JackpotCity logo

JackpotCity

180k monthly players

Rank 0

out of 38

9.2/10

Expert Rating

3-6 Hours

Payout time

JackpotCity Review

1,600$ Welcome Bonus

US

JackpotCity is not allowed in United States

Jackpot City Casino Review — Withdrawal Times, Live Chat, RTP, and Reader Opinions

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Reviewed By Joshua Rawlings September 5, 2025

Jackpot City is one of the oldest online casinos in the iGaming sector. Established in 2003, the platform boasts of over two decades of experience. The platform offers more than 700 casino games, numerous payment alternatives, 24/7 customer support, and a host of generous bonuses. This Jackpot City casino review will discuss key elements of the online casino.

What's good?

Over 700 casino games

Mobile-friendly website

Approved by eCOGRA

24/7 customer support and live chat

A wide variety of payments incl. crypto

What's not so good?

Restricted in some countries

Withdrawal fees exist

My Verdict

Jackpot City is a licensed online casino offering hundreds of games. The platform also offers tournaments and some of the best promotions. With over 20-years of experience, Jackpot City has stood the taste of time and gained thousands of users. The platform also offers several responsible gaming options and payment models.

I was impressed by the simplicity of the website and its user-friendliness. The website also supports many languages and different devices, including mobile and desktop. However, I did encounter some buggy pages on the website. I also did not appreciate the withdrawal fees.

9.2

Outstanding!

Better than 97% of all casinos.

JackpotCity Bonus Offers

All the hottest at one place, just for you!

Welcome Package

1,600$ Welcome Bonus

1st Deposit

400$

Win rate

97.29%

Payout time

3-6 Hours

US
JackpotCity logo

1st Deposit Bonus

100% up to 400$

Percentage

100%

Wagering

35x Bonus

Valid Time

US
JackpotCity logo

2nd Deposit

100% up to 400$

Percentage

100%

Wagering

35x Bonus

Valid Time

US
JackpotCity logo

3rd Deposit

100% up to 400$

Percentage

100%

Wagering

35x Bonus

Valid Time

US
JackpotCity logo

4th Deposit

100% up to 400$

Percentage

100%

Wagering

35x Bonus

Valid Time

US
JackpotCity logo
Screenshots from JackpotCity
Joshua Rawlings

Taken by Joshua Rawlings on Sep 2, 2025

Jackpot City slots
Jakcpot City home
Jackpot City slots
8.8
Bonus Conditions
US

Rank 0 of 38

Match bonus compared to others
Rank 0 of 38
Royal Vegas

Lowest

600€

JackpotCity

JackpotCity

1,600$

Yay Casino

Highest

100KGC

author-quote-image

Opinion of Joshua Rawlings

"Jackpot City has an impressive catalog of bonuses. The best thing is the welcome offer, which is quite generous. Let’s look at the Jackpot City bonuses below:"

Jackpot City Casino Bonus

The Jackpot City welcome bonus is the first type of bonus that players on the platform get to enjoy. The welcome offer is dependent on the first deposit a player makes on the platform. The Jackpot City welcome bonus is a four part promotion offering a 100% match bonus with a cap of $400 for the first four deposits on the platform. It has a 50X wagering requirement and the deposits have to be made within the first week of creating a Jackpot City account.

Aside from the welcome bonus, players can also unlock a series of bonuses by being regular clients. For instance, there is a Jackpot City 150 free spins offer for ongoing clients.

Wagering35x Bonus
Available GamesSlots contribute 100% towards the wagering requirement
Time Limit
Maximum Turnover Bet

There is also a loyalty program on the platform. When clients register, they receive 2,500 points. The ore a client wagers, the more points they receive. A $1 wager is worth 1 point. The loyalty points can be redeemed for bonus credits on the platform. Players can access other Jackpot City bonuses by tapping on the promotions tab on the right-hand corner of the website.

What's good?

Great loyalty program

Generous welcome package

Transparent terms and conditions

What's not so good?

