Are There Any Negative Customer Reviews?
There have been a few rather negative HeySpin Casino reviews from regular casino users on the platform, some of whom have been on the site since it began its operations. However, the number of negative reviews is not as high as the number of people who are contented with what the platform offers.
One of the things that customers have complained about is that deposits take too long before they are processed on the site. However, this is only evident with some methods such as the cards. On the other hand, withdrawals take quite long with the shortest period being two days. Most customers wish that this period could be shorter. When you do a casino comparison with other reputable sites, you find that its transactions take rather long.
Other customers have not been happy with the length of time it takes to verify new accounts for users to make their first withdrawal of HeySpin Casino bonuses. It may take any time between two to four days. Given that most customers verify their accounts when they want to withdraw, taking long in verifying accounts is inconveniencing for most players.
Some customers have also complained about the lack of phone support. You can only reach the customer service via live chat or email. When the live chat has a long queue, players have to wait even when the matters they need help with are urgent. Besides, some customers are better at expressing their issues by talking rather than communicating via live chat. Therefore, the casino should consider having a phone customer service.