Genting Casino Review - Withdrawal Times, Live Chat, RTP & Reader Opinions
Review by
Last updated April 2, 2025
Genting Casino is an established online gaming platform, backed by over 50 years of experience from its parent company, the Genting Group. Offering a variety of games, seamless banking options, and a strong live casino experience, Genting combines the appeal of traditional brick-and-mortar casinos with modern online convenience, providing players a comprehensive gambling experience.
Excellent and varied selection of games
Easy deposit and withdrawal with no fees
Easy to use mobile app for phones and tablet
A well-designed website with clear layout
Secure transaction processes
Customer support can be patchy or slow
The site does crash occasionally
My Verdict
Genting Casino offers a reliable and well-rounded online gambling experience, backed by decades of industry expertise. With a vast selection of games, including live dealer and slot options, alongside secure payment methods and responsive customer support, it caters to both casual players and high rollers.
However, its limited mobile features and occasional slow email support may detract from the overall experience. Still, Genting's strong licensing, fair play measures, and transparent gaming practices make it a trustworthy platform for players seeking a secure and enjoyable casino environment.
Terrible
Better than 97% of all casinos.
Genting Casino Bonus Offers
All the hottest at one place, just for you!
Welcome Package
100€ Welcome Bonus
1st Deposit
100€
Win rate
95.94%
Payout time
—
1st Deposit Bonus
100€ Sign up bonus
Percentage
100%
Wagering
30x b&d
Valid Time
30 Days
Screenshots from Genting Casino
Taken by Jacob Evans on Jan 30, 2025
Rank 0 of 29
Lowest
0
Genting Casino
100€
Highest
90,001$
"What stands out most is how Genting’s promotions cater equally to both casual and loyal players, making long-term play rewarding."
Genting Casino Bonus
Genting Casino offers a 100% welcome bonus up to €100, with a 30x wagering requirement. Players have 30 days to use the bonus, applicable on a variety of games.
Regular promotions include seasonal offers and loyalty rewards for returning players, enhancing both new and long-term users' gaming experience.
Generous welcome bonus for new players
Reasonable wagering requirements for bonuses
Regular promotions for loyal players
Limited bonus variety
Short time to meet wagering requirements
100% up to 100€
+0 Free Spins
Min. Deposit
10€
Wagering
30x b&d
Maximum Bet
—
Valid Time
30 Days
Rank 0 of 29
How do I sign up for Genting Casino?
Signing up to Genting Casino is quick and straightforward. Make sure you have a valid email and be ready to confirm your age.
Visit the site
Visit the Genting Casino website and click ‘Join Now.’
Enter email
Enter your email and create a username and password.
Select a privet question
Choose a security question and answer for account verification.
Choose currency
Provide contact details and select your preferred currency.
Accept T&C
Confirm you're over 18 and accept the terms and conditions.
Once registered, you'll be able to make deposits, claim bonuses, and explore games immediately.
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Payment Methods at Genting Casino
Genting casino offers a number of different ways of making deposits to your account. They also charge no fees on any of these methods of topping up your balance. If you choose to use either a debit card, your deposit will be processed instantly with no waiting time. There is a minimum deposit of £10 in both cases. If you decide to use Skrill, you must have your account registered and associated with a payment method before using it to make a deposit. Once that is done, you can add between £50 and £50,000 during each transaction. This transactions also have no waiting period.
Finally, the most unusual option offered by Genting is the use of the Cash Desk at one of their physical casino locations. This system is known as Genting Pay. You simply inform the cashier you wish to make a deposit and provide appropriate photographic identification such as passport or driving licence. You must also inform them of your username linked to your account. There is a minimum deposit of £50 and the transaction will be processed instantly. It should be noted that to make use of this option you must have a United Kingdom residential address and your account must operate in GBP. Additionally, you cannot use Genting Pay if you use, or have ever used, a debit card on your account.
Payment Methods
Crypto is not accepted
Instant deposits with debit cards and Skrill.
No fees on any deposit method.
Unique Genting Pay option for UK residents.
Skrill has high minimum deposit requirements.
Genting Pay unavailable for debit card users.
