Are There Any Negative Customer Reviews?
Betplays has negative and positive reviews by supposed customers on random sites like any other online casino. While some customers praise the casino for its honest, reliable, secure, and convenient platform, some players air their dissatisfaction with the casino.
Most of the negative reviews are mostly around the casino’s inability to process players’ huge winnings, without complicating the process. Some of the negative reviews claim that the casino has a slow KYC policy that withholds customers’ winnings and takes ages to complete. However, in the end, the casino forfeits customers’ funds with a claim of not being able to verify their identity.
One customer claimed that Betplays withheld their huge winnings and closed down the user account, citing that it could not verify the player’s identity.
The player felt this was unfair and hoped the casino would request more verification documents. However, Betplays has a verified account on the review site and promised to make a follow-up.
Another negative review claimed that Betplays withheld their huge winnings and that they do not offer betting services to the player’s country of residence.
The player claimed that the information on the restriction should have been communicated early enough before the player bagged their wins. The casino came out to defend itself, claiming there was a slight delay in issuing the payouts in that country.
In the negative reviews written by different players on various review sites, the casino has come out to defend its name in the replies, giving each frustrated player a solution to their problem and an apology for their bad experience. It is a good thing that the casino has accounts on these review sites.
