Are There Any Negative Customer Reviews?
There are some negative customer reviews out there, that you can read. Some customers have complained that there are hidden terms and conditions associated with bonuses.
The company have responded saying that all terms and conditions are clearly stated. It seems that bonuses have plenty of terms and conditions, and it is up to the customer to ensure they read and fully understand them.
There are however many customers who have successfully claimed, and had payouts on bonuses. Customers also write negative reviews regarding the bgo casino customer service.
This is because, at time of writing, it is not a 24/7 support service. bgo have said this may change in the future, but they are unable to say when and if it definitely will. Some customers also are getting frustrated with the amount of time it takes to verify accounts.
This is a legal process which bgo casino does have to abide by, so this will always have to happen.