporarily. Players can impose monthly, weekly or daily deposit limits. The limit can be increased but the increase would take a week to reflect. A decrease in limits, on the other hand, come into effect immediately. Such limits can also be set for the losses incurred.

The temporary break or time-out option would let you stay away from the site for anywhere between 24 hours and six weeks. Undoing this temporary break is possible but you may have to wait a week before you’re able to log in to your account again. During this time-out period, any advance wagers placed and balances would remain.

21 Casino SECURITY

21 Casino has turned every possible stone it could to ensure your experience on the gaming platform is as safe and secure as possible. It leverages the latest and greatest in Internet technology, making sure your personal information and money are safeguarded thoroughly at each and every step. Any suspicious financial transactions on or relating to the site would be reported to authorities relevant to a country where the user resides.

Most importantly, the website has been secured by an SSL encryption courtesy RapidSSL, which is among the strongest encryptions online. Through this, 21 Casino pretty much promises that no one would be able to eavesdrop on what you do on the site or mess with your casino account. The closed padlock symbol in the web browser and the HTTPS prefix indicate total safety. The Malta Gaming Authority license and regulation also add to the site’s security.


All the licensing, registration and regulation of the site say a lot about the reputation in terms of how fair and legitimate the casino is when it comes to conducting games, paying out users, helping them withdraw their funds from the account, and get a lot of other important things done on the site. Though there is not a great deal mentioned on the site about fairness and legitimacy or even third-party testing and auditing, you can certainly take for granted the site’s authenticity.

The association with several reputed gaming software provides, the range of gaming titles, etc. all add to the legitimacy of this casino. If you’re still not sure whether the games play fair or not, you can always start with the free games and confirm things for yourself. If you believe the games are biased, simply stay away from the casino so that you would not have to worry about losing any money. As aforementioned, the RTP for both the real money and fun games are identical.


21 Casino is quite straightforward and clear with its ‘terms and conditions’. It has a separate page for the general terms and conditions of the site. The link to the page is in the footer of the site. The page talks about the Bonuses at 21 Casino and their terms, licensing, account registration, verifications, website usage, account maintenance, restricted territories, payments (deposits and withdrawals), customer support, account closure, and a host of other aspects that any reputed online casino would throw light on.

The website, in fact, lays down the terms for each promotional offers on its separate pages. For instance, the terms and conditions specific to the 121% first deposit bonus are laid out in the concerned page. Similar is the case with the other promotions of the site such as Hangover Bonus, Stairway Bonus, Loyal Royalty, etc. Long story short, 21 Casino is quite forthright and transparent with its terms and conditions. And the verbose-free writing means you would actually end up reading all the information and not just perform a general scan.

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Minimum deposit of £10 Bonus funds are 121% up to £300 And separate to cash funds. 35X Bonus wagering requirements. £5 max bet with Bonus. Bonus must be used within 30 days otherwise any unused Bonus shall be removed. Terms apply. BeGambleAware.org


How do I sign up for 21 Casino?

To sign up, launch the website. Once you’re on the site, you would see a couple of options right away. Hit the ‘register’ option. You would now be taken to a page where you’ll be asked to choose a username and password for your account. Once you’ve filled those fields and clicked ‘next’, you will be asked to give out other information such as your name, date of birth, gender, postal address and phone number. Once you type in the necessary details, you may start playing. But before that, activate your account by clicking on the activation link sent to your email. If an email verification is not possible, you can activate your account using your mobile number.

To open an account with 21 Casino, you should be 18 or more and must be legally permitted to indulge in online gambling as per the law of the country you’re residing in. Besides submitting your name and contact details, you must also have a bank account or debit card in your name. These financial details would be asked when you’d be making your first deposit. Not to mention, you should not have multiple accounts with 21 Casino, and must not act or play on behalf of someone else.

What is the contact number for 21 Casino?

As aforementioned, 21 Casino doesn’t seem to offer support via telephone, which obviously means there is no UK telephone number. The contact routes available are email and live chat, which shall be more than sufficient for almost all users. And with live chat being so instantaneous, players would actually not miss telephone support much. Perhaps, 21 Casino had telephone support in the past but didn’t find much use for it and it eventually ended up scrapping it.

