Are There Any Negative Customer Reviews?
For the purpose of preparing this review of Modo.US, we read some comments that players have written about this site. Most of the comments are positive. However, we also came across a few negative comments.
One of the most common negative comments that we came across about Modo.US is the limited options for customer support. At the moment, this social casino only offers email as the direct way to contact the site’s support staff. There is no live chat or phone number for customer support. This is quite limiting because the email support does not offer instant responses.
Another negative comment about this social casino is regarding the payment methods. This site offers a very limited range of payment methods. There are only four methods of depositing funds and three for withdrawals. However, this is a common trend with social casinos since gaming with real money is not the core of the functioning of the social casino. Regardless, the social casino could do better in this area in the future.
A few clients have also complained about the lack of real money gambling. This complaint comes from a lack of understanding of how social casinos work. Social casinos are mandated by law not to promote real money gambling. They offer a platform for players to play casino-style games without risking their real money. This is why instead of real money, social platforms like Modo.US operate using virtual tokens called gold coins and sweepstakes coins.
It is worth noting that none of the negative comments about Modo.US are indicative of the site being a rip off or fraudulent. They are standard issues that players can navigate while playing on the site. Some of the issues, like the lack of a live chat, may need to be handled by the company soon.
