Joo Casino Review - Withdrawal Times, Live Chat, RTP & Reader Opinions

Review by
Last updated April 7, 2025
Joo Casino's online gaming instant play platform is famous for providing players with hundreds of games from some of the best top software game providers, like Push Gaming, Nucleus Gaming, and Felix Gaming.
A wide selection of games
Mobile version and apps
Great selection of crypto payments
Attractive bonuses and promotions
Excellent customer service
Regional restrictions
High wagering requirements
My Verdict
Joo Casino offers a diverse gaming experience with a wide selection of slots, table games, and live dealer options. The platform is user-friendly and mobile-optimized, making it accessible for players on various devices. Generous bonuses and a VIP program add value, enhancing the experience for both new and regular players. However, some players might find the wagering requirements for bonuses to be challenging, and certain regional restrictions could limit access to specific games and promotions. Despite these potential drawbacks, Joo Casino remains a strong choice for those seeking a reliable and engaging online gaming platform.
Terrible
Better than 97% of all casinos.
Joo Bonus Offers
All the hottest at one place, just for you!
Welcome Package
6,000€ Welcome Bonus + 200 Free Spins
1st Deposit
1,000€ + 100FS
Win rate
95.10%
Payout time
1-3 Days

1st Deposit Bonus
1,000€ Sign up bonus + 100 Free Spins
Percentage
100%
Wagering
50x Bonus
Valid Time
7 Days


Casino
Joo

Created by
Pragmatic Play

100 Free Spins
10€ on 1 deposit @ 0.10€ per spin
Exclusive 2nd Deposit
2,000€ Sign up bonus + 50 Free Spins
Percentage
50%
Wagering
50x Bonus
Valid Time
—


Casino
Joo
Created by
Multiple

50 Free Spins
5€ on 2 deposit @ 0.10€ per spin

Casino
Joo

Created by
Pragmatic Play

50 Free Spins
5€ on 3 deposit @ 0.10€ per spin
Exclusive 3rd Deposit
3,000€ Sign up bonus + 50 Free Spins
Percentage
50%
Wagering
50x Bonus
Valid Time
7 Days

