Golden Hearts Casino Review - Withdrawal Times, Live Chat, RTP & Reader Opinions

8.2

8.2

Sign Up Process

Rank 25 of 29

How do I sign up to Golden Hearts Casino?

Check out the simple and fast process below:

Logging into your Golden Hearts Casino account is simple. Visit the official website, and click the "Login" button at the top right corner of the homepage. Enter your registered email address and password, then click "Sign In." If you’ve forgotten your password, use the "Forgot Password" option to reset it via email and regain access to your account.

5.0

5.0

Payment Methods

Rank 28 of 29

Payment methods at Golden Hearts Casino

At Golden Hearts Games, you don't deposit real money like standard online casinos. Instead, you purchase virtual tokens, Gold coins, and Sweeps Coins, which can be used to play. Although bonuses offer free tokens, you can buy them using real money to participate in games.

The accepted methods for making coin purchases are:

• Mastercard
• Visa
• American Express
• Discover
• Apple Pay
• Google Pay

Payments at Golden Hearts include a charitable component. When you buy Gold Coins using methods like VISA, MasterCard, Apple Pay, or Google Pay, part of your purchase supports a US charity. Although you don’t use real money to play, your winnings in Sweeps Coins can be redeemed for cash prizes. This unique twist means you can support a good cause while enjoying games. Sweeps Coins can be redeemed via methods like PayPal, bank transfer, or check, allowing you to receive cash for your virtual winnings.

• PayPal
• Bank Transfers
• Check

You should know that gold coins are not redeemable. So, any gold coin winnings you achieve can only be used to play more games. Also, you have to achieve the redemption requirements before you go through the process. For example, you need a minimum of 25,000 sweeps coins to become eligible for the process. It is also important to note that, other than cash, you can redeem your sweeps coins for gift cards and vouchers.

Processing Times and Limits

All deposits at Golden Hearts Games are instant. This means that when you purchase virtual coins at Golden Hearts, regardless of the payment method you choose, the purchase will be processed instantly. This gives you time to start playing and using your virtual tokens immediately. However, this is not the same with withdrawals. Redemptions at Golden Hearts take between one to five days.

When it comes to limits, there is a minimum deposit limit of 10SWP$. This means that you cannot make any coin purchase under 10SWP$. When it comes to withdrawals, this is a grey area. Golden Hearts Games does not specify the minimum amount of sweeps coins you need for redemption. However, there is a statement on the platform that explains that players can covert each 12,500 coins to $25 cash or virtual gift cards.

A lot of players assume that 12,500 is the minimum withdrawal limit. You would have to become a member and accumulate sweeps coins to determine if this is an accurate assumption.

Cryptocurrency Options

Cryptocurrencies have taken over the online gambling scene in recent years. This is because of their safety, the level of security they offer, and the fact that they are becoming increasingly acceptable in different parts of the world.

A lot of online casinos have added cryptocurrencies to their list of payment methods. Unfortunately, Golden Hearts Games is not among the online casinos that accept cryptocurrencies.

Payout time compared to others

Rank 18 of 29

Lowest

1-3 Days

Golden Hearts Games Casino

1-2 Days

Highest

Instant

4.5

4.5

Game Selection

Rank 29 of 29

Casino Games - Slot Games

The games lobby at Golden Hearts Games casino is pretty packed. While it is not as vast as what standard casinos boast of, there is a fair range of games to keep you entertained. There are about 70 slots, blackjack, scratch cards, video poker, a bingo game, and scratch card games. Let us explore more about these games.

Golden Hearts Games casino is primarily focused on bingo games. However, there are a few other standard casino games, like sweepstakes slots. Unfortunately, there are only about 70 Golden Hearts Sweepstakes casino slots at the moment. Regardless, this is still a fair range of games. The range of slots at Golden Hearts includes some in-house titles that are created by the casino’s own software developers. This means that you will not be able to find such games elsewhere.

