Heavy Chips Casino Review - Withdrawal Times, Live Chat, RTP & Reader Opinions
Review by
Last updated April 15, 2025
Heavy Chips Casino offers a diverse gaming experience with slots, roulette, and live games. Licensed by the Malta Gaming Authority, it provides multiple payment options and good customer support. However, its safety index is low due to player complaints and related issues. This review will delve into its pros and cons for potential players.
Offers diverse game selection
Multiple payment options available
Good customer support provided
Attractive bonuses offered regularly
Responsible gambling tools included
Low safety index reported
No fun mode available initially
My Verdict
Heavy Chips Casino offers a diverse game selection with over 800 titles, including slots and live games. Its mobile site is responsive and user-friendly. However, it faces issues with limited customer support hours and high wagering requirements on bonuses. Withdrawals can also be slow, affecting the overall experience.
Outstanding!
Better than 97% of all casinos.
Heavy Chips Bonus Offers
All the hottest at one place, just for you!
Welcome Package
-
1st Deposit
Win rate
95.60%
Payout time
—
Screenshots from Heavy Chips
Taken by Jacob Evans on Feb 5, 2025
Rank 0 of 30
Lowest
0
Heavy Chips
0
Highest
90,001$
"I like that Heavy Chips Casino previously offered no-deposit free spins, providing players with a risk-free introduction to their games."
Heavy Chips Casino Bonus
Heavy Chips Casino offers a variety of bonuses, although it is no longer operational. New players could previously enjoy a 20 Free Spins No Deposit Bonus using the code "HCBM20NEW" on the "Quartz" game with no wagering requirements, but cashouts were limited to €/$30. The casino also provided a welcome bonus where the first deposit was matched 100% up to €300, with a wagering requirement of 40x.
Additionally, there were occasional free spins and other promotions available. However, due to its closure and low safety index, these bonuses are no longer accessible or recommended.
Offers attractive welcome bonuses initially
Includes no deposit free spins options
Provides regular promotional updates
High wagering requirements apply often
Limited cashout on free spins
100% up to 0
Min. Deposit
—
Wagering
Maximum Turnover Bet
—
Valid Time
—
Rank 0 of 30
How Do I Sign Up to Heavy Chips?
Heavy Chips Casino is closed, but previously offered a simple registration process. It was licensed by the Malta Gaming Authority.
Enter your email address and select a password.
Provide your country code and phone number.
Set up deposit limits if desired.
Complete additional details like date of birth and username.
Agree to terms and confirm age.
After signing up, you would have accessed various games and bonuses, though the casino is now closed.
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Payment Methods at Heavy Chips Casino
Heavy Chips Casino, although now closed, previously offered a diverse range of payment methods to cater to different player preferences. These included major credit and debit cards like VISA and MasterCard, e-wallets such as Skrill and Jeton, vouchers like Neosurf, and cryptocurrencies including Bitcoin and Ethereum. The casino supported multiple currencies for both fiat and crypto transactions. Deposits were processed instantly with no fees applied. However, withdrawals could incur fees depending on the method used, with processing times ranging from 3 to 5 days after a pending period of up to three days. Players were required to use the same withdrawal method as their deposit whenever possible.
Payment Methods
Crypto is not accepted
Offers instant deposit processing
Supports multiple currencies and cryptocurrencies
No fees on deposits
Withdrawal limits are very low
Some cashouts incur fees
Withdrawal Times at Heavy Chips Casino
Heavy Chips Casino, although now closed, previously had varied withdrawal times depending on the payment method. E-wallets like Skrill and Neteller typically processed withdrawals within 0-1 hour, while bank transfers took between 3 to 10 days. However, some players reported significantly longer delays, with one case taking over seven months. The casino often applied a pending period before processing withdrawals. Additionally, a 5% charge was levied on certain withdrawals3. Players were required to verify their accounts before making withdrawals to avoid further delays. Despite its closure and past issues with slow payouts and high fees, the casino's diverse payment options were once a notable feature.
