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What our readers say about Boom Casino

All Reviews: 2

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Nov 03, 2020
Mary Johnson
8 .5

I am amazed by the sheer number of games available on the site. For people who love playing slots like myself, there are hundreds of slots for us to play. To make it even better, you can try any of the slots free before you put real money on them. I also love the relative ease with which I can move from one slot to the other. I am definitely into this one.

Oct 29, 2020
Moffat Hardy
7 .8

I had a problem with one of my cards and needed to change it. The customer service personnel helped with the procedures that I needed to follow to get the new card to work. The entire process took about 30 minutes. On the flip side, they lack a telephone contact, which would have made it easier to reach out to them.

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Are There Any Negative Customer Reviews?

Review of Boom casino shows a few issues that most customers would wish to be addressed. As much as they hamper the betting site’s continued growth, they have no direct relationship to gaming.

First, new online casinos have invested in mobile applications to increase penetration into the gaming market. Although gaming on the mobile browser is an alternative, the security of a mobile app prevents any fishy Boom casino fraud.

Secondly, Boom casino is also not present in countries like Great Britain, limiting its growth forecasts into Europe. However, such propositions are on the table and within no time, casino lovers in the whole of the United Kingdom might taste the Boom Casino effect.

Lastly, the casino’s visibility is not granted, especially to gamers who haven’t registered. The gamer cannot see promotions and transaction options if he or she doesn’t have a Boom account. It limits casino comparison in Canada. Gamers believe what they see and a show of what is offered could earn the casino a significant following.

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Boom Casino Scam & Fraud INFORMATION

Reasons Why Boom Casino Is a Reputable Online Casino

Boom casino derives its reputation in fulfilling all the regulatory requirements as mandated by the licensing authorities. Hero Bet Limited manages it, a company incorporated in Malta and holds licence number MGA/CRP/253/2013. These licenses give it the authority to provide gaming and betting services in the respective jurisdictions. It also holds it liable for any shortcomings within its mandate.

Also, it admits gamers who are of legal betting age and sound mind onto its platform. 18 years is the minimum age anyone requires to participate in betting, a factor Boom Casino closely monitors. If need be, the casino asks for identification and banking statements for affirmation.

Boom casino’s association with internationally recognised Gambling Awareness bodies shows its commitment to safe betting. The recognition is evidence of its fair gaming approach for all its casino and poker games.

Besides Boom Casino, Hero Bet Limited also manages other reputable betting companies such as Speedy Casino, Simple Casino and Casino Heroes. They cover sports betting, lotteries and online casino sites. With such significant investment in the gaming industry, it is hard for Boom Casino to ruin its reputation. Casino comparison among all Boom casino’s sister online casino shows dedication to providing the best gaming atmosphere.

In case of any complaint, the casino has both internal and external mechanisms to solve the issue. There is an internal audit department that looks into players’ complaints. You can send them an email through [email protected] If the complainant is not satisfied with the verdict, they can proceed to either the Alternative Dispute Resolution (ADR) or the Europe Online Dispute Resolution (ODR) platform.

Summary on why Boom Casino Passes the Integrity Test

  • Dully registered and licensed to operate in Canada.
  • Internal checks and verification of clients’ information before admission.
  • Has a precise dispute resolution mechanism.

What Can You Do in Case You Suspect Boom Casino of Fraud?

The first thing to do is reach out to the customer service department. You can use the support email ([email protected]) or live chat. There is a problem solution escalation process within the organisation, until the final internal arbitrator makes their decision.

If you are not comfortable with the outcome, you can appeal the decision to either the Alternative Dispute Resolution held by eCOGRA or the Europe Online Dispute Resolution(ODR) provided by the European Commission.

If it touches directly on gaming, contact the Malta Gaming Authority through their website. You can also reach them through their support email [email protected] It includes doubts in transparency, fairness, or information safety.

Is log in at Boom Casino safe?

The whole login process into Boom Casino is secure. By clicking on the Register button, every information keyed goes to a secure cloud where it is stored. No external person can access it. In case Boom casino staff gets access to the information, they are bound by a non-disclosure agreement. Giving it out is a criminal offence punishable by law, save for special occasions.

Is the Casino Bonus of Boom Casino Reputable?

All the Boom casino bonuses have well-defined terms and conditions. They are well explained for all to understand. The requirements are well defined with acquisition triggers (opt-in or bonus code) documented. They must be recorded on the promotions page for authenticity, with general terms gaining overall authority on all promotional matters.

As far as they are concerned, no gamer has ever complained of delays, non-compliance or partial delivery of the bonus. The welcome bonus, especially the Boom casino free spins, is the most generous offer on the casino. As long as you fulfil the sign-up terms, you are good to go.

Is my credit card data safe?

Absolutely. All payment options available on Boom casino are secured by the secure socket layer (SSL) technology. Besides the credit card security offered, Boom casino has an encryption system that prevents interception. No one, even Boom casino’s staff, can access your credit card. However, ensure you keep your password away from prying eyes.

The same applies to all other payment methods, both e-wallets and vouchers. With time Boom casino PayPal will be updated to the menu to complement other payment options.

Had a Bad Experience With Boom Casino? – We Can Help You!

For any other query concerning operational or technical misunderstanding, reach out on our comment section below. From fraud or any suspicious activity, get in touch with us as soon as possible. State your name and personal problem, and we will get back to you. Alternatively, you can send us an email on, and we will act accordingly.

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Jacob Evans Written by Jacob Evans
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