Screenshots from Joo

Taken by Angel Petkov on Jan 31, 2025



Rank 0 of 29

Lowest
0

Joo
6,000€

Highest
90,001$

"Joo Casino offers a generous welcome bonus and frequent promotions, going beyond the usual first deposit."
Joo Casino Bonus
Joo Casino provides a variety of welcome package bonuses and promotions catering to both new and current players. The casino's first welcome package deposit bonus and bonus free spins package are particularly generous, offering up to €1800 and 150 free spins across your first three deposits. On your first deposit, you can claim a match deposit bonus of 100% Up to €1000 + 100 Free Spins on select slot games. On your second deposit, you can claim a match deposit bonus of 50% Up to €300 using the bonus code RELAX. And on your third deposit, you can claim a match bonus of 50% Up to €500 + 50 Free Spins using the code ACTNOW.
It is good to note that to claim the welcome bonus at Joo Casino, you must make a qualifying deposit using one of the accepted payment methods. The minimum deposit required to claim the bonus is 20€, and the bonus funds are subject to wagering requirements of 50x, before they can be withdrawn.
This gambling establishment also offers regular reload bonuses, cashback offers, and free spins promotions for existing players. The casino’s VIP program offers additional perks and benefits for loyal players, including exclusive bonuses, faster withdrawals, and a dedicated account manager. It's important to note that all bonuses and promotions are subject to terms and conditions, including wagering requirements and game restrictions. That’s why it’s always a good idea to go through the full terms & conditions of any bonus offer before claiming it to ensure that you fully understand the requirements and restrictions.
Generous welcome bonus for new players
Regular promotions and ongoing offers
VIP program with exclusive rewards
High wagering requirements for some bonuses
Regional restrictions may limit bonus availability
100% up to 6,000€
+200 Free Spins
Min. Deposit
20€
Wagering
50x Bonus
Maximum Bet
5€
Valid Time
7 Days
Rank 0 of 29
How do I sign up to Joo Casino?
Creating an account at Joo Casino is quite an easy and quick process that can be completed in just a few minutes.
Visit the Casino
To sign up for an account, visit the casino's website. Then click the Sign-up button at the top right corner of the page.
Submit your details
Complete the provided form with your personal information
Activate your account
Joo Casino will send you a confirmation email to the email you provided during registration.
Verify Account
To verify and activate your account, you will need to click on the link you receive.
Deposit
Make your first deposit and start playing
Joo Casino may require additional documentation to verify your identities, such as a copy of your ID or passport. This ensures that all players are of legal age and that the casino complies with anti-money laundering regulations.
Rank 0 of 29
Payment methods at Joo Casino
There are plenty of payment options when you want to deposit or withdraw from this betting house. Deposits from currencies such as USD, AUD, NZD, BTC, ETH, EUR, XDG, VND, RUB, and NOK are also accepted. There are more than 14 different currencies you can use to deposit. What's more, the casino accepts eight cryptocurrencies such as Tether, Bitcoin, and Dogecoin. Beyond crypto, this gambling authority opts for more traditional banking methods such as Visa or Mastercard. Here are some of the payment methods this betting house accepts:
- Credit and Debit Cards such as Visa, MasterCard, and Maestro
- E-Wallets: this includes ecoPayz, Neteller, and Skrill
- Bank Transfer: Trustly, Interac, and Bank Transfer
- Cryptocurrencies: Bitcoin, Bitcoin Cash, Ethereum, Litecoin, and Dogecoin
- Prepaid Cards: Paysafecard
Nonetheless, it is good to note the minimum deposit at Joo is set at 20€ for all methods, except for Neteller and MiFinity, which are set at €30. Besides, the casino allows punters to withdraw their winnings using the same method they used with their first deposit bonus, for security reasons. Where these deposit methods are not applicable, this gambling den allows its member to set up and use a bank transfer. However, the minimum bank transfer a punter can make is €500, which is higher than the minimum withdrawal amount set on other payment options.
To deposit your fund into your player account, most of this payment will take the utmost of 20 minutes for your funds to reflect in your account. However, for crypto, your funds will reflect automatically. Besides, to withdraw your profits, your funds will reflect instantly on Trustly, Skrill, Neteller, Qiwi, and Yandex Money. While for crypto, such as Bitcoin and bank transfers, withdrawals take 24 hours. If you opt to withdraw your fund via visa cards, the process will take 1 to 3 days. It's vital to know that payment procedures differ depending on the country or region in which you are located, as well as the specific policies of Joo. Therefore, it's always best to check directly with the casino or their website for the most up-to-date and accurate information on their accepted payment mechanism.
Payment Methods





Crypto is accepted

Multiple secure payment methods available
Fast processing times for deposits and withdrawals
No hidden fees for most transactions
Limited cryptocurrency options
Some payment methods may not be available
Withdrawal times at Joo Casino
Normally deposits are processed instantly or within the first few minutes. However, this is not the case for withdrawals, as the process takes a few hours to a few days. But this also depends on the cashout payment method you opt for. Some payment means, such as e-wallets, may have faster withdrawal times compared to traditional bank transfers or credit/debit card withdrawals.
If you are a new client, it is good to note that you can only withdraw a maximum of €2500 per week or €12,500 per month. However, this may seem low when you compare it with what other online casinos offer. Lastly, the maximum withdrawal limit at times is determined by several factors, such as the verification process of the account, the amount being withdrawn, and the location of the player.