Withdrawal Times at Genting Casino
The length of time it takes to withdraw your cash depends on the payment method used. For debit cards, it will take three to four business days to process your request and there is a minimum withdrawal amount of £10. If you have a Skrill account, it will take one day to process your withdrawal. The minimum you can take out is £50 and the maximum is £50,000.
You also have the option of picking up your winnings from the cashier at one of Genting’s physical casinos. There is a minimum amount of £50, but the money can be collected right away with no processing time (excluding security checks). Genting Casino does charge fees on any of these withdrawal methods.
Lowest
2-5 Days
Genting Casino
—
Highest
Instant
Rank 0 of 29
Genting Casino Games - Slots and Table Games
Genting Casino offers a wide selection of slots and table games, including classic favorites and modern variations. Powered by industry-leading software providers, players can enjoy immersive slot games with high-quality graphics and smooth gameplay. The table game collection is equally strong, featuring blackjack, roulette, baccarat, and more, with multiple variations available. For those who enjoy live gaming, Genting also provides a robust live dealer section, ensuring a realistic and interactive casino experience.
Game Providers
Popular Slots
+ 16
Great variety of slots and table games.
Renowned for live dealer table games.
High-quality graphics and smooth gameplay.
Few innovative or niche slot offerings.
Limited table game betting limits.
Genting Live Casino
Genting Casino’s live casino section offers a high-quality gaming experience with over 450 live dealer titles. Powered by top providers like Evolution Gaming and Playtech, it includes popular games like live blackjack, roulette, and baccarat, along with exciting game shows such as "Lightning Roulette" and "Dream Catcher".
Genting Casino Payout Rate (RTP)
Genting publishes their RTP (Return To Player) figures that show the Payout rate on their site under the section ‘Responsible Gaming’. These numbers are calculated on a monthly basis by an external auditing agency and certified to be accurate.
For example, Genting Casino Fruit Machines currently have a RTP rate of between 91.97% and 99.32%, with an average of 95.94%. Card games are running at a rate of 94.78% up to 99.87%, with an average of 97.33%. The full figures outlining the theoretical odds for all of their games are easily accessed on the site by clicking the link at the bottom of the page.
Genting Casino Software
Genting casino has chosen Playtech as the main provider for their gaming software. Playtech, a giant in online gaming services are well-known and have a solid reputation among players for the variety and quality of their games. With a total catalogue of over 300 titles, you should have no trouble finding something suitable. Genting has also partnered with a few other companies, most notably IGT and Novomatic, to round out their offerings and provide extra choice to the user.
Genting has a strong pre-existing relationship with Playtech after selecting them to provide the software which manages the operations of their physical casinos. Called the Neon system, it is used to store sensitive user data, oversee casino cash flow and manage customer incentives programs.
Using a combination of software from Playtech and Evolution Gaming, Genting Casino has also invested in an exceptional user experience for their Live Casino experience. This involves video streaming a current game with a real dealer and allowing the online player to fully participate. A variety of camera angles and slow-motion replays make this an immersive and entertaining option. A number of games such as Genting Casino Roulette, blackjack and poker have the option of playing live.
Lowest
91.00%
Genting Casino
95.94%
Highest
97.14%
Rank 0 of 29
Genting Casino Fairness and Legitimacy
Under the Responsible Gaming section of their site, Genting casino outline their external auditing procedures to ensure the fairness of their games. An accredited testing facility, in this case, Technical Systems Testing, inspect and certify the Random Number Generator used as the basis for deciding the outcomes of the online games. This assures that the software is operating as designed, as well as meeting industry standards and complying with the relevant legislation. In addition to this, the total wins out of total bets percentage is monitored and audited to determine the Return To Player rate. These figures are published on Genting Casino’s site every month.
Fully licensed by the UK Gambling Commission.
Regular audits ensure fairness and compliance.
RNG tested by Technical Systems Testing for fairness.
No third-party dispute resolution service mentioned.
Limited transparency on testing process details.
Genting Casino Security
The Genting Casino site operates using HTTPS and SSL encryption, making the site itself highly secure and resistant to attacks by hacking. In order to provide extra protection when making deposits, the Verified By Visa and MasterCard SecureCode systems are implemented. This applies to both debit cards, If you use a card from a bank using one of these security measures, then you are obliged to activate it when making a deposit to Genting Casino. This provides an extra layer of security for your bank account and often takes the form of a text message asking you to verify that a transaction is legitimate before processing it.
