Grosvenor Casino Review - Withdrawal Times, Live Chat, RTP & Reader Opinions
Review by
Last updated April 17, 2025
There are many reasons why Grosvenor Casino has become one of the most popular online casinos such as the site's ease of use, the range of games, top notch customer service and ease of payout. We will take a more in-depth look at these factors and more below.
A well-established brand, known for its reliability and trustworthiness
Diverse range of quality games
Great loyalty program
User-friendly and easy-to-navigate website
Multiple secure payment options
Grosvenor primarily targets the UK market
Limited bonuses
My Verdict
Grosvenor Casino is a well-established and trusted brand, offering a comprehensive gaming experience both online and in its numerous physical locations. Known for its wide selection of games, including slots, poker, and live dealer options, Grosvenor provides high-quality gaming options. With seamless integration between online and offline play, Grosvenor Casino provides unique benefits, such as the Grosvenor One loyalty program, which rewards players across both platforms. The casino also supports multiple payment methods, including PayPal.
Terrible
Better than 97% of all casinos.
Grosvenor Casinos Bonus Offers
All the hottest at one place, just for you!
Welcome Package
30£ Welcome Bonus
1st Deposit
30£
Win rate
95.60%
Payout time
1-3 Days
1st Deposit Bonus
30£ Sign up bonus
Percentage
100%
Wagering
30x b&d
Valid Time
30 Days
Screenshots from Grosvenor Casinos
Taken by Jacob Evans on Jan 30, 2025
Rank 0 of 29
Lowest
0
Grosvenor Casino
30£
Highest
90,001$
"Grosvenor Casino's bonus offers a low wagering, hassle-free boost to your gaming, with ongoing rewards that keep the excitement going both online and in their iconic UK venues."
Grosvenor Casino Bonus
Grosvenor Casino offers a straightforward and accessible bonus structure, starting with a welcome bonus for new players that typically includes a £20 bonus upon a first deposit of £20, with no high wagering requirements—just 5x the bonus amount. This low wagering threshold makes it easier for players to convert their bonus funds into real cash.
In addition to the welcome offer, Grosvenor provides regular promotions such as weekly free spins, deposit match offers, and exclusive in-venue promotions for those who also visit their physical casinos. The Grosvenor One loyalty program further enhances the bonus experience by offering points for both online and offline play, which can be redeemed for additional bonuses, free play, or other rewards, ensuring continuous value for loyal players.
Low wagering requirements
Outstanding loyalty program
Ongoing promotions
Modest bonus amounts
Limited variety of bonuses
100% up to 30£
+0 Free Spins
Min. Deposit
20£
Wagering
30x b&d
Maximum Bet
—
Valid Time
30 Days
Rank 0 of 29
How do I sign up to Grosvenor Casino?
Signing up for Grosvenor Casino is quick and straightforward, taking just a few minutes.
Visit the casino website
Visit the Grosvenor Casino website and click the Join button at the top right corner.
Enter your details
Fill in your personal details, including name, email, and date of birth.
Create log-in credentials
Create a secure username and password, then choose your preferred currency.
Accept the terms and conditions
Enter your contact information, such as address and phone number, and agree to the terms and conditions.
Verify your account
Complete the registration by verifying your account via the confirmation email sent to your inbox.
After signing up, you can make your first deposit to claim the welcome bonus and start playing right away. Be sure to explore the available games and promotions to make the most of your Grosvenor Casino experience.
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Payment methods at Grosvenor Casino
Whether a user wants to dive right in and make money or they have played a few free games to get the handle of everything and now they are ready to profit, they will then need to deposit money online into their player account. The Grosvenor Casino offers a wide variety of payment options which is very convenient. All major debit cards are accepted of course, such as Maestro, MasterCard and Visa. Other payment methods include bank wire, Delta, Laser, Ukash and Visa Electron. If a user prefers to use their online e-wallet, Neteller, Skrill are also options. Deposit limits generally range from £10 to £50,000, except:
- Delta £25 - £5000
- Skrill £5 - £5000
- Ukash £0 - £1000
Deposits are instantly processed so you can start playing within minutes of making one. All financial transactions are encrypted to ensure their safety.