Lowest
2-5 Days

Joo
1-3 Days

Highest
Instant
Rank 0 of 29
Casino Games - Table and Slot Games
Is spinning reels or playing table games your thing? Joo Casino is a reputable casino that opened its doors in 2014. Over the years, it has partnered with many iGaming software providers, such as Relax Gaming and Lucky Streak, and now offers a plethora of slot and table games.
Video slots
There are hundreds of various slot machines and games at Joo Casino. Its slots come in different themes, reel setups, and graphics. Besides, the games are characterised by volatility, genre, and mechanics. Volatility plays a crucial role in online casinos. For instance, a high-volatility slot game often pays out large winnings. Conversely, a slot game with low volatility frequently pays out small winnings.
- This casino's games with low volatility include The Hive, Solar Temple, Queen of Spades, Wild, and Flaming Fruit.
- On the other hand, slots with high volatility include Buffalo Trail, Cleo Secret, Lady Wolf Moon, and Crystals Digger.
Joo Casino has both video slots and classic slots that use different themes. In most games, the theme determines the symbol appearing in the reels and the soundtrack.
Jackpots slots
Some of the most famous jackpot games with progressive jackpot slots include Divine Fortune, Treasure Nile, Major Millions, Mega Moolah, Divine Fortune, and Treasure Nile. Still, apart from the ones above, a wide range of other slots also offer jackpots of different sizes at this betting house.
Table games
This casino also offers a variety of table games, including many famous table games you could find in Las Vegas. That's thanks to multiple software providers used, like NetEnt, Betsoft, Play'n GO, Microgaming, Yggdrasil, Pragmatic Play, and Evolution Gaming. Here are the top 4 of the most played awesome games on this gaming platform.
- Roulette: Joo Casino offers both American and European roulette and multiplayer French roulette.
- Blackjack: Classic Blackjack, Atlantic City Blackjack, Multi-Hand Blackjack, and European Blackjack are all included.
- Baccarat: It has several versions of baccarat, including speed and classic baccarat.
- Poker: Joo Casino offers Caribbean Stud, Texas Hold 'em, and Three Card Poker.
Whatever your preferred slot and table game type, this gambling establishment will likely have something that appeals to you. Continue reading this Joo Casino review to find out more about the games and the exclusive welcome bonuses at this palace
Game Providers





Popular Slots




+ 8

Extensive variety of slots and table games
High-quality live dealer options
Games from top-tier software providers
Some games may have regional restrictions
Limited selection of niche or specialty games
Joo Live Casino
If you are looking for a great selection of top live dealer games and other online games, this is the place to be. Joo Casino offers live games from the leading software providers, including Evolution Gaming, NetEnt, Pragmatic Play, and more. Their live dealer plays are designed to provide players with an authentic and immersive gaming experience, with real dealers and real-time gameplay.
Besides, their live dealer adventures include a wide range of popular table games, such as blackjack, poker, roulette, and baccarat, to name a few games. As a gambler, you can stream poker games, in high-definition mode, which is provided to all players thanks to the software providers' state-of-the-art studios. These studios enable punters to interact with the dealers and other players at the table.
Joo Casino Payout rate (RTP)
It is good to note that an RTP percentage represents the payout rate for casino activities, and this Dama N.V. establishment is no exception. RTP is generally the return to the player or the amount a player should expect when they play a particular game. If an RTP is 91%, it means for every €100 wagered, expect €91 in return. Nonetheless, the casino has a large pool of games, including live games. Each game comes with its own RTP, which is displayed in the game section information. The payout rate for online slots and table games here generally ranges between 90% and 99%.
Joo Casino Software
When you log into Joo's website, you shouldn't have trouble locating your favourite games. The owners of this gambling house work with the best range of software developers. As a punter, you can access countless top-notch games on the platform. Another thing to note about this casino is that everything is easy-to-use and fairly searchable. However, the front lobby will show the top, new, and best games this casino recommends. In addition, you can also request a detailed list of jackpot games, live games, just slots, or a list of card games.
Four of the leading software developers that fuel this casino include:
Evolution Gaming
Evolution Gaming is a leading provider of live casino games. It offers baccarat, poker, roulette, and blackjack games. Their live casino games are streamed from their studios in real time, and players can interact with real dealers.
NetEnt
NetEnt is a UK-based gaming software developer that focuses on high-quality visuals, innovative game development and technical perfection. Its portfolio has online slot games, table games, progressive jackpots as well as live casino games.
Merkur
Merkur is based in Germany but they supply online casinos worldwide. Their games are tailored to fit specific local preferences, promoting maximum enjoyment. Merkur’s games are loved by players because they feature entertaining gameplay coupled with real prizes. [/slider_content_boxes] Another key software provider is Pragmatic, along with Nolimit City, Play'N GO, Red Tiger Gaming, 1x2 Games, and Habanero.