Lowest
2-5 Days
Heavy Chips
—
Highest
Instant
Rank 0 of 30
Casino Games - Table and Slot Games
Heavy Chips Casino, although now closed, previously offered a diverse selection of games from renowned providers like NetEnt and Pragmatic Play. The slots collection included popular titles such as Reel Rush and Dazzle Me. Table games featured classics like Roulette, Blackjack, and Baccarat. Players could also enjoy Video Poker variants and live dealer games powered by Evolution Gaming. Additionally, the casino provided other options such as Scratch Cards, Keno, and Bingo for those seeking variety beyond traditional slots and table games. With 55 game providers contributing to its library, Heavy Chips Casino had something for every type of player before its closure in 2024.
Game Providers
Popular Slots
+ 1
Offers a wide variety of slots
Includes live dealer table games
Progressive jackpots available
Limited game demos available initially
High wagering on bonus games
Heavy Chips Live Casino
Heavy Chips Casino previously offered a live casino section, featuring games from top providers like Evolution Gaming and Ezugi. Players could enjoy live versions of Blackjack, Roulette, Baccarat, and other table games. The live section included titles such as Blackjack VIP and Speed Baccarat. However, since the casino is now closed, these services are no longer available. The variety of live games was a notable feature before its closure in July 2024.
Heavy Chips Casino Payout Rate (RTP)
Heavy Chips Casino, although now closed, previously offered a wide range of games with varying RTPs. Slots typically had RTPs around 95% to 97%, with some titles offering higher returns. For instance, popular slots like "Secrets of Atlantis" have an RTP of about 97%. Table games and live dealer options generally had higher RTPs, often above 98%, depending on the specific game variant. However, exact figures for each game were not consistently detailed by the casino itself before its closure in July 2024.
Heavy Chips Casino Software
Heavy Chips Casino, although now closed, previously offered games from a wide array of top software providers. These included notable names like NetEnt, iSoftBet, Endorphina, Pragmatic Play, and Evolution Gaming for live dealer games. Other providers such as Booming Games, MrSlotty, Habanero, Oryx Gaming, and Microgaming also contributed to its diverse game library. Additionally, the casino featured titles from Quickspin and Yggdrasil Gaming among others. The variety of software providers allowed Heavy Chips to offer over 800 popular casino games before its closure in 2024. This extensive selection catered to a broad range of player preferences across slots and table games.
Lowest
91.00%
Heavy Chips
95.60%
Highest
97.14%
Rank 0 of 30
Fairness and Legitimacy
Heavy Chips Casino, although now closed, held a license from the Malta Gaming Authority and was also associated with a Curacao license in some reports. Despite these licenses indicating legitimacy, the casino faced criticism for its low Safety Index of 4.0 due to player complaints and fairness concerns. While not considered a scam outright, issues with delayed withdrawals and high fees on certain transactions raised red flags. The casino's Terms and Conditions were generally deemed fair but included some questionable clauses. Overall, while licensed to operate legally, Heavy Chips Casino struggled with maintaining trust among players due to operational issues before its closure.
Licensed by Malta Gaming Authority
Uses high-level SSL encryption
Partners with reputable providers
Low safety index reported
Questionable withdrawal practices exist
Heavy Chips Casino Security
Heavy Chips Casino, although now closed, employed robust security protocols to protect player data. The casino used 256-bit SSL encryption to secure personal and financial transactions. This encryption ensured that sensitive information was safeguarded from unauthorized access. Additionally, Heavy Chips was licensed by the Malta Gaming Authority and certified by iTech Labs, which further validated its commitment to security standards. However, despite these measures, the casino faced issues with player trust due to a low Safety Index and reported complaints regarding fairness and withdrawal practices. Overall, while it had strong technical security measures in place, operational issues impacted its reputation.
Heavy Chips Casino Responsible Gambling Record
Heavy Chips Casino, although now closed, had a robust responsible gambling policy in place. The casino offered tools such as deposit limits, loss limits, and wager limits to help players manage their spending. Additionally, features like reality checks and cool-off periods allowed players to take breaks from gaming. Permanent self-exclusion options were also available for those needing more significant interventions. As part of its commitment to responsible gaming, Heavy Chips was associated with the Responsible Gaming foundation and provided resources to prevent compulsive play. These measures aimed to ensure a safe and sustainable gaming environment for all users before its closure in July 2024.
