Are There Any Negative Customer Reviews?
While the consensus about 21bit casino is that it is a reputable casino, some clients have made valid and notable complaints about the operator. One of the key complaints is regarding the platform’s live chat feature. Our casino comparison shows that most online casinos with a live chat feature allow clients to speak to live agents 24/7. Unfortunately, this is not the case with 21bit Casino.
This casino’s live chat element is not available round-the-clock. This means that there are times when you may send a message and not get a response immediately. However, the site assures clients that even if there is no live chat agent online, you can leave an offline message and the casino will respond when an active agent is available.
Another concern is about the payment options at 21bit Casino. Clients have raised concerns that 21bit casino only accepts payments in cryptocurrencies. This is because 21bit is a crypto-centric online casino. The only way to make deposits at 21bit is via cryptocurrencies.
A lot of clients have complained about the fact that this is very limiting for clients without expertise on using cryptocurrencies or ones without crypto wallets. However, the online casino has provided a way for clients without crypto wallets to purchase crypto via Mercuryo.
This means that clients can set up a Mercuryo account and use it to purchase crypto money with a credit card. However, clients still find this to be a long and hectic process of transacting especially since many online casinos allow direct payments with traditional methods.
