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Bitstarz Casino Casino Review: PROS vs. CONS

  • Progressive casino with several casino games.
  • 24 hours, 7 days a week customer service.
  • Excellent bonuses for both new and existing customers.
  • Has a loyalty program for its VIP customers
  • A reputable casino in the gambling industry with several accolades.
  • Does not accept gamblers from the United Kingdom.
  • Does not offer phone support
  • Fewer language options, limiting the scope of its customer base
BitStarz Features
Has crypto wallets as a payment option

Besides the debit/credit cards, e-wallets and online vouchers, Bitstarz casino accepts cryptocurrencies as a payment option.

Host games from several game software developers

Bitstarz casino has 54 gaming software providers listing table games, live casinos, classic and contemporary video slots.

Several customer service platforms for communication

There is a live chat portal, social media handles, FAQs section and email, which you can use to get answers.

Clear game categorisation for easier selection

Every category has a separate page for easier identification, including slot games, Bitcoin games, popular games and table games.

Registered and licenced under the Curacao Gaming laws

Bitstarz casino abides by the gaming laws of Curacao and Cyprus. Players from casino friendly countries such as Germany can also play on Bitstarz casino.

Welcone Bonus up to $500 or 5 BTC + 180 Free spins

Everything You Need To Know About Bitstarz Casino

Logo BitStarz
Rating 7.7
Company Address Scharlooweg 39, Willemstad, Curaçao
Licence Curacao
Amount of Games 298
RTP 96.76%
Bonus 100$

Bitstarz Casino Casino Games – Slots and Table Games

Bitstarz casino slots make up a significant number of the 3104 games on the platform. The other games include live casino and table games. Jackpots like Tripple X Babies, Secrets of Sherwood and Fa Fa Babies are also available for bettors. These games come from different casino software providers, each with specific game genres.

Slots are the most popular games on table games. They are further divided into classic and new games. Some of the classic slots include Fortune Three (Gamebeat), Sun Goddess (Amatic) and Lucky 3 Streak (Endorphina). The games’ themes are old school, with fruity challenges, ancient storylines and princess-like plots. Bitstarz casino also has the new-age slots with futuristic themes like Sci-Fi. Slots with this genre include Legend of Atlantis (Platipus) and the Cyber Wolf (Endorphina).

Table games are common, especially with classic gamblers, although there are new-age variants that apply to current gamblers. Roulettes, Blackjack and baccarat form the bulk of the games. On the other hand, live games also take a significant portion of the Bitstarz casino games, with Evolution Gaming contributing significantly. Lucky Streak is another developer with several games on Bitstarz casino.

Bitstarz Casino Payout rate (RTP)

Bitstarz casino games have varied RTP rates depending on the type of game. Table games have the highest average RTP rates, with some reaching 99%. Bitstarz casino slots range from 80% to 98%. However, a good number falls between 95% and 98%, depending on the game difficulty level. These figures are not unique to Bitstarz casino as they are standard practice across online games. Click on the game and read its terms to get the actual RTP.

Bitstarz Casino Software

The casino has 53 casino software games, with up to 3104 games. However, this figure keeps on increasing as there are new games every week. There are a mixture of classic developers and a host of contemporary ones, each with their forte.

Evolution Gaming has the highest number of entries with 204 games. Most of these are live casino games, which is Evolution Gaming’s main focus. Lucky Streak also falls under the live games category, although it only has 6 games.

Pragmatic Play also ranks high on the number of entries, totalling 197. It has mixed game genres, ranging from fruity challenges to ancient themes. The developer is also famed for its Drops and Wins promotion, which is popular among new age gamblers.

Spinomenal also has a significant following with over 184 games. The developer is good with classic games sourced from South America (Aztec stories), Egypt (pharaohs, Tombs and Mummies) and a touch of fruity challenges.

Other casino software developers with over 100 games on Bitstarz casino include Evoplay (table games and fruity slots), Wazdan (sci-fi and fruity challenges), Betsoft Gaming (classic and adventure games) and Amatic (classic, fruity and adventure games).