Wagering requirements for the welcome bonus

No VIP program

Welcome Package

400% in 4 deposits up to 1,600$

Min. Deposit

20$

Wagering

35x Bonus

Calculate Bonus
$
+
$
=
$
8.8
Sign Up Process
US

Rank 0 of 38

How to sign up at Jackpot City Casino?

Jackpot City requires players to be 18+ and reside in licensed jurisdictions. The platform offers a smooth, streamlined sign-up process for new users.

1

Visit Jackpot City

Go to the website on your phone or computer

2

Click on sign up

Select the sign-up button at the top right-hand corner of the website. On the first website, select region and click next.

3

Registration form

Fill the registration form with personal and financial details.

4

Read and accept T&Cs

Read through the T&Cs and then check the required box for accepting the conditions.

5

Complete

Finish the steps above and the platform will register a new account.

After registering an account, players can start making deposits and playing within less than five minutes. While the platform allows clients to register accounts and start playing immediately, identity verification is mandatory before fund withdrawals. To avoid delays during withdrawals, clients can go to the “My Account” section and choose the account verification option to go through the KYC process.

9.4
Payment Methods
US

Rank 0 of 38

Payout time3-6 Hours
Payment MethodsVisa, MasterCard, Bank Transfer, EcoPayz, Trustly, Interac, Neteller, Skrill, PaySafeCard, Postepay, Much Better, Neosurf
CryptoNo
Coins
Withdrawal Limit

Accepted Payment Methods

Jackpot City casino offers a wide range of payment methods. For deposits, clients can use a wide range of methods including PayPal, Bank Transfer, Maestro, Mastercard, VISA, Neteller, and Skrill. All deposits at Jackpot City are instant, regardless of the payment method a client selects.

When it comes to withdrawals, the available methods include PayPal, Bank Transfer, Maestro, MasterCard, Visa, Neteller, and Skrill. While there are no fees for deposits, the payment providers do charge some withdrawal fees. Each of the payment models are secure and reliable.

Clients can also make payments with cryptocurrencies like Bitcoin and Ethereum. This makes Jackpot City safe and secure casino for deposits and withdrawals.

Payment Methods

Visa
MasterCard
Bank Transfer
EcoPayz
Trustly

Crypto is not accepted

What's good?

Dozens of payment methods

Instant deposits

Safe payment methods

What's not so good?

Withdrawal fees

Different deposit and withdrawal limits

Withdrawal Times at Jackpot City Casino

Withdrawal times at Jackpot City range depending on the payment methods. Clients that prefer faster withdrawals can choose cryptocurrency methods like Bitcoin and Ethereum which guarantee withdrawals within less than 24 hours. PayPal and Bank Transfer withdrawals take between 1 to 3 days. Maestro, MasterCard, and VISA withdrawals take up to 48 hours, while withdrawals with Neteller and Skrill may take as long as 5 days.

Payout time compared to others
Rank 0 of 38
24K Casino

Lowest

1-2 Days

JackpotCity

JackpotCity

3-6 Hours

Bruce Bet Casino

Highest

3-6 Hours

9.1
Game Selection
US

Rank 0 of 38

Live CasinoYes
Available GamesFrench Roulette, European Roulette, American Roulette, Live Roulette, Blackjack, Baccarat, Craps, Classic Blackjack, European Blackjack, Live Blackjack, Multihand Blackjack, Live Baccarat
Game ProvidersMicrogaming, Evolution Gaming, NetEnt, Playtech, IGT, JFTW, Rabcat
Sports Betting👎 No
Crash Games👎 No

Casino Games - Slots and Table Games

Jackpot City casino offers over 500 slots which range from jackpot slots, to progressive jackpots, 3D, and classic titles. The slots come in several themes, designs, and mechanics, providing players with diversity. The games are offered by some of the most trusted software providers in the market, like Red Tiger and Pragmatic Play.

Besides slots, Jackpot City also offers some table games like blackjack and Roulette. These games come in several variants. For instance, Roulette variants include American, European, and Virtual roulette. They are easy to play and fun. There are 16 variants of blackjack and 24 varieties of roulette in Jackpot City casino.