How do I log in to 21 Casino?

To log in to your 21 Casino account, launch the site from your browser and press the Log In option you see on the homepage of the site. The option would be at the top right and not hard to not see as it floats when you scroll the page down. 21 Casino is always eager to have you registered and then logged in whenever you come by.

Once you hit the Log In option, you would be asked to type in your username and password. Once done, hit the Login button and you’re in. You can now deposit money into your account and start playing games, play games for free, etc. In case you forgot your password, click the Forgotten Password link and you shall reset your password.

How do I close my account at 21 Casino?

You may close your 21 Casino account for any reason and any time by getting in touch with the casino’s customer support team. This is the standard account closure method and there is no other route. The account closed can also be reopened any time, if you would like to, by contacting support. There could be several reasons why you may choose to close your 21 Casino account. If you believe your gambling addiction is pushing you to close your account, 21 Casino would help you address the problem without resorting to account closure.

21 Casino can also close your account, terminate or suspend your account if the verification checks carried out at the time or after registration didn’t go as per plan. Also, if you or your account is guilty of any fraudulent activities or discrepancies of any sort, your 21 Casino account would be automatically closed.

Is 21 Casino a Rip Off/Fraud?

21 Casino is a trusted and reputable brand. The company is into the online casino industry for a few years now and it would be almost impossible for any bogus company to last for such good amount of time in an industry as competitive as the Internet casino industry. Moreover, 21 Casino has quite a few licenses and certificates to its name, which more than confirms the authenticity of the site.

The company is registered as per Maltese law and is regulated and licensed by Malta Gaming Authority. In the United Kingdom, the casino is regulated by the Gambling Commission. It even makes sure players that are involved in dishonest, criminal or fraudulent acts on its website are taken to task, and reports are made available to the authorities whenever required.

Do you have to download software to play at 21 Casino?

To use certain 21 Casino betting services and products offered via the website, software may have to be downloaded. The software would be licensed or sub-licensed (in case the software is a third-party offering) by 21 Casino. The terms and conditions relating to the software download and usage would be made available before you go ahead with the download. Generally, you would not have to download any software to play most of the games. And this includes both real money and play-for-fun games. The only requirement to play the games is to log in to the site.

Can I pay via my mobile at 21 Casino?

21 Casino offers quite a few payment options to its users, but mobile payments are not one of them. Almost, all casinos online do not offer the mobile payment option, so it’s really not a surprise or a deal-breaker to see 21 Casino conforming to industry norms. One of the reasons why 21 Casino doesn’t offer the mobile payment options could be security. The casino complies with anti-money laundering directives of the EU and could, therefore, request documents or any other valid material proving ownership of payment methods used for withdrawing or depositing funds, along with the source of the wealth or funds.

The casino is required to monitor suspicious or unusual transactions or mitigate any deposit of funds from illegal, fraudulent or criminal activities. With mobile payments not being mainstream or widespread yet, there is not sufficient technology and infrastructure to thoroughly scrutinize mobile payments. With time and since 21 Casino has the option to change or add new payments forms to the available payment methods, mobile payments may well get added in the future.

Does 21 Casino accept PayPal?

21 Casino doesn’t accept PayPal. PayPal is quite a popular online payment gateway globally but it also has some stringent conditions that most online casinos (including the established ones) are not able to conform to. If you are someone who is extra-reliant on PayPal for online payments, then you would have to make do with the available payment options, which are quite extensive.

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Minimum deposit of £10 Bonus funds are 121% up to £300 And separate to cash funds. 35X Bonus wagering requirements. £5 max bet with Bonus. Bonus must be used within 30 days otherwise any unused Bonus shall be removed. Terms apply. BeGambleAware.org
First deposit bonus: 121% up to £300
Minimum deposit of £10 Bonus funds are 121% up to £300 And separate to cash funds. 35X Bonus wagering requirements. £5 max bet with Bonus. Bonus must be used within 30 days otherwise any unused Bonus shall be removed. Terms apply. BeGambleAware.org
Jacob Evans Written by Jacob Evans