Platinum Reels Casino Review - Withdrawal Times, Live Chat, RTP & Reader Opinions
Review by
Last updated March 27, 2025
After an in-depth review process that spanned over 70 hours, we've garnered substantial insights into Platinum Reels, a distinguished online casino that has been serving players since 2011. Dive deeper with our Platinum Reels Review to uncover more about what this esteemed online casino has to offer.
Welcoming and exciting gaming atmosphere
Supports mobile devices
Has a dedicated desktop application
Multiple bonuses and promos are available
Instant deposits and fast withdrawals
No live casino games
Does not accept e-wallets
My Verdict
Platinum Reels Casino offers a solid online gaming experience with a focus on slots and table games, featuring a variety of bonuses and promotions to keep players engaged. The casino is user-friendly and supports a range of payment methods, making it accessible to a broad audience. However, the casino's wagering requirements for bonuses are relatively high, which may deter some players. Additionally, the selection of games, while diverse, may not be as extensive as some larger casinos. Overall, Platinum Reels is a reliable choice for those seeking a straightforward and enjoyable gaming experience.
Terrible
Better than 97% of all casinos.
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Casino
Platinum Reels
Created by
RTG
100 Free Spins
20$ without deposit @ 0.20$ per spin
Exclusive Welcome Package
3,000$ Welcome Bonus + 30 Free Spins
100 Free Spins without deposit
1st Deposit
1,000$
Win rate
95.50%
Payout time
1-3 Days
Exclusive First Deposit Bonus
1,000$ Sign up bonus
Percentage
250%
Wagering
40x b&d
Valid Time
—
Exclusive 2nd Deposit
1,000$ Sign up bonus
Percentage
225%
Wagering
40x b&d
Valid Time
—
Exclusive 3rd Deposit
1,000$ Sign up bonus + 30 Free Spins
Percentage
225%
Wagering
40x b&d
Valid Time
—
Casino
Platinum Reels
Created by
RTG
30 Free Spins
6$ on 3 deposit @ 0.20$ per spin
Screenshots from Platinum Reels
Taken by Alejandro Dalby on Jan 31, 2025
Rank 0 of 29
Lowest
0
Platinum Reels
3,000$
Highest
90,001$
"Platinum Reels Casino offers a generous welcome bonus and frequent promotions, going beyond the usual first deposit."
Platinum Reels Casino Bonus
Welcome Bonus
When you sign up for an account at Platinum Reels Casino, you'll get a welcome bonus of a 250% match on your first three deposits. To get your match-up bonuses, you'll need to enter the bonus code "PLATINUM1" at the maximum cashout on your first three deposits. Most online casinos only offer first-time players a 100% match bonus on their first deposit. Matching your first three deposits with a 250% bonus is quite generous for Platinum Reels.
Daily Bonuses
Platinum Reels Casino also offers daily bonuses to its players. A great touch is having a reload bonus waiting for you after you've exhausted your welcome bonus. These bonuses are:
- Money Monday: First deposit bonus offers of the week are matched at 200%.
- Tuesday's The Slot Payback: You earn free spins and a 50% bonus up to $100 if you deposit at least $50.
- Wednesday's Perfect Pairs: The first two deposits are eligible for a 100% matching bonus.
- Thursday Throwdown: There are 30%, 40%, 50%, and 60% matching bonuses available.
- Friday’s Take Your Pick: The bonus options include free spins bonus and match bonuses.
- The Extended Weekend Match: Saturday and Sunday have special deposit bonuses for various loyalty club tiers.
Generous welcome bonuses for new players
Regular promotions and loyalty rewards
No deposit bonuses available for trying out
High wagering requirements on bonuses
Some bonuses have short expiration periods
100% up to 3,000$
+30 Free Spins
Min. Deposit
25$
Wagering
40x b&d
Maximum Turnover Bet
—
Valid Time
—
Rank 0 of 29
How do I sign up to Platinum Reels?
The sign-up procedure at Platinum Reels consists of three simple steps. Whether you are using a mobile device or a desktop computer, you can start the registration process by
Visit the casino website
Visiting the Platinum Reels casino website to access the online registration form.
Create a username and password
Set up a login name and password.
Enter your personal details
Input your basic identification information, such as your name, email address, password, phone number etc.