Top Slots

While all the games at Jackpot City offer incredible quality, some titles are more popular with players than others. Most Jackpot City casino players go for jackpot slots because of the potential for winning incredible prizes.

Some of the most popular slots at Jackpot City casino are Mega Moolah, Wheel of Wishes, and Avalon II. There is a section on the platform featuring “top online slots,” which includes a list of the most popular progressive jackpot slots on the platform.

Game Providers

Microgaming
Evolution Gaming
NetEnt
Playtech
IGT

Popular Slots

Legacy of DeadBig Bass SplashBook of DeadGates of OlympusAge of the Gods God of StormsMega Moolah
What's good?

Several options for players

Great game designs

Mobile-friendly games

What's not so good?

Small range of table games

Less slots than what most online casinos offer

Jackpot City Casino Live Casino

Aside from the slots and casino table games games, Jackpot City also boasts of a nice catalog of live dealer games. The live casino at Jackpot City features games like live blackjack. The online casino uses HD video streaming to provide a high-quality live gaming experience. The games boast of sharp and bright 3D animations and clean sounds.

The platform also allows players to communicate with experienced and welcoming live dealers. There are tools for communication like live chat that make this possible. Evolution Gaming, a prominent software provider in the iGaming market provides the Jackpot City live casino games.

Jackpot City Casino Payout Rate (RTP)

The RTP for the Jackpot City casino games ranges depending on the software provider and the type of games. Upon reviewing all Jackpot City games, I discovered that NetEnt games have the highest RTPs, going up to 98%. Other providers offer games with RTPs ranging from 92% to 97%.

While Jackpot City casino does not indicate the average RTP for the games on the platform, it indicates the value for each game. So, players can check the game RTPs before choosing the title to play.

Jackpot City Casino Software

Jackpot City casino offers some of the best online casino games in the market, in terms of design and quality. This is thanks to the platform’s partnership with prominent software providers. Some of the software studios that collaborate with Jackpot City are NetEnt, Microgaming, Pragmatic Play, and Red Tiger.

The Jackpot City live casino is powered by Evolution Gaming. This is one of the most respected software studios specializing in live dealer games. The platform allows players to filter their search for games based on the software provider.

Win rate compared to others
Rank 0 of 38
Legendz Casino

Lowest

94.50%

JackpotCity

JackpotCity

97.29%

Royal Vegas

Highest

95.85%

9.5
License & Security
US

Rank 0 of 38

OwnerBayton Ltd.
Licensed byMalta Gaming Authority, ADM Italy, Kahnawake Gaming Commission

Fairness and Legitimacy

Jackpot City casino is licensed by both the Kahnawake Gaming Commission and the Malta Gaming Authority. These are two of the most reputable licensing bodies in the iGaming sector. Furthermore, the platform is eCogra certified. This is more than enough proof that the platform is legitimate. However, there are other proofs like the fact that the platform has lasted for more than 20 decades in such a competitive sector.

What's good?

Provably fair games

Licensed by two respected authorities

Two decades of good reputation

What's not so good?

Restricted in some jurisdictions

Few provably fair games

When it comes to fairness, Jackpot City is mandated by its regulatory bodies to offer a fair gaming experience. The platform goes through frequent auditing of its games to make sure that they are all fair. Everyone can play games, which are RNG-tested. Also, the platform has some provably fair games.

Jackpot City Casino Security

This online casino applies industry-recognized SSL encryption for the security of the data shared by clients, especially financial information. Jackpot City casino also has an eCOGRA certification, which is a guarantee that the security on the platform is top-notch.

Jackpot City also has a good track record when it comes to historical data breaches and incidents of cybersecurity. The online casino takes the duty of protecting customer data very seriously.

Jackpot City Casino Responsible Gambling Record

Jackpot City does promote healthy gambling practices. Unfortunately, the platform does not offer several responsible gambling tools. Tools like wager and lost limits, time-out, and withdrawal locks do not exist.