If you are looking for progressive jackpots, then Golden Hearts may not do it for you. At the moment, the sweepstakes casino does not offer progressive jackpots. It is worth noting that all the games at Golden Hearts Games, including the slots are sweep games.

Game Providers

Popular Slots

+ 2

Golden Hearts Table Games and Live Casino

Besides bingo and slots, Golden Hearts Games also provides a fair range of table games. There are table games like old-school blackjack, scratch cards, video poker, and regular poker. Players have the chance to play up to 5,000 SC on scratch cards for a chance to win up to 1,250,000 SC. This is quite an impressive offer. There is a similar bonus offer along with the blackjack games.

While there are not as many table games at Golden Hearts Games as you would find at a traditional online casino, there is a fair range for you to get started with. So, if you are looking for a wider range, this may not be the place for you. The table games are properly organized in the games lobby making it easy for you to find whatever you need. They are also high-quality games because the platform partners with some of the best software providers to give clients an unmatched social gaming experience.

Unfortunately, at the moment, Golden Hearts Games does not have live dealer games. While this is limiting, it is also not new to sweepstakes casinos. This is a culture with most social casinos. Regardless, there are still enough games to keep you entertained for free at Golden Hearts Games.

Golden Hearts Casino Payout rate (RTP)

RTP (Return to Player Rate) is the expected amount of returns a player is expected to make from the money they spend playing casino games. Golden Hearts boasts of games with varying RTPs, from 85% to 99%. These figures change depending on the software developer. The in-house games boast of the highest RTPs. You can find out this information from the details of the games before you start playing them, particularly the slots.

Special Features and Unique Games

Golden Hearts Games' primary focus is on bingo games. It is basically a bingo platform. Therefore, the online casino currently runs bingo games 24/7. There are three bingo halls at Golden Hearts. They are:

1. Juicy Jackpot Bingo,
2. Anytime Bingo, and
3. Old School Video Bingo.

These three games run every few minutes. They give you a chance to win up to 125,000 SC from one bingo card. Therefore, if you are a fan of bingo, this is the platform for you. You will get your fair chance to play bingo games at any time without risking any real money and with the chance of winning real prizes.

Apart from Bingo, there are scratchcards for playing at Golden Hearts Games. There are also some specialty games that have been designed by Golden Hearts Games’ in-house software developers. All these games come with unique features that make Golden Hearts Games a unique and go-to social casino.

However, you should know that you cannot access free play any of the games at Golden Hearts Games before signing up to the platform. You need to become a member so that you can play any of the games. When you become a member, you gain complete access to the games, which you get to enjoy for free.

Software Providers and Game Quality

One of the elements that make the games at Golden Hearts Games special is the fact that most of them are developed by a bespoke software development team. Golden Hearts has an in-house team of software developers that craft unique games for the platform. These games are games that you will not see on any other gaming platform.

A good example is Magic Meadow. This is a proprietary game developed by Golden Hearts Games casino. It is a 5-reel video slot that boasts of exciting gameplay and high-quality graphics. The games developed by Golden Hearts Games’s team boast impeccable quality.

Other than the in-house games, there are also a few games at Golden Hearts Games that are products of renowned software providers. This is because this online social casino has partnered with some powerhouse software providers. Some of them are:

• Microgaming
• NetGaming
• Booming Games

At the moment, the list of software developers whose games are available at Golden Hearts is not as extensive. This is because the platform only offers a few slots at this time. However, if the site increases its slots library, then more software providers may be added to the list.

Win rate compared to others

Rank 29 of 29

Lowest

94.00%

Golden Hearts Games Casino

94.00%

Highest

97.00%

7.0

7.0

License & Security

Rank 28 of 29

Fairness and Legitimacy

You do not have to worry about Golden Hearts Sweepstakes casino fraud despite the fact that Golden Hearts does not have a standard gambling license. This is a legitimate platform that is allowed to operate in almost all states in the US. Another indicator that the platform is legitimate is the fact that it boasts of hundreds of positive reviews. Furthermore, its range of games and the fact that it allows free gaming also speak well of its legitimacy.