There are also other emerging developers with below 50 games on the platform. They include Reflex Gaming, Rabcat, Print Studies and Northenlights. Others are Fantasma, Netgame Entertainment, Jade Rabbit Studios, Bang Bang Games and Maxwin Gaming. Each of the games listed has its forte, but most of them produce video slot games.

To get the complete list of the gaming software providers and their games, go to Bitstarz casino and zero down on the game providers’ page. It has the updated number of games per software provider.

Bitstarz Casino Live Casino

Live casino is a growing phenomenon among casino gamers, thanks to their prompt payment systems and interactive features. You have different variants up for grabs, from Blackjack live to roulette and baccarat. Most live casino games are table games, with Evolution Gaming as the main developer. It also produces other live games like Dream Catcher, Sic Bo, Cash or Crash and Crazy Time.

Lucky Streak also produces Bitstarz casino’s live games. However, it has less than 10 entries currently. Some of its live games include Baccarat, roulette and blackjack variants.

Payment methods at Bitstarz Casino

Bitstarz casino has 4 types of payment systems; e-wallets, credit/debit cards, online vouchers and crypto-wallets.

E-wallets on Bitstarz casino include ecoPayz, Neosurf and MiFinity. They are popular as it is simple to create an account, and its payment processing is instant. It also has elastic payment limits, with up to €4,000 processed (deposited or withdrawn) in a day.

Crypto wallets have the largest number of entries as payment options. They have a wider payment margin depending on the cryptocurrency. Most of them do not have a maximum deposit amount, making it flexible for most crypto gamblers. On withdrawals, they allow up to €20,000, which is 5 times the average of an e-wallet. Cryptocurrency allowed on Bitstarz casino include Bitcoin, Binance Coin, Tron, Ethereum, Ripple, Dogecoin, Cardano, Bitcoin Cash and Litecoin.

You can also use debit/credit cards for your Bitstarz casino transactions. VISA, MasterCard and Maestro are the 3 debit/credit cards available to Bitstarz casino customers. Thanks to their networks, they have the largest combined market share among the payment options. Online casinos love them due to their anti-money laundering policies. They can also detect Bitstarz casino fraud, helping the customer and the casino avert any financial and identity theft.

E-vouchers are also growing, thanks to their privacy feature. A customer purchases the voucher from an accredited outlet and keys in the voucher number on their account. It takes care of the gambler’s identity both on deposits and withdrawals. CashtoCode is the only e-voucher on Bitstarz casino.

Withdrawal times at Bitstarz Casino

All payment options on Bitstarz casino process and deliver their remittance instantly. They all have an updated user identification feature that makes it simpler to confirm and send the funds. Cryptocurrencies use unique codes to process withdrawals, maintaining the user’s anonymity. E-wallets use either a code or email address to process withdrawals. Either way, funds move immediately to the user account.

Another notable feature of the Bitstarz casino payment option is that they do not charge for the transactions. However, the only major difference among the payment options is the withdrawal amount. All cryptocurrencies allow up to €20,000 worth in their respective currencies. EcoPayz users can withdraw up to €4,000, while MiFinity is the least with €1,000. All the limits apply daily.

Debit/credit cards and bank transfers take longer to process withdrawals as they need in-person approvals. The average timelines for withdrawal range between 3 to 5 business days, thanks to the strict anti-money laundering policies. These policies are crucial in eliminating any traces of Bitstarz casino fraud.

Bitstarz Casino live chat and support options

Customer experience is admirable on Bitstarz casino due to their progressive methods. On the right side of the main page, there is a green portal labelled HELP. When you click on it, it has answers to all possible questions.

First, there is the FAQs section that lists all common questions on the platform. Most of the questions range from account creation, password reset, purchasing cryptocurrencies and bonuses.