Existing responsible gaming tools at Jackpot City casino include a deposit limit, time/session limit, and self-assessment testing tool. There is also a page on the Jackpot City website with details about responsible gambling and links to resources for clients experiencing bad gambling habits.

9.2
Customer Service
US

Rank 0 of 38

Live ChatYes
Emailsupport@playersupportcenter.com
Telephone
LanguagesEnglish, German

Jackpot City Casino’s Live Chat and Customer Support

Comparing to other online casinos, Jackpot City casino offers multiple support avenues. The most effective one is the live chat avenue. I tried out the live chat and it took less than two minutes to get a response. The live chat runs smoothly and quickly and the agents can handle a variety of issues. Clients can also call to get assistance. However, this service is only available for clients in Canada.

Jackpot City casino also offers email support. The agents respond to emails within 48 hours, which is great for non-urgent situations. The customer care representatives at Jackpot City are available 24/7 in multiple languages.

What's good?

Multiple customer support avenues

Fast responses for live chats

Well-trained customer representatives

What's not so good?

Long response times for email

Phone support is not available worldwide

How JackpotCity Casino performs against the competition

See how JackpotCity performs in various key metrics against all casinos we have reviewed!

Match bonus compared to others
Rank 0 of 38
Royal Vegas

Lowest

600€

JackpotCity

JackpotCity

1,600$

Yay Casino

Highest

100KGC

9.4
Mobile App
US

Rank 0 of 38

Compatible DevicesAndroid, iPhone, Mobile
Mobile GamesYes
Mobile SlotsYes
Mobile Live CasinoYes

Jackpot City Casino Apps and Mobile Version

The Jackpot City casino website is very user-friendly. It is fast and easy to manage on mobile devices. All the slots download instantly and work great on mobile devices. The mobile website also looks the same as the desktop site.

Jackpot City also has an app registered on the Google Play Store. There is also an iOS app. Unfortunately, some players have complained about latency issues with the iOS app. Luckily, the mobile website is a great alternative for both android and iOS users.

Usability of the Online Casino

Using Jackpot City, this main online casino is quite easy, thanks to the smooth design of the website. The website is designed with user-friendliness in mind. It runs smoothly on mobile and desktop devices. The pages load quickly and smoothly.

The entire website is well organized. All key services and features are well-labelled for easy navigation. Also, the website is intuitive. However, a few elements of the website are analog since it was designed more than 20 years ago. The platform does frequent updates to address these elements and modernize the website design.

Android
iOS Devices
Mobile

Jackpot City Casino FAQ

What is the contact number for Jackpot City Casino?

Jackpot City does not have a contact number for UK clients. However, there is one for Canadian clients. Not players from all countries where the casino is available have a contact number.

How to close my account at Jackpot City Casino?

To close a Jackpot City account, players have to write to the casino via email. The email should detail reasons for the account closure request. The customer representatives handle account closure requests and approvals.

Is Jackpot City Casino a rip-off/fraud?

Jackpot City is a legitimate online casino. It is licensed by two authorities and has an eCOGRA certificate. It has also been around since 2003 and maintained a positive reputation.

Do I have to download additional software to play at Jackpot City Casino?

Jackpot City does not require players to download any additional software to play on the platform. This is because the website is browser-based.

Can I pay by mobile at Jackpot City Casino?

Yes, all the payment methods offered by Jackpot City casino are mobile friendly. They allow clients to pay by mobile and also play on the platform.

Does Jackpot City Casino accept PayPal or cryptocurrency?

Yes, jackpotcity online casino does accept PayPal. This is one of the most popular eWallets in the world, offering fast and secure payments. The platform also accepts payments with cryptocurrencies. They include Litecoin, Ethereum, and Bitcoin.

author

Written by

Joshua Rawlings

I'm deeply rooted in the gaming industry, with a sharp focus on online casinos. My career spans strategy, analysis, and user experience, equipping me with the insights to enhance your gambling techniques. Let me guide you through the dynamic world of online gambling with strategies that win.

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