Regarding fairness, this platform uses RNG to determine the outcomes of its games. This is a random number generator. The software providers that develop the games at Golden Hearts Games work hard towards making sure that the outcomes of each game are completely random and not interfered with. If you suspect anything otherwise, you can talk to customer support to report the issue.

Security Measures and Licensing

This social casino’s website uses 128-bit SSL data encryption. This is the latest data encryption technology. This means that all the information shared on the website is properly protected. This includes the payment information that clients share on the website.

Also, the fact that Golden Hearts Games is not a real-money casino site is a security measure. You can choose never to share your payment information on the platform by choosing to play for free without purchasing any virtual tokens.

Furthermore, the payment options supported at Golden Hearts are all very safe and secure. The platform partners with the best payment providers. Furthermore, Golden Hearts Games partners with licensed and regulated software providers for some of its games. This is also a security assurance for players.

When it comes to licensing, things are not as black and white with Golden Hearts Games. This is not a standard casino because it does not provide real-money gambling. Since there is no playing with real money, Golden Hearts is basically not a gambling platform. It is a social casino. Therefore, it is not registered or licensed by any gambling authority in the US or beyond.

Responsible Gambling Features

Responsible gambling is an important part of the operations at Golden Hearts Games. On the landing page of this social casino, there is a link to a dedicated responsible social gaming page. This page is frequently updated with recent information. The latest information on the website includes several tips for responsible gambling.

The Golden Hearts responsible social gaming page includes some important tips for gamblers, like:

• Tracking playtimes
• Picking a spending cap for any activity on the social gambling platform
• Focusing on the fun instead of the winnings

Other than the tips, this social casino also offers some resources to help players manage their gaming habits. If you are struggling with your gaming at Golden Hearts Games, you can reach out to the support team for assistance. Some of the things the support staff will help you do to manage your habits include:

1. Disabling purchases: When purchases are disabled, you will be able to continue playing with free coins but will not be able to make any coin purchases. You can disable purchases at Golden Hearts Games permanently or for a specific pre-requested period of time.
2. Temporary account closure: You can also ask the support staff to temporarily disable your access to your account. This will keep your account fully intact for the future while restricting your access to it for a specified amount of time.
3. Permanent account closure: The Golden Hearts support staff can also shut down your account permanently at your request.

Other steps that Golden Hearts Games takes to ensure the well-being of its players include:

• Protecting minor children from creating accounts or playing at Golden Hearts Games. In most states, the age limit is 18. However, in some places the limits are 19 and 21 years.
• Providing links to external support organizations for players suffering from problematic gambling habits.

2.0

2.0

Customer Service

Rank 28 of 29

Golden Hearts Casino live chat and customer support

Golden Hearts Games provides multiple ways for clients to contact its support staff for assistance. Below are some of the available customer support channels that Golden Hearts Games offers:

• Email: You can send an email to the Golden Hearts Games support team via support@goldenheartsgame.com
• FAQ page: There is an entire FAQ page with enough information to answer some of the most common questions that clients have about playing casino games at Golden Hearts Games.
• Social media: There are three social media platforms through which clients can get support from Golden Hearts. This social casino has accounts on Facebook, Instagram, and Twitter.
• Postal request addresses: You can also send letters to Golden Hearts Game, Inc., Attn: AMOE Submission, P.O.Box 20805, Worcester, MA 01602

Unfortunately, Golden Hearts Games does not have a live chat channel. There is also no phone number that clients can use to contact the support staff directly.

It is unfortunate that you cannot count on instant responses from the Golden Hearts Games support team because of the lack of a direct line of contact like live chat and phone support. The email support takes a few hours.

However, it may also take as long as a couple of days, depending on how many requests the support staff gets. When it comes to the postal support, it may take up to several days. The fastest support channel is social media, which takes a few hours.