Are There Any Negative Customer Reviews?
There has been a few negative reviews and low score ratings from several of their customers. Being a new casino, there are areas that it has not yet fully perfected in order to ensure quality service delivery to its customers. The biggest complaint has been the delays in transferring cash after withdrawals.
There are several customers whose withdrawals have been reversed after waiting for long without a clear explanation given. Other customers have been complaining of the inability to get a hold of the customer service personnel as fast as possible when they need to have their matters resolved.
In addition, despite the casino having an international website, there are a huge number of countries where new customers cannot join the website. Moreover, players from the UK find it hard to change currencies when they move out of the country and want to play from other locations around the world.
Fortunately, the casino has been prompt in reaching out to most of the casino players who have had complaints and trying to find solutions to their complaints. Aspers Casino also has an elaborate dispute resolution mechanism to fast-track the resolution of the complaints.