Lowest
91.00%

Joo
95.10%

Highest
97.14%
Rank 0 of 29
Fairness and Legitimacy
Joo Casino is a reputable betting house with a strong reputation for fairness and legitimacy. It takes the safety and well-being of its players seriously. The Joo Casino safe name is guaranteed with a licence by the Government of Curacao, which imposes strict safety, security, and fairness requirements that the clubhouse must meet. To provide maximum protection to its players, Joo betting house employs cutting-edge SSL encryption technology to safeguard all sensitive information and transactions, guaranteeing their safety and security at all times.
One of the critical elements of Joo Casino's fairness is their use of a random number generator (RNG) in their games. This ensures that all game outcomes are entirely random and unbiased, essential for a fair gaming experience. Besides, all the games are regularly audited by third-party testing agencies such as eCOGRA and TST. The betting house also provides a range of responsible gaming tools and resources to help players manage their gambling activity and ensure that it remains a safe and enjoyable form of entertainment. Furthermore, Joo Casino's games are developed by reputable software providers known for their fair and free games on reliable gaming platforms.
Licensed and regulated for player protection
RNG ensures fair and unbiased game outcomes
Regular audits maintain game integrity
Limited transparency on specific audit processes
Some fairness disputes may have slow resolutions
Joo Casino's responsible gambling record
Responsible gambling is a concept that refers to the practice of gambling in a way that is safe, controlled, and within one's means. A reputable online betting house sets limits using their system on the amount of money you can spend and the time you should spend online betting. It will advise you to have betting limits and seek professional help if it notices a weakness or addiction. Online casino houses increasingly recognise the importance of responsible gambling and are implementing measures to promote it.
Joo Casino is one such online casino that claims to have a responsible gambling policy in place. It allows players to set deposit, wager, and loss limits on their accounts. They also provide resources for players who may be experiencing problem gambling, including self-exclusion options and links to gambling addiction support groups. It's important to note that it's up to individual players to take responsibility for their gambling habits and use these tools to ensure that they are gambling in a safe and controlled manner. Joo Casino is a reputable gambling establishment that takes responsible gambling seriously and has a good track record of promoting it.
Joo Casino security
Joo Casino is committed to providing its players with a safe and secure environment. It has implemented numerous measures to protect players' personal and financial information. The casino uses encryption technology to safeguard players’ data - both personal and financial information. Additionally, the site is operated by Direx N.V., a renowned company duly licensed and regulated by the Curacao government. When you register, your personal information is encrypted and stored on secure servers. The casino also uses advanced firewall technology to protect against unauthorized server access.
All financial transactions are processed through secure payment gateways that use SSL encryption to ensure the safety of your payment information. Joo Casino also employs a dedicated team of security professionals who constantly monitors the platform around the clock to detect any potential suspicious activities. They use advanced security protocols to prevent hacking attempts and other security threats. Additionally, the casino mandates that players undergo identity verification before initiating withdrawals to prevent fraud and safeguard their funds at Joo Casino. Therefore, you can play confidently, knowing your details and payment info are safe and secure.
Rank 0 of 29
Joo Casino live chat and customer support
Joo Casino offers a full live chat support function on its website, which allows players to communicate with their customer support team in real-time. The live chat is available 24/7 and is the quickest and most convenient way to contact the customer support team. For instance, there is a helpline person ready to respond to your queries within minutes on live chat. In addition to the live online message form, there is also email support.
As a player, you can email support@joocasino.com and address all your concerns or inquiries. The casino promises to reply to all emails within 24 hours. Email support is best for players with more detailed questions and who want detailed responses. It is good to note that this online gaming platform has a multilingual support team that is ready and available to global customers from various regions.
24/7 live chat support available
Responsive and knowledgeable customer service team
Multiple contact methods, including email
No phone support provided
Limited language options for non-English speakers
How Joo Performs Against the Competition
See how Joo performs in various key metrics against all casinos we have reviewed!
Rank 0 of 29
Joo Casino Apps and Mobile Version
Joo Casino's mobile version offers a smooth and convenient gaming experience, allowing players to access a wide range of games directly from their smartphones or tablets. The mobile platform is optimized for fast loading times and easy navigation, ensuring a seamless gaming experience on the go.