Payment Methods
Crypto is not accepted
Wide variety of payment methods
Exclusive promotions
In-club payments
Does not support cryptocurrencies
Minimum withdrawal limits
Withdrawal times at Grosvenor Casino
Before making your first withdrawal, a player must provide Grosvenor with proof of their identity to be able to do so. This is simply to prevent fraud at Grosvenor and is a standard measure that is common throughout the industry. For most withdrawals methods the minimum withdrawal amount is £10, except for the following:
- Delta - £25
- Skrill - £250
- Ukash - £0
Grosvenor Casino states that withdrawals will take from two to five days to clear but they usually go through much faster than this. Particularly when using e-wallets the payment is processed quickly. Most players receive their money within a couple of days or faster whatever the method.
Lowest
2-5 Days
Grosvenor Casino
1-3 Days
Highest
Instant
Rank 0 of 29
Grosvenor Casino Games - Table and Slot Games
Grosvenor Casino offers a diverse and extensive selection of slots and table games, catering to a wide range of player preferences. The slots library features hundreds of titles, from classic fruit machines to modern video slots with exciting themes, high-quality graphics, and engaging features like free spins, bonus rounds, and progressive jackpots. Players can enjoy popular slots from leading software providers like NetEnt, Microgaming, and Playtech, ensuring a top-tier gaming experience. In addition to slots, Grosvenor Casino boasts an impressive collection of table games, including multiple variations of blackjack, roulette, baccarat, and poker.
For those seeking a more immersive experience, the live casino section offers real-time table games with professional dealers, streaming in HD for an authentic casino atmosphere. Whether you're a fan of traditional table games or looking to try something new, Grosvenor Casino provides a comprehensive and satisfying gaming experience.
Game Providers
Popular Slots
+ 6
Extensive game variety, including exclusive titles
High-Quality software providers
Immersive live casino experience
Games and features tailored towards the UK
Some games may require high internet bandwidth
Grosvenor Live Casino
Grosvenor Casino's live casino games provide a dynamic and engaging experience, allowing players to enjoy the thrill of a real casino from the comfort of their own home. The live casino offers a variety of popular table games such as blackjack, roulette, baccarat, and poker, all hosted by professional dealers who bring the action to life. High-definition streaming, coupled with interactive features like real-time chat with dealers and other players, adds to the immersive atmosphere. Grosvenor also stands out with its exclusive live dealer games, offering unique experiences that can’t be found elsewhere.
Grosvenor Casino Payout rate (RTP)
The return to player rates (RTP) are going to be massively important to all visitors and players on the site and it is great to say that the Grosvenor Casino offers a fine rate. The average rate on slots and Grosvenor free spins is around 97.15% which compares well against other online casinos. Here is a more detailed list of some of the games available:
- Table Games: 96.15 - 99.54%
- Roulette: 94.70 - 98.65%
- Video Poker: 95.40 - 99.60%
- Video Slots: 93.70 - 96.22%
- Classic Slots: 95.13 - 97.65%
- Blackjack: 99.44 - 99.89%
Grosvenor Casinos Software
Users can play through their browser but there is also the option to download the software if they prefer to, which is a quick and easy process. The downloaded version is built by Playtech and contains over 100 games including table games and others that you would expect to find in an online casino. Games on all versions of the Grosvenor Casino online come from award-winning software providers and include industry leaders such as Novomatic, OpenBet, IGT, Blueprint Gaming, Evolution Gaming and Realistic Gaming. In 2016 Bede Gaming was brought on board to produce software for the casino after successfully powering a large amount of the gaming industry across the UK.
The site is easy to navigate and very intuitive. It is slick but simply designed and has the upmarket feel of the live Grosvenor Casino experience. Many of the games also have the option of free play to give users the chance to learn them well and develop strategies for making money off them.
