21 Casino Review Withdrawal Times, Live Chat, RTP & Reader Opinions

Apart from the deposit bonus, the main attraction to the casino is the wide range of online slots and casino games for customers to try out. From video slots to live dealer games from some of the best software providers, the casino has an excellent choice with some of the biggest titles such as Rainbow Riches, Starburst and Book of Dead and live casino powered by Evolution Gaming. Here are the top slots for UK players:

1. Book of Dead
2. Legacy of Egypt
3. Starburst
4. Magic Mirror Deluxe II

The platform offers both fun and real money gaming options, and it makes sure the game rules and RTP (return to player) numbers are the same across the board. Unfortunately, the exact RTP numbers aren’t provided on the online casino site or elsewhere.

The RTP of 21 Casino fruit machines and other games depend on the actual titles and the software developer behind the game. In other words, the casino not offering RTP figures shouldn’t be much of an issue if you could find out the details for specific games from other sources online. Different software providers and developers prepare games keeping certain payout percentages in mind. For instance, when NetEnt makes slots, it determines during testing the percentage the game would pay out every million spins. The RTP for the slot game Blood Suckers is 98% for every dollar a spin.

The casino has associated itself with quite a few game providers, which includes the best providers such as Microgaming, Evolution Gaming, NetEnt, Genesis Gaming, Quickspin, etc. Some of the popular gaming titles such as Starburst, Gonzo’s Quest, Aliens, Magicious, Mega Fortune, Dragon Island, Wild West, Medusa II Slot, etc. are provided by these software developers. Some of the popular top games on the site are Romeo & Juliet (Blueprint Gaming Ltd.), Top Cat (Blueprint Gaming Ltd.), Simply Wild (StakeLogic), Dr. Magoo’s Adventure (StakeLogic), etc.

The platform also has a live casino as well wherein a real dealer would be seen managing things as you gamble. The live casino games on offer are classic table games such as Lightning Roulette, blackjack, baccarat, and poker games. The roulette at 21 Casino and other live table games have a multiple-camera setup, which provides you with various viewing angles that help with gameplay. These live casino games are courtesy Evolution Gaming.

Your payment options are many if you’re depositing money. For withdrawals, all the options don’t work. However, that should not be an issue as major payment methods such as MasterCard, Maestro, Visa, NETELLER, Skrill and also global bank transfer can be used.

You cannot deposit money into your casino account using bank accounts, debit cards, online payment gateways, etc. registered in someone else’s name. Also, specific conditions must be fulfilled to use certain payment methods on the platform. Some payment methods may not be available at times. In such cases, you may have to wait for the option to become available again or use another deposit method after getting in touch with customer support.

The minimum deposit sum is £10. The maximum withdrawal permitted per week is £25,000. As far as withdrawals go, they can be made only once the verification checks are complete. Also, there is a limit to how much you can withdraw. The exact sum would vary with the withdrawal method you choose.

The casino provides a range of payment options to its users, including:

• Visa
• MasterCard
• Skrill
• NETELLER
• Paysafecard
• Trustly

Withdrawals can be made to only those payment methods that were used to deposit funds. Another method could be used if the deposit method you used is not available for withdrawal. You will be able to utilize all payment options on both the 21 Casino mobile and desktop versions of the platform.

A withdrawal once requested would stay pending for a couple of days. After approval, the withdrawal request would get processed immediately. However, it could take three business days for the funds to reach your bank account. The actual period could differ across banks and also the withdrawal method chosen. Enhanced due diligence could be carried out with regard to the withdrawal of funds that weren’t used for wagering.

The withdrawal time for e-wallets would be 24 hours. Debit cards could take two to five business days. The money could take 72 hours or three business days to reach your bank account from your 21 Casino account via bank transfer. There is no cheque facility.

The casino does offer a ‘live chat’ facility. To access the option, click the menu symbol on the top-left of the site and you’ll see the chat option from the items listed. To start a chat, click the live chat option and you would see a chat box popping up instantly from the bottom right of your screen. The support representative is also available to chat almost right away. This makes the live chat feature of 21 Casino the most seamless of the options available.

The customer support team can be contacted via email. The support is accessible 24 hours a day and seven days a week, not including live chat. Live chat is 12 hours during weekdays and six hours on weekends. The exact time live support is available to you would vary with the region you are in. There is also a Support Area page that attempts to answer some of your possible doubts or queries. There doesn’t seem to be telephone support, which is kind of surprising.

The casino realizes gambling could become addictive or go overboard, which is why you have a disclaimer at the bottom of the site asking you to gamble responsibly. The casino believes it is its prerogative to ensure underage (less than 18 years) players aren’t on board and adults don’t use the platform excessively. To promote responsible gambling, 21 Casino has employed quite a few tools.

There are player protection tools that help manage and restrict player spending. Other measures include the option to take a temporary break from gambling or not being able to access the account momentarily, account time-outs, and self-excluding and closing the account temporarily. Players can impose monthly, weekly or daily deposit limits.

The temporary break or time-out option would let you stay away from the site for anywhere between 24 hours and six weeks. Undoing this temporary break is possible but you may have to wait a week before you’re able to log in to your account again. During this time-out period, any advance wagers placed and balances would remain.

21 Casino has turned every possible stone it could to ensure your experience on the gaming platform is as safe and secure as possible. It leverages the latest and greatest in Internet technology, making sure your personal information and money are safeguarded thoroughly at each and every step. Any suspicious financial transactions on or relating to the site would be reported to authorities relevant to the country where the user resides.

Most importantly, the website has been secured by an SSL encryption courtesy RapidSSL, which is among the strongest encryptions online. Through this, 21 Casino pretty much promises that no one would be able to eavesdrop on what you do on the site or mess with your casino account. The closed padlock symbol in the web browser and the HTTPS prefix indicate total safety. The Malta Gaming Authority license and regulation also add to the site’s security.

21 Casino is managed by White Hat Gaming, a gaming platform providing a legitimate and secure casino licenced by the Gambling Commission of Great Britain under account number 52894 and the Maltese Gaming Authority

The association with several reputed gaming software providers, the range of gaming titles, etc. all add to the legitimacy of this casino. As aforementioned, the RTP for both the real money and fun games are identical.

21 Casino is quite straightforward and clear with its ‘terms and conditions’. It has a separate page for the general terms and conditions of the site. The link to the page is in the footer of the site. The page talks about the Bonuses at 21 Casino and their terms, licensing, account registration, verifications, website usage, account maintenance, restricted territories, payments (cash deposits and withdrawals), customer support, account closure, and a host of other aspects that any reputed online casino would throw light on.

The website lays down the terms for each promotional offer on its separate pages. If the casino suspect promotional abuse or irregular play cash deposits will be withdrawn.