Jackpot City Casino Review — Withdrawal Times, Live Chat, RTP, and Reader Opinions
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Reviewed By Joshua Rawlings September 12, 2025
Jackpot City is one of the oldest online casinos in the iGaming sector. Established in 2003, the platform boasts of over two decades of experience. The platform offers more than 700 casino games, numerous payment alternatives, 24/7 customer support, and a host of generous bonuses. This Jackpot City casino review will discuss key elements of the online casino.
Over 700 casino games
Mobile-friendly website
Approved by eCOGRA
24/7 customer support and live chat
A wide variety of payments incl. crypto
Restricted in some countries
Withdrawal fees exist
Jackpot City is a licensed online casino offering hundreds of games. The platform also offers tournaments and some of the best promotions. With over 20-years of experience, Jackpot City has stood the taste of time and gained thousands of users. The platform also offers several responsible gaming options and payment models.
I was impressed by the simplicity of the website and its user-friendliness. The website also supports many languages and different devices, including mobile and desktop. However, I did encounter some buggy pages on the website. I also did not appreciate the withdrawal fees.
Great
Better than 97% of all casinos.
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All the hottest at one place, just for you!
Welcome Package
1,600$ Welcome Offer
1st Deposit
400$
Win rate
97.29%
Payout time
3-6 Hours
1st Deposit
100% up to 400$
Percentage
100%
Wagering
35x
Valid Time
—
2nd Deposit
100% up to 400$
Percentage
100%
Wagering
35x
Valid Time
—
3rd Deposit
100% up to 400$
Percentage
100%
Wagering
35x
Valid Time
—
4th Deposit
100% up to 400$
Percentage
100%
Wagering
35x
Valid Time
—
Taken by Joshua Rawlings on Sep 2, 2025
Rank 0 of 36
Lowest
600€
JackpotCity
1,600$
Highest
900KGC
Opinion of Joshua Rawlings
"Jackpot City offers an extensive range of bonuses, with the standout being its notably generous welcome offer."
Jackpot City Casino Bonus
The Jackpot City welcome bonus is the first type of bonus that players on the platform get to enjoy. The welcome offer is dependent on the first deposit a player makes on the platform. The Jackpot City welcome bonus is a four part promotion offering a 100% match bonus with a cap of $400 for the first four deposits on the platform. It has a 50X wagering requirement and the deposits have to be made within the first week of creating a Jackpot City account.
Aside from the welcome bonus, players can also unlock a series of bonuses by being regular clients. For instance, there is a Jackpot City 150 free spins offer for ongoing clients.
There is also a loyalty program on the platform. When clients register, they receive 2,500 points. The more a client wagers, the more points they receive. A $1 wager is worth 1 point. The loyalty points can be redeemed for bonus credits on the platform. Players can access other Jackpot City bonuses by tapping on the promotions tab on the right-hand corner of the website.
Great loyalty program
Generous welcome package
Transparent terms and conditions
Wagering requirements for the welcome bonus
No VIP program
400% in 4 deposits up to $1,600
Min. Deposit
20$
Wagering
35x
Rank 0 of 36
How to sign up at Jackpot City Casino?
Jackpot City requires players to be 18+ and reside in licensed jurisdictions. The platform offers a smooth, streamlined sign-up process for new users.
Visit Jackpot City
Go to the website on your phone or computer
Click on sign up
Select the sign-up button at the top right-hand corner of the website. On the first website, select region and click next.
Fill in all the registration info
Fill the registration form with personal and financial details. But be careful!
Read and accept T&Cs
Read through the T&Cs and then check the required box for accepting the conditions.
Complete your process
Finish the steps above, and the platform will register a new account.
After registering an account, players can start making deposits and playing within less than five minutes. While the platform allows clients to register accounts and start playing immediately, identity verification is mandatory before fund withdrawals. To avoid delays during withdrawals, clients can go to the “My Account” section and choose the account verification option to go through the KYC process.
Rank 0 of 36
Payment Methods at JackpotCity Casino
Jackpot City casino offers a wide range of payment methods. For deposits, clients can use a wide range of methods including PayPal, Bank Transfer, Maestro, Mastercard, VISA, Neteller, and Skrill. All deposits at Jackpot City are instant, regardless of the payment method a client selects.