Usability of the Joo Online Casino
Joo Casino has become increasingly famous, with more people opting to gamble using its online platform. One of the main reasons for this is the convenience and accessibility that this gambling establishment offers. Regarding usability, the casino strives to provide a user-friendly experience to its players. This experience extends to easy navigation, clear instructions, and various payment arrangements for depositing and withdrawing funds. The casino website is mobile-compatible for Android and iOS clients.
This action accommodates players who want to enjoy betting in the comfort of their house or house. However, vital to note that the usability of online casinos varies depending on the platform and the specific casino you choose. Joo Casino sits among the few online casinos with the best user-friendly interface and recommendable customer service Researching and reading reviews before choosing an online casino is important to ensure a positive and safe gambling experience.
Joo Casino FAQs
What is the contact number for the Joo Casino?
Joo Casino offers customer service in multiple ways. If you want to contact the Joo Casino customer support team, use their email, live chat or contact form, or call them directly at +61396637996. Joo Casino's client support team is available around the clock to help you with any issues you may have, and they aim to respond promptly to all inquiries.
How do I close my account at Joo Casino?
To close your account, follow these steps:
- Log in to your account using your username and password.
- Click on the Profile button at the screen’s top right corner.
- Tap Account Closure from the drop-down menu.
- Follow the instructions provided to confirm the account closure request.
Once your request has been processed, you will receive an email confirming the closure of your account. It is good to note that you should withdraw any remaining balance in your account before initiating the account closure request. If you have any pending withdrawals, they will be processed before your account is closed. Also, note that closing your account is permanent, and you cannot reopen it once it has been closed. If you have any bonuses or free spins in your account, they will be forfeited when your account is closed. If you have any issues or questions regarding the account closure process, you can contact the casino's customer support through live chat or email for assistance.
Is Joo Casino a rip-off/fraud?
Joo Casino is a legitimate clubhouse licensed and regulated by the government of Curacao. Regarding its reputation, Joo Casino has received positive and negative reviews from users around the web. However, positive reviews are overwhelming. Many users have reported positive experiences with the casino, citing its wide variety of games, fast payouts, live games, and responsive client support.
While on the negative reviews, some users report issues with delayed withdrawals, and hard-to-understand no-deposit bonus terms and conditions. But no single customer mentioned Joo Casino fraud. It's worth noting that negative reviews are not uncommon in the online gambling industry. That’s why it's always advisable to do thorough research and find and read reviews from various sources before deciding whether to trust a particular online gambling house.
Do you have to download software to play at Joo Casino?
No, it is not compulsory for you to download software to play at Joo Casino. It is an instant-play online casino, which means you can access its games directly from your web browser without downloading or installing any additional software. All you require to visit Joo Casino is a stable internet connection plus a compatible web browser, and you can enjoy the casino's games on your desktop or mobile device. Visit the casino's website, create an account, and start playing! However, Joo Casino does offer a downloadable app for iOS and Android devices if you prefer to play on a dedicated mobile casino app. But it's not necessary to download the app as the instant-play version of the website is also fully optimized for mobile devices.
Can I pay by mobile at Joo Casino?
Yes, Joo Casino supports mobile payments for deposits and withdrawals. You can deposit using your mobile device by selecting the mobile payment option in the casino's cashier section. Joo also supports various mobile payment options, including mobile wallets and payment services like Skrill, Neteller, and EcoPayz. However, the availability of specific mobile payment options may vary depending on your location and the regulations of your country.
It's advisable to check with the casino's customer support team to determine which mobile payment options are available in your region. In addition to mobile payments, the betting house also supports various payment methods, such as bank transfers and credit cards. Besides, the casino offers fast and secure withdrawals, which are processed within 24 hours.
Does Joo Casino accept Paypal or Cryptocurrency?
Joo Casino does not currently accept PayPal as a payment method. However, the gambling authority accepts several cryptocurrencies for deposits and withdrawals, including Bitcoin, Litecoin, Ethereum, Dogecoin, and Bitcoin Cash. Select the cryptocurrency option in the casino's cashier section to make a cryptocurrency deposit and follow the instructions. Joo will provide you with a unique wallet address for the cryptocurrency you wish to deposit.
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