Are There Any Negative Customer Reviews?
This casino has both positive and negative reviews, like many other casinos online. However, it has more positives than negatives. Some of the negative remarks I found from players on this casino are that it limits some methods like Skrill and Neteller from accessing some of the bonuses. This means players who primarily use these methods have to look for other providers to enjoy bonuses.
Second, players have also raised issues with the generally slow pace of account verifications. Some customers have reported delays in verifying their accounts due to incomplete document submissions or prolonged response times from the support team. However, it’s worth noting that these delays are often resolved when users comply with the casino’s requirements.
I have also found complaints about how long it takes to respond to customer queries, especially via email. Emails can take up to three hours to respond to. However, users can use faster methods, such as the live chat feature on the website.
Despite all this, I can attest that the casino does not have any claims of fraud. I also did not find any information where it restricted user accounts or took their money without a valid reason that is indicated in the terms and conditions page. Besides, the casino tries to correct issues and solves user problems transparently, making it a reputable gaming platform.
