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Jackpotjoy

70k monthly players

#0

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in United States

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Jackpotjoy Review

30 Free Spins

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94.50%

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1-3 Days

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Jackpotjoy is not allowed in United States

Fraud & Cheat Reports for Jackpotjoy Casino - Comprehensive Research

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Review by

Last updated March 27, 2025

Jackpotjoy Casino has been around for a long time, and it had been doing quite well but all this changed when it was taken over by a new company. The casino’s website was changed and many customers have complained that the new site was very difficult to navigate.

Apart from this, customers suspect Jackpotjoy fraud because winning at the casino has become a rare occurrence despite all their seemingly generous offers. There have also been complaints of the online casino blocking users’ accounts whenever they write to complain about the casino instead of trying to understand what the problem is and resolving it.

What our readers say about Jackpotjoy Casino

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Logan Booth

Feb 1, 2020
Casino sometimes blocks customers who write to them to complain about various issues
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Logan Parkes

Jan 6, 2020
Not one of the best online casinos but also not terrible either, perfectly good if you just look to waste some time spinning slots and going for jackpots

Operator Casino Bonus Offers

Are There Any Negative Customer Reviews?

While some customers are impressed with Jackpotjoy Casino, there are several negative customer reviews about Jackpotjoy Casino. Most of the complaints have to do with suspicion of cheating strategies by Jackpotjoy because it is almost impossible for a customer to win at the casino. Some customer reviews also reveal that Jackpotjoy sometimes delays paying customers who have won at the casino. There have even been a few cases of customers’ accounts being closed when they try to withdraw their winnings. Some of the customer complaints are resolved but others are not, making it impossible for customers to withdraw their winnings.

Customers have also complained about poor customer service at the casino. According to some customers, the casino sometimes blocks users who have written to complain about something at the casino. The customer support agents can be very rude and unhelpful in some instances; instead of trying to understand exactly what the issue is, they dismiss users without helping them in any way. The reviews also say that the casino’s new website is difficult to navigate and customers have a hard time browsing through it and playing games at the casino.

Jackpotjoy Casino Scam & Fraud FAQ

Reasons Why Jackpotjoy Is a Reputable Online Casino

Jackpotjoy is a reputable online casino licensed and regulated in Great Britain by the Gambling Commission (license no. 38905) and in Gibraltar by the Government of Gibraltar (RGL No. 46). Despite some negative user comments, the positive feedback largely outweighs them, showcasing Jackpotjoy’s commitment to quality service. The platform provides a secure gaming environment and is recognized for its responsible gambling measures, making it a trusted choice among UK players.

What Can You Do in Case You Suspect Fraud?

If you suspect fraud at Jackpotjoy, such as being unable to withdraw winnings despite meeting all bonus terms, you can file a complaint with the Gibraltar Gambling Commissioner. Although the UK Gambling Commission does not handle customer complaints, the Gibraltar Gambling Commissioner can investigate issues of unfair games or suspended funds. Additionally, you may contact casino review sites, which may assist in bringing attention to the matter and report any legitimate concerns to the appropriate authorities.

Is the log in at Jackpotjoy Casino safe?

Yes, logging in at Jackpotjoy is safe. The casino has invested in advanced security features to ensure clients’ login details are secure and inaccessible to unauthorized parties, providing a secure gaming environment.

Is the Casino Bonus of Jackpotjoy Reputable?

Yes, Jackpotjoy offers reputable and generous bonuses. Currently, their welcome offer includes 30 free spins when new customers deposit and play with £10. The terms are straightforward, including a minimum deposit requirement, opt-in, and eligibility restrictions. Players can review the full terms and conditions on Jackpotjoy’s site.

Are My Card Details Safe?

Yes, your card details are safe at Jackpotjoy due to the significant investment the casino has made in site security. Additionally, if you prefer not to use your card, you can opt for alternative withdrawal methods like PayPal, which offers additional security and convenience.

Had a Bad Experience With Jackpotjoy? - We Can Help You!

If you have had a bad experience with Jackpotjoy or suspect fraudulent activity, reach out to us for assistance. You can send an email or leave a comment, and we will investigate the matter. It’s essential for players to know they have options beyond the casino’s customer support and that assistance is available to address their concerns.

author

Written by

Jacob Evans

I'm Jacob Evans, your go-to expert in online gambling. With a robust background in casino gaming and a knack for breaking down complex betting strategies, I’m here to guide you through online casinos, sharing tips to help novices and seasoned bettors excel.

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