Are There Any Negative Customer Reviews?
Interestingly, there are more positive reviews on Immerion Casino than negative ones. Many players appreciate Immrian Casino for being true to its bonuses, faster payouts, and safe gaming platform.
Others are recommending the casino for their fair gaming and a diverse game collection. Some reviews are further praising the casino for having a good customer support that is always on standby to help customers in all kinds of disputes.
The few negative reviews are centered around a claim that the casino had initially promised a not so thorough KYC policy. However, players who believed in the less stringent KYC policy, are now claiming that Immerion Casino has confiscated their winnings and is further asking for identity verification.
They claim the casino won't pay them their funds until they go through the KYC policy.
Every casino has a Know Your Customer policy as part of its fight to avoid money laundering through its site. This policy states that every customer should be able to provide their identity documents at any point when requested by the casino.
The documents may include a copy of an identification card, a driver's license or a proof of address. An online casino must be able to prove beyond reasonable doubt that the customer is who they claim to be.
In the Immerion Casino negative review on its KYC policy, the casino came out to defend this policy as stated in the terms and conditions. The casino further stated the exact term of service that gave the casino the right to verify its customers' identity, before allowing any withdrawals.
