Are There Any Negative Customer Reviews?
There have been several negative reviews from its customers over the few years it has been in operation. When serving a large group of players, you expect a few errors and delays here and there. A large chunk of negative reviews come from the inability to get quick customer response e.g. via email. However, the casino has other faster means of reaching the customer service such as the telephone and live chat that have lots of positive reviews. The other major complaint is the inability to change one’s information on the site, particularly the debit card details.
Due to the security risk involved in financial information, the casino takes some time before it approves changes in much of the personal information details. There have also been complaints of the site being slow and games taking a while to load. However, there are few of such instances. It is also hard to determine if the site had been having issues or it is the users’ internet connection that was slow. A few other customers have complained about the slow processes of withdrawals especially for those using e-wallets.
The casino indicates that most of the withdrawals like e-wallet types are instant, but they tend to take more than three hours for the money to be reflected on the customer’s account. There are also no Dunder Casino PayPal withdrawals. Overall, most of the complaints that have been put up by the users have been resolved by the casino which is a good thing for both parties. Generally, it is one of the leading online casinos in the UK with a rating of over 4.5/5 in many review sites.