If your question isn’t on the FAQs section, go to the live chat. You will communicate directly with support staff, who will direct you accordingly. If the task involves something more technical, they can forward you to the relevant department.

The last resort is email, which is meant for formal or structured questions. Use [email protected] as your address and enlist any query you might have. It takes less than 24 hours to get an answer.

However, we also have social media handles where you can follow Bitstarz casino conversations, promotion releases and other communication from the operations desk. Follow their Facebook, Twitter and Instagram pages, and join their telegram group for more on the slots, promotions, table games and the next big thing in casino gambling.

Bitstarz Casino Bonus

There are 2 Bitstarz casino bonus packages; the normal one and the VIP Exclusive bonus. The normal welcome bonus gives out up to €500 or 5BTC, depending on the payment method. You also get 180 free spins spread across 8 days. Bitstarz casino spreads the bonus in 4 deposits; the first deposit attracts a 100% deposit bonus with €100 or 1BTC, alongside 20 free spins. The 2nd and 3rd real money deposits attract a 50% matched bonus but are capped at €100/1BTC and €200/2BTC, respectively. Deposit 4 offers a 100% matched deposit and €100/1BTC.

The VIP welcome package is a 125% matched bonus of up to €1,500 and 100 free spins. This bonus comes at once, although you must deposit at least €1,000 as the first deposit. Proceeds from this welcome bonus attract a 40X wager to withdraw it or use it on other casino games.

New customers who get either of the promotions must be fully registered. They should also fulfil both the bonus and general terms and conditions. Any form of canvassing or double registration risk bonus denial, confiscation, account suspension, and in extreme circumstances, termination.

Usability of the Bitstarz Casino Online Casino

It is easy to find any game or gambling material on Bitstarz casino. Every section is clearly marked, with various game categories perfectly differentiated for easy identification. The welcome Bitstarz casino bonus is the first item you see when you land on the casino page. It gives you options based on your deposit ability. Customers can use the information to make conscious decisions.

Secondly, the page loads faster and easier, thanks to improved hosting and a lighter theme. Experienced gamblers know how slow online casinos frustrate the gambling momentum. On Bitstarz casino, you enjoy the game flow as every link and portal you click on opens in microseconds. Most importantly, every piece of information you need is clearly labelled on the landing page, making it easier to manoeuvre on the platform.

The most important feature of usability is security. Bitstarz casino assures its customers and partners of personal and financial information safety. They can access Bitstarz casino without the fear of compromise. The platform runs on an SSL technology, which hinders any external access.

Other usability aspects include easy transaction processes, faster problem solving and attractive infographics.

Bitstarz Casino responsible gambling record

Bitstarz casino takes responsible gambling seriously, both as a regulatory task and a social responsibility. The casino has account control tools that help monitor account activities and advice the account owner accordingly. Some of the problems the tool can identify are back to back betting and high volumes of betting in a day. Once they spot these patterns, they reach out to the customer and advise them against the vice. If the pattern continues, they contact gambling control organisations and link up the customer for further control measures.

Alternatively, there are self-regulation features when setting up the account. You can enter the maximum you can spend in a day, week or month. If you reach the ceiling, the system automatically disables the account until the pre-set time elapses. If you did not set it when creating the account, contact customer service for help.

GamCare and Gamble Anonymous are Bitstarz casino partners in gambling control. They have enough materials for self-teaching and a program for addicts. Gamble Anonymous is a group of reformed gambling addicts who move around teaching addicts about gambling vices.

Bitstarz Casino security

Customers’ details and financial information are out of bounds to non-authorised people. Bitstarz casino uses SSL encryption to deter any unwanted accounts or people from accessing private information. They also have a law prohibiting any staff member from selling personal data to 3rd parties. Anyone found liable risks job termination, penalty fined, jail time or all the 3 punishments.

The government is the only entity allowed by law to get customers’ details. However, they should show the reason for their demand and a subpoena or a warrant from a competent judge. The only situation that can warrant such demands is a threat to national security or suspected Bitstarz casino fraud, especially money laundering.

