Grosvenor Casinos Review Withdrawal Times, Live Chat, RTP and Reader Opinions

The return to player rates (RTP) are going to be massively important to all visitors and players on the site and it is great to say that the Grosvenor Casino offers a fine rate. The average rate on slots and Grosvenor free spins is around 97.15% which compares well against other online casinos. Here is a more detailed list of some of the games available:

• Table Games: 96.15 – 99.54%
• Roulette: 94.70 – 98.65%
• Video Poker: 95.40 – 99.60%
• Video Slots: 93.70 – 96.22%
• Classic Slots: 95.13 – 97.65%
• Blackjack: 99.44 – 99.89%

All forms of gaming offer great rates with blackjack, table games, and Grosvenor Casino Roulette in particular.

Users can play through their browser but there is also the option to download the software if they prefer to, which is a quick and easy process. The downloaded version is built by Playtech and contains over 100 games including table games and others that you would expect to find in an online casino. Games on all versions of the Grosvenor Casino online come from award-winning software providers and include industry leaders such as Novomatic, OpenBet, IGT, Blueprint Gaming, Evolution Gaming and Realistic Gaming. In 2016 Bede Gaming was brought on board to produce software for the casino after successfully powering a large amount of the gaming industry across the UK.

The site is easy to navigate and very intuitive. It is slickly but simply designed and has the upmarket feel of the live Grosvenor Casino experience. Many of the games also have the option of free play to give users the chance to learn them well and develop strategies for making money off them.

The popular Grosvenor Live Casino has since 2013 been powered by industry leaders Evolution Gaming – multiple winners of the Live Casino Supplier of the Year award. Mobile users are well covered as well. The iOS version offers apps for the live casino, the online casino, and poker. Android users are also provided for by an app. There is also an app available called My Casino that you can use to arrange nights out at your local physical Grosvenor Casino.

Whether a user wants to dive right in and make money or they have played a few free games to get the handle of everything and now they are ready to profit, they will then need to deposit money online into their player account. The Grosvenor Casino offers a wide variety of payment options which is very convenient. All major debit cards are accepted of course, such as Maestro, MasterCard and Visa. Other payment methods include bank wire, Delta, Laser, Ukash and Visa Electron. If a user prefers to use their online e-wallet, Neteller, PayPal, Skrill are also options. Deposit limits generally range from £10 to £50,000, except:

• Delta £25 – £5000
• Skrill £5 – £5000
• Ukash £0 – £1000
• PayPal £5 – £50000

Deposits are instantly processed so you can start playing within minutes of making one. All financial transactions are encrypted to ensure their safety.

Before making your first withdrawal, a player must provide Grosvenor with proof of their identity to be able to do so. This is simply to prevent fraud at Grosvenor and is a standard measure that is common throughout the industry. For most withdrawals methods the minimum withdrawal amount is £10, except for the following:

• Delta – £25
• Skrill – £250
• Ukash – £0

Grosvenor Casino states that withdrawals will take from two to five days to clear but they usually go through much faster than this. Particularly when using e-wallets the payment is processed quickly. Most players receive their money within a couple of days or faster whatever the method.

Grosvenor Casino offers Customer Support every day of the year (including holidays) from 08.00 – 23.59. They are available for support via phone, email, post if you need it, and by live chat. You can always contact support if you have any trouble depositing with PayPal.

Live chat is often the fastest way of communicating with the Casino if you have something that is urgent. As Grosvenor Casinos have been in business for so long they are extremely experienced in offering fantastic customer support and this part of the business is one area that consistently ranks highly in user feedback and reviews.

Customer support agents are all well trained, friendly and more than competent when it comes to dealing with any query.

Grosvenor Casino, and Rank as a whole, strongly endorse and promote responsible gambling, and take it extremely seriously. Their emphasis is on people having fun on the sites with the games they provide.

They recognise however that not all people keep it to fun levels and can’t help but exceed certain limits with their gambling. To help with this, Grosvenor Casino offers information on responsible gambling, such as how to spot and prevent potential problems and how to find help if a player needs it.

Players are able to set limits if they feel this will help and customer service agents are trained to help. In regards to responsible gambling, The Playing Safe ACE panel has accredited Grosvenor Casinos with achieving the highest standards possible. They offer responsible safeguards such as adjustable deposit limits, activity limitations, self-exclusion, protection of underage minors and access to problem gambling organisations.

Privacy and security is a top priority at Grosvenor Casino and they use cutting-edge encryption technology to make sure that the online casino is one of the safest you can play on. Grosvenor Casino’s decades of experience have helped them build robust security systems to protect user’s details and they have built up an excellent reputation during this time. Some of the featured security systems include 128 Bit SSL Encryption, 3D Secure Passwords and the payment security is handled by Verisign technology which is one of the most well-regarded companies in online security.

Grosvenor Casino uses cutting-edge software that keeps their games fair by using random number generators (RNG) which is constantly tested and certified by independent third parties. Of course, it is not just their word that makes their games fair.

The software that the casino uses is regulated and fully licensed. It is also eCOGRA certified which ensures that the casino is monitored constantly to ensure that games are fair for users. By using the big name providers such as Evolution Gaming, Playtech and NetEnt also ensure fairness, as these well-regarded companies have built up solid, trustworthy reputations over years of meeting with the highest standards of fairness.

Terms and conditions are easily available on the site and are updated from time to time. They are monitored by independent third parties who also discuss them on forums to offer explanations and transparency.

The terms are comprehensive and are worth having a look through when using the site for the first time to make sure you are complying with everything and to ensure that you are aware of the Casinos rules and regulations.

They layout clearly such things as privacy rights and any terms for bonuses, including any Grosvenor casino welcome bonus that is offered.