Are There Any Negative Customer Reviews?
Generally, most comments and reviews about Monro Casino are positive. However, when researching about the site, we did come across a few negative comments that are worth mentioning. One of the most popular negative comments is regarding customer care. While Monro casino does offer different channels for customer support, the live chat, which is a channel that most clients depend on, is not available 24/7. When you contact the support agents via live chat at specific times when they are unavailable, you will have to wait for hours for responses.
Clients have also expressed their concerns about the fact that the games lobby is not well organized. While there is a category for slots and live dealer games, the website does not display a section for table games. This may be misleading as it appears that the casino does not offer any table games. However, if you search for games like blackjack and roulette using the search bar, you will discover that they exist. This is a layout issue that affects the quality of the website.
Another concern that clients have expressed about Monro casino is regarding its limited responsible gambling tools. While the platform does show initiative when it comes to promoting a healthy gambling experience and habits, there are limited tools at clients’ disposal. At the moment, the only available responsible gambling tools at Monro casino are limit tools and time-outs. This is quite concerning because other online casinos of its kind offer essential tools like self-exclusion, self-assessment, and withdrawal lock tools. This is something that the site can work towards improving in the future.
While the concerns above are valid, it is safe to say that Monro Casino is a reputable platform. This is because none of these concerns have anything to do with fraud. For instance, there are no complaints about the casino withholding winnings or unfairly closing down accounts and denying clients from withdrawing their winnings. The next section will discuss more on the reputation of this online casino.