The popular Grosvenor Live Casino has since 2013 been powered by industry leaders Evolution Gaming - multiple winners of the Live Casino Supplier of the Year award. Mobile users are well covered as well. The iOS version offers apps for the live casino, the online casino, and poker. Android users are also provided for by an app. There is also an app available called My Casino that you can use to arrange nights out at your local physical Grosvenor Casino.
Lowest
91.00%
Grosvenor Casino
95.60%
Highest
97.14%
Rank 0 of 29
Grosvenor Casino Fairness and Legitimacy
Grosvenor Casino uses cutting-edge software that keeps their games fair by using random number generators (RNG) which is constantly tested and certified by independent third parties. Of course, it is not just their word that makes their games fair. The software that the casino uses is regulated and fully licensed. It is also eCOGRA certified which ensures that the casino is monitored constantly to ensure that games are fair for users. By using the big name providers such as Evolution Gaming, Playtech and NetEnt also ensure fairness, as these well-regarded companies have built up solid, trustworthy reputations over years of meeting with the highest standards of fairness.
Licensed and regulated by the UK Gambling Commission
Independent audits
Part of the Rank Group with strong reputation for fairness and reliability
Limited license coverage
Slow dispute resolution process
Grosvenor Casino security
Privacy and security is a top priority at Grosvenor Casino and they use cutting-edge encryption technology to make sure that the online casino is one of the safest you can play on. Grosvenor Casino’s decades of experience have helped them build robust security systems to protect user’s details and they have built up an excellent reputation during this time. Some of the featured security systems include 128 Bit SSL Encryption, 3D Secure Passwords and the payment security is handled by Verisign technology which is one of the most well-regarded companies in online security.
Grosvenor Casino Responsible Gambling Record
As required by Newcastle Grosvenor Casino, and Rank as a whole, strongly endorse and promote responsible gambling, and take it extremely seriously. Their emphasis is on people having fun on the sites with the games they provide. They recognise however that not all people keep it to fun levels and can’t help but exceed certain limits with their gambling. To help with this, Grosvenor Casino offers information on responsible gambling, such as how to spot and prevent potential problems and how to find help if a player needs it. Players are able to set limits if they feel this will help and customer service agents are trained to help. In regards to responsible gambling, The Playing Safe ACE panel has accredited Grosvenor Casinos with achieving the highest standards possible. They offer responsible safeguards such as adjustable deposit limits, activity limitations, self-exclusion, protection of underage minors and access to problem gambling organisations.
Rank 0 of 29
Grosvenor Casino live chat and customer support
Grosvenor Casino offers Customer Support every day of the year (including holidays) from 08.00 – 23.59. They are available for support via phone, email, post if you need it, and by live chat. You can always contact support if you have any trouble depositing or withdrawing, or any other issues. Live chat is often the fastest way of communicating with the Casino if you have something that is urgent. As Grosvenor Casinos have been in business for so long they are extremely experienced in offering fantastic customer support and this part of the business is one area that consistently ranks highly in user feedback and reviews. Customer support agents are all well trained, friendly and more than competent when it comes to dealing with any query.
UK toll-free phone support
Real-time game assistance
In-depth FAQ section
Limited phone support hours
Customer support is only available in English
How Grosvenor Casinos Performs Against the Competition
See how Grosvenor Casinos performs in various key metrics against all casinos we have reviewed!
Lowest
0
Grosvenor Casino
30£
Highest
90,001$
Lowest
2-5 Days
Grosvenor Casino
1-3 Days
Highest
Instant
Rank 0 of 29
Grosvenor Casino Apps and Mobile Version
Grosvenor Casino offers a fully optimized mobile site and a dedicated mobile app for both iOS and Android devices, providing players with a seamless gaming experience on the go. The mobile site is accessible through any web browser and retains the functionality and features of the desktop version, including access to a wide range of games, secure payment options, and customer support services. The interface is designed to be user-friendly, with easy navigation and responsive controls that adapt well to smaller screens.
