Genting Casino Review Withdrawal Times, Live Chat, RTP & Reader Opinions

Genting publishes their RTP (Return To Player) figures that show the Payout rate on their site under the section ‘Responsible Gaming’. These numbers are calculated on a monthly basis by an external auditing agency and certified to be accurate.

For example, Genting Casino Fruit Machines currently have a RTP rate of between 91.97% and 99.32%, with an average of 95.94%. Card games are running at a rate of 94.78% up to 99.87%, with an average of 97.33%. The full figures outlining the theoretical odds for all of their games are easily accessed on the site by clicking the link at the bottom of the page.

Genting casino has chosen Playtech as the main provider for their gaming software. Playtech, a giant in online gaming services are well-known and have a solid reputation among players for the variety and quality of their games. With a total catalogue of over 300 titles, you should have no trouble finding something suitable. Genting has also partnered with a few other companies, most notably IGT and Novomatic, to round out their offerings and provide extra choice to the user.

Genting has a strong pre-existing relationship with Playtech after selecting them to provide the software which manages the operations of their physical casinos. Called the Neon system, it is used to store sensitive user data, oversee casino cash flow and manage customer incentives programs.

Using a combination of software from Playtech and Evolution Gaming, Genting Casino has also invested in an exceptional user experience for their Live Casino experience. This involves video streaming a current game with a real dealer and allowing the online player to fully participate. A variety of camera angles and slow-motion replays make this an immersive and entertaining option. A number of games such as Genting Casino Roulette, blackjack and poker have the option of playing live.

Genting casino offers a number of different ways of making deposits to your account. They also charge no fees on any of these methods of topping up your balance. If you choose to use either a debit card, your deposit will be processed instantly with no waiting time. There is a minimum deposit of £10 in both cases. If you decide to use Skrill, you must have your account registered and associated with a payment method before using it to make a deposit. Once that is done, you can add between £50 and £50,000 during each transaction. This transactions also have no waiting period.

Finally, the most unusual option offered by Genting is the use of the Cash Desk at one of their physical casino locations. This system is known as Genting Pay. You simply inform the cashier you wish to make a deposit and provide appropriate photographic identification such as passport or driving licence. You must also inform them of your username linked to your account. There is a minimum deposit of £50 and the transaction will be processed instantly. It should be noted that to make use of this option you must have a United Kingdom residential address and your account must operate in GBP. Additionally, you cannot use Genting Pay if you use, or have ever used, a debit card on your account.

The length of time it takes to withdraw your cash depends on the payment method used. For debit cards, it will take three to four business days to process your request and there is a minimum withdrawal amount of £10. If you have a Skrill account, it will take one day to process your withdrawal. The minimum you can take out is £50 and the maximum is £50,000.

You also have the option of picking up your winnings from the cashier at one of Genting’s physical casinos. There is a minimum amount of £50, but the money can be collected right away with no processing time (excluding security checks). Genting Casino does charge fees on any of these withdrawal methods.

The main support channel for Genting Casino’s website is their Live Chat which is offered 24 hours a day, 365 days a year. Any issues you have can be addressed by support staff through the chat system. You can access it by clicking the ‘Live Help’ button at the bottom right of the site. It should be noted that the Live Chat system is not offered on the Genting Casino app. Any user of the app having technical problems should visit the site or use the email or telephone support options instead.

Email support is accessible at the address [email protected], if you use this make sure to include your full details and username so they can link your query to your account. For those who prefer to use the phone to resolve problems, you can request a callback by leaving your details and phone number and a member of support staff will contact you.

Generally, Genting Casino’s live chat and customer support are well-regard, although some users complaint that email responses can be slow at times.

The Genting Group make it clear that they take the issue of responsible gambling seriously. At the bottom of their website you will find a link outlining the measures they take to ensure an enjoyable and responsible casino experience:

• A list of tips on how to self-assess your gambling, manage your expenditure and the length of time you spend playing.
• Links to Gamble Aware and GamCare, a charity for those with gambling problems
• An outline of how to take an account time out, where you can request an enforced break from your account for between 24 hours and 6 weeks.
• A guide to requesting a self-exclusion from their site for people with a severe gambling problem. This exclusion will be in place for at least 6 months.

The Genting Casino site operates using HTTPS and SSL encryption, making the site itself highly secure and resistant to attacks by hacking.

In order to provide extra protection when making deposits, the Verified By Visa and MasterCard SecureCode systems are implemented. This applies to both debit cards, If you use a card from a bank using one of these security measures, then you are obliged to activate it when making a deposit to Genting Casino. This provides an extra layer of security for your bank account and often takes the form of a text message asking you to verify that a transaction is legitimate before processing it.

Under the Responsible Gaming section of their site, Genting casino outline their external auditing procedures to ensure the fairness of their games.

An accredited testing facility, in this case, Technical Systems Testing, inspect and certify the Random Number Generator used as the basis for deciding the outcomes of the online games. This assures that the software is operating as designed, as well as meeting industry standards and complying with the relevant legislation.

In addition to this, the total wins out of total bets percentage is monitored and audited to determine the Return To Player rate. These figures are published on Genting Casino’s site every month.

Before you sign up and start playing at Genting Casino, you have to accept their user agreement. The terms and conditions laid out in this agreement are easily found via a link at the bottom of every page on the casino website.

These terms and conditions are clearly laid out and reasonably easy to read and understand for the casual player. They state that you may only open one account and cannot share it with any other users. The complaints procedure is outlined here if you wish to raise any issues with the casino. It should also be noted that any account left unused for 12 months may be marked dormant, and if the balance is unable to be returned to the player it will be forfeited.