Are There Any Negative Customer Reviews?
While this is a legal and reputable online casino, it is not immune from negative customer reviews. Clients of Nine Casino have left some negative comments about this online casino based on their experience with the platform. Firstly, there are complaints regarding the games. Not all game providers whose games are featured at Nine Casino are available for all countries where the online casino is licensed to operate. For this reason, some of the games may not be available in all the countries. A similar issue is present in the payment section. Not all the payment methods listed as accepted at this online casino are available for all countries. This means that not all players get equal benefits when it comes to the games and payment methods at this online casino.
Clients have also left negative comments about the lack of a no deposit bonus. However, this should not be such an issue because there are several other fantastic bonuses and promotions that new and existing players can enjoy with fair terms and conditions. Another complaint that clients have regarding this online casino is the fact that there is no mobile support. Nine Casino offers support via chat and email only. While the chat feature is great for issues that need an instant response, comprehensive issues that cannot be resolved via the live chat support feature. This is why clients always prefer mobile support where they can make a phone call to the support staff and resolve issues instantly. However, at Nine Casino mobile, comprehensive issues are handled via email chat, which may take from several hours up to a couple of days.
Furthermore, clients have shown concern over the fact that there are only two supported languages (English and German) at Nine Casino. This is a concern because a lot of gamblers who speak different languages play at this online casino. The language limitation deters them from staying loyal to the online casino and pushes them towards other online betting platforms. However, it is worth mentioning that the live chat support feature has an auto-translate feature for some languages, that non-English and German speakers can use. However, this feature is still not universal.