When it comes to withdrawals, the available methods include PayPal, Bank Transfer, Maestro, MasterCard, Visa, Neteller, and Skrill. While there are no fees for deposits, the payment providers do charge some withdrawal fees. Each of the payment models are secure and reliable.
Clients can also make payments with cryptocurrencies like Bitcoin and Ethereum. This makes Jackpot City safe and secure casino for deposits and withdrawals.
Payment Methods
Crypto is not accepted
Dozens of payment methods
Instant deposits
Safe payment methods
Withdrawal fees
Different deposit and withdrawal limits
Withdrawal Times at Jackpot City Casino
Withdrawal times at Jackpot City range depending on the payment methods. Clients that prefer faster withdrawals can choose cryptocurrency methods like Bitcoin and Ethereum which guarantee withdrawals within less than 24 hours. PayPal and Bank Transfer withdrawals take between 1 to 3 days. Maestro, MasterCard, and VISA withdrawals take up to 48 hours, while withdrawals with Neteller and Skrill may take as long as 5 days.
Lowest
24 Hours
JackpotCity
3-6 Hours
Highest
3-6 Hours
Rank 0 of 36
Casino Games at Jackpot City
Jackpot City casino offers over 500 slots which range from jackpot slots, to progressive jackpots, 3D, and classic titles. The slots come in several themes, designs, and mechanics, providing players with diversity. The games are offered by some of the most trusted software providers in the market, like Red Tiger and Pragmatic Play.
Besides slots, Jackpot City also offers some table games like blackjack and Roulette. These games come in several variants. For instance, Roulette variants include American, European, and Virtual roulette. They are easy to play and fun. There are 16 variants of blackjack and 24 varieties of roulette in Jackpot City casino.
Top Slots
While all the games at Jackpot City offer incredible quality, some titles are more popular with players than others. Most Jackpot City casino players go for jackpot slots because of the potential for winning incredible prizes.
Some of the most popular slots at Jackpot City casino are Mega Moolah, Wheel of Wishes, and Avalon II. There is a section on the platform featuring “top online slots,” which includes a list of the most popular progressive jackpot slots on the platform.
Game Providers
Popular Slots
Several options for players
Great game designs
Mobile-friendly games
Small range of table games
Less slots than what most online offers
Jackpot City Live Casino
Aside from the slots and casino table games games, Jackpot City also boasts of a nice catalog of live dealer games. The live casino at Jackpot City features games like live blackjack. The online casino uses HD video streaming to provide a high-quality live gaming experience. The games boast of sharp and bright 3D animations and clean sounds.
The platform also allows players to communicate with experienced and welcoming live dealers. There are tools for communication like live chat that make this possible. Evolution Gaming, a prominent software provider in the iGaming market provides the Jackpot City live casino games.
Jackpot City Casino Payout Rate (RTP)
The RTP for the Jackpot City casino games ranges depending on the software provider and the type of games. Upon reviewing all Jackpot City games, I discovered that NetEnt games have the highest RTPs, going up to 98%. Other providers offer games with RTPs ranging from 92% to 97%.
While Jackpot City casino does not indicate the average RTP for the games on the platform, it indicates the value for each game. So, players can check the game RTPs before choosing the title to play.
Jackpot City Casino Software
Jackpot City casino offers some of the best online casino games in the market, in terms of design and quality. This is thanks to the platform’s partnership with prominent software providers. Some of the software studios that collaborate with Jackpot City are NetEnt, Microgaming, Pragmatic Play, and Red Tiger.
The Jackpot City live casino is powered by Evolution Gaming. This is one of the most respected software studios specializing in live dealer games. The platform allows players to filter their search for games based on the software provider.
Lowest
94.50%
JackpotCity
97.29%
Highest
95.85%
Rank 0 of 36
Fairness and Legitimacy
Jackpot City casino is licensed by both the Kahnawake Gaming Commission and the Malta Gaming Authority. These are two of the most reputable licensing bodies in the iGaming sector. Furthermore, the platform is eCogra certified. This is more than enough proof that the platform is legitimate. However, there are other proofs like the fact that the platform has lasted for more than 20 decades in such a competitive sector.