For an even more convenient experience, players can download the Grosvenor Casino mobile app from the Apple App Store or Google Play Store. The app offers faster access to games, personalized notifications about promotions and bonuses, and the ability to manage your account with ease. The app also integrates with Grosvenor’s physical casinos, allowing for features like in-club payments and exclusive in-app promotions. Whether using the mobile site or the app, players can enjoy a smooth, high-quality gaming experience wherever they are.
Usability of the Grosvenor Online Casino
Grosvenor Online Casino is designed with user experience in mind, offering a clean, intuitive interface that makes navigation straightforward for both new and experienced players. The site features a well-organized layout, with games categorized into slots, table games, live casino, and poker, allowing users to quickly find their preferred games. The search function is robust, enabling players to filter games by type, provider, or popularity, which enhances the ease of locating specific titles. Account management is also user-friendly, with straightforward processes for deposits, withdrawals, and accessing bonuses or promotions. The site’s responsive design ensures that it performs well across various devices, from desktop computers to tablets and smartphones.
Additionally, Grosvenor integrates seamlessly with its physical casinos, allowing for in-club account management and promotions, further enhancing usability for those who frequent their brick-and-mortar locations. Overall, Grosvenor Casino provides a smooth and efficient online gaming experience that prioritizes accessibility and convenience.
Grosvenor Casinos FAQs
What is the contact number for Grosvenor Casino?
Grosvenor Casino online can easily be contacted on 0800 083 1990 which is a free call within the UK. Your call will be answered quickly and you will be able to speak with someone willing to help you with anything 7 days a week from 08.00 – 23.59.
How do I close my account at Grosvenor?
To close your account at Grosvenor Casino, you need to contact their customer support through live chat, email, or phone and request account closure. Be prepared to provide your account details, such as your username and registered email, and you may need to verify your identity for security reasons. Once your request is processed, you'll receive a confirmation email that your account has been closed. If you’re closing your account due to gambling concerns, consider using Grosvenor's self-exclusion option, which allows you to block access to your account for a set period.
Is Grosvenor a rip-off/fraud?
Grosvenor Casino is part of a large well-known brand that has been in business for decades. During that time they have built up a solid reputation for security, trust and fair play. All of the games are provided by software development companies that have some of the best reputations in the industry. The games are also audited by independent third parties to ensure fairness and accuracy.
Both the Casino and the software providers are fully regulated and accredited to comply with all laws and regulations. Grosvenor Casino also offers trusted customer support to help with any queries and are quick to deal with any issues that may arise. Grosvenor Casino is not a scam and has an excellent rating online - a quick search will show that they certainly don’t engage in any rip off or fraudulent activities.
Do you have to download software to play at Grosvenor Casino?
You do not have to download any software to play at Grosvenor Casino. It works perfectly fine in your browser without the need for additional software on your computer. However, there is an option to download software if that is how you would prefer to play. Grosvenor Casino works equally well on Mac and PC.
Can I pay by mobile at Grosvenor?
As of the latest information, Grosvenor Casino does not offer a direct pay by mobile option, such as mobile billing or SMS payments, which allow you to charge deposits to your mobile phone bill. However, you can still make deposits using mobile-friendly payment methods like PayPal, Skrill, or credit/debit cards through the mobile site or the Grosvenor Casino app. These methods are optimized for mobile use, ensuring a smooth and secure transaction process while playing on your mobile device.
Does Grosvenor accept PayPal or Cryptocurrency?
Grosvenor Casino accepts PayPal as one of its payment methods, providing a convenient and secure option for deposits and withdrawals. PayPal is widely used and trusted, making it a popular choice for many players at Grosvenor Casino. However, Grosvenor Casino does not currently accept cryptocurrency as a payment method. Players looking to use Bitcoin or other digital currencies will need to choose an alternative payment option available on the platform, such as credit/debit cards, Skrill, or bank transfers.
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