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Genting Casino Live Chat and Support Options
The main support channel for Genting Casino’s website is their Live Chat which is offered 24 hours a day, 365 days a year. Any issues you have can be addressed by support staff through the chat system. You can access it by clicking the ‘Live Help’ button at the bottom right of the site. It should be noted that the Live Chat system is not offered on the Genting Casino app. Any user of the app having technical problems should visit the site or use the email or telephone support options instead.
Email support is accessible at the address support@gentingcasino.com, if you use this make sure to include your full details and username so they can link your query to your account. For those who prefer to use the phone to resolve problems, you can request a callback by leaving your details and phone number and a member of support staff will contact you.
Generally, Genting Casino’s live chat and customer support are well-regard, although some users complaint that email responses can be slow at times.
24/7 live chat support available.
Email and phone support options offered.
Helpful and responsive live chat agents.
Live chat unavailable on the mobile app.
Slow email response times reported.
How Genting Casino Performs Against the Competition
See how Genting Casino performs in various key metrics against all casinos we have reviewed!
Lowest
0
Genting Casino
100€
Highest
90,001$
Lowest
2-5 Days
Genting Casino
—
Highest
Instant
Rank 0 of 29
Genting Casino Apps and Mobile Version
Genting Casino offers dedicated mobile apps for both Android and iOS devices, providing access to over 6,000 games, including live dealer options and slots. The apps are easy to navigate and offer smooth gameplay. For users who prefer not to download an app, the mobile version of the site is fully optimized and works seamlessly across browsers. However, the mobile app is not available for Windows devices. User reviews generally praise the app's functionality and convenience.
Usability of the Online Casino
Usability across these titles is smooth, with crisp graphics and real-time interaction with professional dealers. Players can easily navigate different tables, customize betting limits, and switch between games without disruption, ensuring an immersive, user-friendly experience on both desktop and mobile devices.
Genting Casino FAQ
What is the contact number for the Genting Casino?
Genting Casino do not publish a direct phone number for customers wishing to contact them. However, on their live chat on the website, you can request a telephone callback by leaving your number. They will then contact you. They also offer support via email at support@gentingcasino.com or on the website via live chat.
How do I log in to Genting Casino?
When you visit the Genting Casino site, there is a login box for your name and password at the top of the page. Type your name and password here to login. On the mobile-optimised version of the website, there is a login button at the top of the screen you can click to enter your details. If you use the mobile app, you will see a similar login button at the top of the screen after starting the app.
How do I close my account at Genting Casino?
If you decide to close your account, contact Genting Casino customer support by email Their address is support@gentingcasino.com. They will shut your account and return any outstanding funds. If you wish to re-activate your account in the future, it should be done by contacting support staff at the same email address.
Is Genting Casino a rip off/fraud?
Genting Casino is run by the Genting Group, which is both well-regarded and well-established. The group has been in existence since 1965 and has a market value of over $33 billion. Genting operates more than 40 casino properties around the world and has a very strong reputation and history behind their name. Their online offerings have lived up to this reputation, and players around the web rate them highly. If there are complaints they tend to be about occasionally slow customer service responses, but there is nothing to indicate that there is anything suspect about how Genting Casino runs their business.
Do you have to download software to play at Genting Casino?
There is no requirement to download software in order to play at Genting Casino. You can access the full range of games by using the website. Windows users are offered the option of downloading a desktop app to use if they wish. This is not available on Apple computers.
Can I pay by mobile at Genting Casino?
Currently, you cannot directly add money from your mobile phone balance or bill to your Genting Casino account.
Does Genting Casino accept Paypal or Cryptocurrency?
At this time, Getting casino does not allow deposits or withdrawals using PayPal. However, like many other high-end UK casinos, they do offer the use of Skrill. This operates in a similar manner to PayPal, letting you transfer money through an account linked to your email address. It is important to note that only Genting Casino Black Gold or higher members can use this service.
How’s the game variety at Genting online casino?
Genting Casino offers an impressive variety of over 6,000 games, including slots, live dealer games, and table games, with selections from top software providers like Evolution Gaming, Playtech, and NetEnt
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