Are There Any Negative Customer Reviews?
After an extensive evaluation, we awarded Betandplay Casino an above-average Safety Index. While it is generally a satisfactory casino for gaming, there are a few negative complaints by customers on Trustpilot that are noteworthy.
According to one customer, everything with the deposit was okay and the games were fun. However, he encountered problems like a lengthy withdrawal process, an unusual KYC procedure that requires an image of your elbow and other seemingly impossible requirements, and other issues. Finally, he received his money, but it was a hassle.
Another client complained that it was nearly impossible to win anything because of the low RTP rate, and the payment procedure could have been timelier and more present. Even though they said they could process withdrawals, he could not get his hands on any of the money won.
In addition, the casino made an unfounded claim about the need for personal information verification for cashouts, even though no such information was required. However, nothing was requested when it came time to make the deposit. This discrepancy raises serious suspicions that the gambling establishment is not what it seems to be.
Lastly, another client complained about a restricted number of currencies; however, making a deposit was still a breeze. The number of slots was acceptable, and the site's operation was faultless.
The BetandPlay app was also very convenient and functional. The customer feels, though, that the verification process for withdrawals needs to be revised as it has some ridiculous requirements.