Provably fair games
Licensed by two respected authorities
Two decades of good reputation
Restricted in some jurisdictions
Few provably fair games
When it comes to fairness, Jackpot City is mandated by its regulatory bodies to offer a fair gaming experience. The platform goes through frequent auditing of its games to make sure that they are all fair. Everyone can play games, which are RNG-tested. Also, the platform has some provably fair games.
Jackpot City Casino Security
This online casino applies industry-recognized SSL encryption for the security of the data shared by clients, especially financial information. Jackpot City casino also has an eCOGRA certification, which is a guarantee that the security on the platform is top-notch.
Jackpot City also has a good track record when it comes to historical data breaches and cybersecurity incidents. The online casino takes the duty of protecting customer data very seriously.
Jackpot City Casino Responsible Gambling Policies
Jackpot City does promote healthy gambling practices. Unfortunately, the platform does not offer several responsible gambling tools. Tools like wager and lost limits, time-out, and withdrawal locks do not exist.
Existing responsible gaming tools at Jackpot City casino include a deposit limit, time/session limit, and self-assessment testing tool. There is also a page on the Jackpot City website with details about responsible gambling and links to resources for clients experiencing bad gambling habits.
Rank 0 of 36
Customer Support at Jackpot City Casino
Comparing to other online casinos, Jackpot City casino offers multiple support avenues. The most effective one is the live chat avenue. I tried out the live chat and it took less than two minutes to get a response. The live chat runs smoothly and quickly and the agents can handle a variety of issues. Clients can also call to get assistance. However, this service is only available for clients in Canada.
Jackpot City casino also offers email support. The agents respond to emails within 48 hours, which is great for non-urgent situations. The customer care representatives at Jackpot City are available 24/7 in multiple languages.
Multiple customer support avenues
Fast responses for live chats
Well-trained customer representatives
Long response times for email
Phone support is not available worldwide
How JackpotCity Casino performs against the competition
See how JackpotCity performs in various key metrics against all casinos we have reviewed!
Lowest
600€
JackpotCity
1,600$
Highest
900KGC
Rank 0 of 36
Jackpot City Casino Apps and Mobile Version
The Jackpot City casino website is very user-friendly. It is fast and easy to manage on mobile devices. All the slots download instantly and work great on mobile devices. The mobile website also looks the same as the desktop site.
Jackpot City also has an app registered on the Google Play Store. There is also an iOS app. Unfortunately, some players have complained about latency issues with the iOS app. Luckily, the mobile website is a great alternative for both android and iOS users.
Usability of the Online Casino
Using Jackpot City, this main online casino is quite easy, thanks to the smooth design of the website. The website is designed with user-friendliness in mind. It runs smoothly on mobile and desktop devices. The pages load quickly and smoothly.
The entire website is well organized. All key services and features are well-labelled for easy navigation. Also, the website is intuitive. However, a few elements of the website are analog since it was designed more than 20 years ago. The platform does frequent updates to address these elements and modernize the website design.
Jackpot City Casino FAQ
What is the contact number for Jackpot City Casino?
Jackpot City does not have a contact number for UK clients. However, there is one for Canadian clients. Not players from all countries where the casino is available have a contact number.
How to close my account at Jackpot City Casino?
To close a Jackpot City account, players have to write to the casino via email. The email should detail reasons for the account closure request. The customer representatives handle account closure requests and approvals.
Is Jackpot City Casino a rip-off/fraud?
Jackpot City is a legitimate online casino. It is licensed by two authorities and has an eCOGRA certificate. It has also been around since 2003 and maintained a positive reputation.
Do I have to download additional software to play at Jackpot City Casino?
Jackpot City does not require players to download any additional software to play on the platform. This is because the website is browser-based.
Can I pay by mobile at Jackpot City Casino?
Yes, all the payment methods offered by Jackpot City casino are mobile friendly. They allow clients to pay by mobile and also play on the platform.
Does Jackpot City Casino accept PayPal or cryptocurrency?
Yes, jackpotcity online casino does accept PayPal. This is one of the most popular eWallets in the world, offering fast and secure payments. The platform also accepts payments with cryptocurrencies. They include Litecoin, Ethereum, and Bitcoin.
