Are There Any Negative Customer Reviews?
Lottoland is basically a reputable casino with a positive reputation. The site has thousands of positive Lottoland reviews from clients that have played via the site over its ten years in the sector. However, the site does have some flaws that clients have complained about. Let’s look at some of them:
Clients have raised concerns regarding the payment methods offered by Lottoland. While there are different methods, the list is quite limited compared to what most sites in the sector offer. Common payment methods like PayPal are not available. The list of options features less than a dozen options. Also, clients have hinted at possible issues with withdrawals and financial transactions. The most significant concern that clients have is the lack of transparency around the withdrawal limits and transactional fees. This is something that the company ought to work on because such issues deter clients from trusting the platform.
Furthermore, there are concerns about the quality of the customer support. Lottoland does not have a live chat feature. This is a concern because most players prefer sites that offer instant live chat support. Also, there is no phone support. This means that the site does not offer a phone number that you can call in case you have issues. So, this means that the only support feature available is email. This is concerning because the response time for the email support is long as compared to instant live chat or phone calls. So, it would be in the company’s best interest to address this issue soon. It also puts the casino at a disadvantage when you do a casino comparison.