Ultimately, the Bitstarz casino account security lies in the hands of the account holder. You should not leave your account unattended and avoid login in on public computers. Contact customer care immediately and request a password reset if you suspect any suspicious activity.

The same case applies to payment platforms linked to your Bitstarz casino. Keep their passwords away from anyone. If they is a break in communication between the 2, reach out to customer care for assistance. However, do not reveal your login details.

Bitstarz Casino fairness and legitimacy

Bitstarz casino is a brand name run by Dama N. V, a company registered in Curacao. They operate in Curacao and Cyprus as limited companies and are bound by the countries’ company laws. The casino abides by the Curacao Gaming Authority rules and the European Gambling rules.

Secondly, the software providers are internationally renowned companies known for fairness and justice. The casino cannot manipulate spin outcomes, making the whole process legitimate.

Thirdly, there are internal and external conflict resolution procedures. When a complaint arises, the complainant goes through the entire procedure, escalating depending on the seriousness. If the aggrieved person or party is not satisfied with the ruling, they can appeal to an independent adjudicator for further action. They are quasi-judicial bodies well versed with gaming laws. Their outcome is impartial and final.

Every Bitstarz casino bonus has achievable processes. Customers who fulfil these terms and are legitimate members of the casino get the bonus. The system undergoes a self-check mechanism to audit its client base and products from time to time. It may prompt account detail verification, which you must provide to continue enjoying the service.

Bitstarz Casino terms and conditions

You can easily find the terms and conditions on the landing page. They are on the footer, just before the Bitstarz casino declarations. Besides the general terms, there are 2 links; one for affiliate programs and the other for the bonus terms and conditions.

The affiliate programs are organisations that the casino has partnered with to help further its course. They include internet marketers and program partners who market Bitstarz casino promotions and offers and earn.

General terms and conditions are mostly the dos and don’ts associated with the casino game. The top aspect discussed is the casino ownership, registration details, physical office location and gambling license. Other important issues on general terms include account creation, online security, restricted countries and payment options.

Bonus terms and conditions focus exclusively on promotions and offers. This Bitstarz casino review shed more light on the offers and how to capitalise on for longer gambling hours and increased chance of winning. You will get the active promotions, participating games, wagering requirements and promotion timelines. If you follow these rules, you stand a chance of getting the maximum benefits.

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Bitstarz Casino FAQ

How do I sign up to Bitstarz Casino?

  1. Go to Bitstarz casino’s homepage and click on “Sign Up” on the top right of the menu bar.
  2. A page comes up requesting you to enter an email. Write it and click “Continue.”
  3. Another page comes up, requesting you to create a username. Choose a preferred name and click “Continue.”
  4. The next step is setting up the password. You can either come up with one or use the one suggested by Google. After that, click “Continue.”
  5. Choose your preferred currency, confirm accepting the general terms and conditions and click “Confirm.”
  6. You can choose to accept weekly bonus information and any other necessary information from Bitstarz casino. Accept or reject the proposition
  7. After that step, your account is now active for use. You can customise its use by selecting your preferred game genre, actual games and select your average per spin.
  8. You can also choose your preferred reward among deposit bonuses, free spins, physical prizes and cash bonuses. Confirm your choices and click submit.

From there, you can deposit and enjoy the welcome Bitstarz casino bonus of your choice.

What is the contact number for the Bitstarz Casino?

Unfortunately, Bitstarz casino is not in the United Kingdom. Therefore, the casino does not have a phone contact or a physical address for anyone living in the UK. However, you can check your query in the FAQs section or among the terms and conditions.

If it is not there, you can use the live chat portal or write an email to support for assistance.

How do I log in to Bitstarz Casino?

Go to Bitstarz casino’s landing page and click on Log In. A sign-in window appears, requesting you to use either the username, email address, and password. If the details match, your Bitstarz casino account opens and is now ready for use.