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Heavy Chips Casino Live Chat and Customer Support
Heavy Chips Casino, although now closed, offered robust customer support options to its players. The casino provided a 24/7 live chat service that was easily accessible from the website, allowing players to quickly resolve any issues or queries they had. Additionally, support was available via email at support@heavychips.com. Reviews indicate that the customer support team was generally responsive and helpful in addressing player concerns such as registration issues or withdrawal problems. However, some players reported difficulties in getting timely assistance with more complex complaints related to payouts and bonuses before the casino's closure in July 2024.
Offers live chat support option
Available via email as well
Responsive to player queries
Limited hours for live chat
Slow response to complex issues
How Heavy Chips Performs Against the Competition
See how Heavy Chips performs in various key metrics against all casinos we have reviewed!
Lowest
0
Heavy Chips
0
Highest
90,001$
Lowest
2-5 Days
Heavy Chips
—
Highest
Instant
Rank 0 of 30
Heavy Chips Casino Apps and Mobile Version
Heavy Chips Casino did not offer dedicated mobile apps for Android or iOS devices. Instead, it provided a fully optimized mobile web version accessible via browsers on smartphones and tablets. The mobile site featured a user-friendly interface, smooth navigation, and access to the full range of games, including slots, table games, and live dealer options. Players praised the mobile version for its seamless performance and responsive design, ensuring a quality gaming experience without needing a separate app. Additionally, the mobile platform maintained the same security standards as the desktop version, including SSL encryption for safe transactions. However, the lack of native apps may have been a drawback for players who prefer app-based gaming convenience.
Usability of the Heavy Chips Online Casino
Heavy Chips Casino, although now closed, had a solid user interface that was generally well-received by players. The UI/UX design was considered strong and easy to navigate, allowing users to find games and manage their accounts efficiently. However, some issues with deposits were noted. The casino's mobile version also performed well on modern devices without needing a dedicated app. Despite these positives, the overall experience was marred by operational issues such as delayed withdrawals and high fees on certain transactions. Overall, while the usability of the site was commendable in terms of design and navigation, it faced challenges related to customer support availability and financial transactions.
Heavy Chips Casino FAQ
What is the contact number for Heavy Chips?
Heavy Chips casino does not provide players with a contact number at the moment. However, there are a few ways to reach out to support if you have any queries. For example, you can send a text through the chatbot, as it is a Telegram-based casino. This is their version of live chat, and you can always get a reply within minutes. Alternatively, engage in the Telegram communities. Support agents also participate in these to ensure players get access to facts and necessary information whenever they need it. Another way to reach out to support is to send an email to support@Heavy Chips. This is often advisable if you have a sensitive matter that you cannot discuss in a community setting. An agent should be able to reach out to you within a few hours or days.
How do I log in to Heavy Chips?
Assuming you have already logged into Heavy Chips on your device and played, the process of returning is very easy. Just launch Telegram on your device and choose the Playgram bot. If you have too many chats, it might be easier to search instead. Once you click on the bot, you will be taken directly to the account. No need to log in again.
Is Heavy Chips a rip-off/fraud?
According to most reviews, I have read online, most players seem to really love the platform. It doesn't appear to be a rip-off or engaging in any fraudulent activities. Most players cite attractive bonuses as the best thing available in the casino. Others love how easy it is to sign in and start playing. The only negative reviews I found of the casino involved the technical glitches and bugs that some users experienced when the site launched for the first time. However, things have since improved and no one seems to be complaining about them. Additionally, I saw a comment from another player complaining that it takes a lot of time to get accustomed to playing games through Telegram. The platform is optimised for mobile devices, which also poses a challenge for those who enjoy a more traditional PC gameplay. Regardless, the casino seems legit and I couldn't find an issue with it.
Do you have to download software to play at Heavy Chips?
No. Although it is recommended to download Telegram, it is not necessary to do so before you can start playing. You can use the web version of the messaging app and save space on your mobile device. However, using the telegram app allows better performance, better security and full access to the casino's functionality.
Can I pay by mobile at Heavy Chips?
Playgram Casino is primarily a crypto casino. For that reason, you cannot use pay-by-mobile directly, like you would with other traditional casinos. If you have cryptocurrencies, you can deposit them directly into your Heavy Chips account. However, for cash, you can use integrated systems – provided by the platform – to buy crypto directly.
Does Heavy Chips accept PayPal or cryptocurrency?
Heavy Chips accepts cryptocurrencies as the preferred payment method. However, if you have fiat currencies in your PayPal account, you can use it to purchase crypto directly on the platform.
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