If you do not remember the password, click on “Forgot Password.” It sends a link to the sign-up email, which aids in password reset. However, consider signing up if you do not have a Bitstarz casino account.

How do I close my account at Bitstarz Casino?

You can close your account by contacting customer service or going against the terms and conditions. When you voluntarily want to close down your account, reach out to the customer service agent and request account closure.

They will process your request and ensure everything is in order. The customer service agent will send any amounts in your main account to your payment option account. Afterwards, Bitstarz casino deletes your details from the system, ending your patronage on Bitstarz casino.

If you blander and go against Bitstarz casino terms and conditions, the casino has the right to withhold the account, suspend or terminate it altogether. Contrary to the voluntary closure, Bitstarz casino will confiscate any monies in your account, all bonuses and winnings accrued. You have the right to appeal. If you win, Bitstarz casino will restore your account. If not, Bitstarz casino will repossess the account and close it down.

Is Bitstarz Casino a rip off/fraud?


It is a professional online casino provider with tangible years of experience and gambling best practices. Bitstarz casino won accolades as the best casino in 2017 (Ask Gamblers) and 2021(Casinometer.) It has also won the best customer support award by Live Chat and Casinometer.

Their slots and table games come from renowned casino software providers, guaranteeing impartiality and fairness. Bitstarz Casino does not control spin outcomes or any operational feature. All games run on an RNG (Random Number Generator), which relays spin outcomes using an independent algorithm. In case of any suspected advantage of unfairness, reach out to the complaints department for solutions.

Any Bitstarz casino review done shows a progressive online casino with good customer relations, expanding casino game base and well-illustrated games. Any changes made are communicated to partners and customers in advance to avoid inconveniences.

Do you have to download software to play at Bitstarz Casino?


When you create an account on Bitstarz casino, you can access any game on the platform. Be it a casino slot, live casino or a table game, you can access all these from your account. Every casino game comes as a link, where you stake, win and manage your account from a single source. Bitstarz casino saves the entire betting software in their servers, saving loading time, data costs and memory space for your computer or phone.

Can I pay by mobile at Bitstarz Casino?


Bitstarz casino does not have Pay by Mobile as a payment option. However, you can convert the funds in your mobile account to either crypto or load them on your e-wallet or debit/credit card.

It might attract some transactional charges, but it gets you to play on Bitstarz casino. However, when the casino decides to incorporate Pay by Mobile as a payment solution, Bitstarz casino will update it on the system for use.

Does Bitstarz Casino accept Paypal or Cryptocurrency?

Bitstarz casino does not accept PayPal as a payment option. However, you can replace it with other e-wallets such as Skrill and Neteller. They use the same format and procedure to move funds from the account to Bitstarz casino’s account.

Crypto betting lovers are lucky since Bitstarz casino accepts it as a payment option. Crypto is the single largest payment option on Bitstarz casino, with 9 cryptocurrency wallets. You can use Bitcoin, Litecoin, Bitcoin Cash, Ethereum and Dogecoin on Bitstarz casino. Others are Cardano, Tron, Ripple and Binance Coin. You can only deposit and withdraw using specific crypto wallets. If you do not have a crypto account to facilitate currency exchange, you can buy crypto on the Bitstarz casino homepage.

How’s the game variety at Bitstarz online casino?

Anyone who has played online casino games at a Bitcoin casino can tell you that the game selection is usually fairly lacking. Luckily, that’s not the case with Bitstarz! The selection of both standard online slot machines and jackpot games is quite rich, and that’s without mentioning live dealer games and other classic offerings, like video poker games. Make sure to check out our Bitstarz review above for more details!

Help! I didn’t get my bonus, what do I do?

Calm down! The bonus money may need a day or two in order to be added to your account – lots of online gambling sites have a short period in which they verify your deposit and make sure everything checks out before they award you the bonus. If there is still no sign of it after that, your best bet is to contact the live chat support and politely ask them for an explanation. Could be a technical glitch.

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Alejandro Dalby Written by Alejandro Dalby