Agree to the terms
If you accept the terms and conditions of the online casino, check the box.
Complete the registration
To complete the online registration process, click the Register button
To log in to Platinum Reel, you must be a registered customer. You can log into your account using your desktop or mobile device. The platform is compatible with Android and iOS. Customers can also download the Platinum Reels Casino app for easy access.
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Payment methods at Platinum Reels Casino
Platinum Reels only takes a limited number of payment options which is unfortunate. Bitcoin(BTC), Visa, MasterCard, American Express and Instant Gift Card are accepted as deposit methods at this casino. Electronic wallets such as NETeller and Skrill are not supported, but the Instant Gift Card is a convenient alternative. If a player's credit card deposit is declined by their bank, they have the option of using Bitcoin instead.
Withdrawals from Platinum Reels Casino may be made using just two ways. This is far less than the average at comparable online gambling establishments. You should be familiar with the following withdrawal options before signing up and making a deposit since they will be the only means you can withdraw your money:
- Wire Transfer
- Bitcoin
The minimum deposit required to play at this casino is 25$ or its Bitcoin equivalent. The minimum amount that may be withdrawn through a wire transfer is $65. The maximum withdrawal allowed is $10,000.
What is the Instant Gift Card Option?
As previously noted, Instant Gift Cards may be used to credit a player's Platinum Reels account. Instant Gift Card is a service provided by Visa. The Visa gift card is purchased online and used like any other credit card. To make a deposit, provide the cashier with the card number and the desired amount. Virtual account gift cards are bought from giftcards.com, a third-party provider. You don't have to wait for a plastic card to be sent to you to fund your Platinum Reels account with this convenient online option.
Payment Methods
Crypto is accepted
Multiple payment options, including cryptocurrency
Fast processing times for deposits
Secure and encrypted transactions
Limited withdrawal options
Longer processing times for certain withdrawal methods
Withdrawal Times at Platinum Reels
Withdrawals made using Bitcoin are completed in as little as 24 hours. On the other hand, wire transfer withdrawals take up to 10 business days to be processed. A withdrawal reversal may be made at any moment from the casino lobby throughout this period. Although wire transfers directly to your bank account are convenient and the most secure, your bank will charge you a fee. None of these options is alluring or even remotely superior to the standard casino alternatives. Identify verification that will be required for any withdrawals.
Lowest
2-5 Days
Platinum Reels
1-3 Days
Highest
Instant
Rank 0 of 29
Casino Games - Table and Slot Games
Platinum Reels Casino has more than 360 games for its players to enjoy. Although slots make up most of the games available, a nice variety exists for those looking to switch things up. Platinum Reels primarily offers slot machines and has no live dealer games since they are often used for card and table games.
Video Slots
At Platinum Reels Casino, slot machines are the main draw. These games offer various themes and bonus features, making them both exciting and rewarding. There are hundreds of them, and they all provide unique visuals and game features. From movie-themed slots to Halloween-themed slots, there's something for everyone. Their game features include the following:
- No-deposit free spins
- Wild reels
- Re-spins
- Progressive jackpots
Table Games
The Platinum Reels Casino table game selection may need some work, but we doubt that most players are interested in games like blackjack and baccarat. The selection of table games seems enough since it's primarily intended to provide slot machine gamers with a break from their routine. Just over a dozen table games are available (mostly card games). You won't find many options, but everything you may need is there. The variety of games available includes:
- Rummy
- Pontoon
- Baccarat
- Blackjack
- Three Card Poker
- Caribbean Stud Poker
Video Poker and Specialty Games
The video poker options at Platinum Reels are almost as extensive as the slot machine lobby. There are more than 60 different variations of video poker available. Video poker enthusiasts can choose from several variants of the game, including:
- Sevens Wild
- Loose Deuces
- Bonus Deuces Wild
- All American Poker
- Bonus Poker Deluxe
- Double Double Jackpot Poker
The last category is Specialty Games. In this collection, you'll find a mishmash of video games that didn't fit anywhere else. Among the games available in this section of Platinum Reels Casino are roulette, craps, scratch cards, and keno.
Game Providers
Popular Slots
Wide variety of slots and table games
Games from reputable software providers
Regular updates with new game titles
Limited live dealer game options
Some games may be restricted in certain regions
Platinum Reels Live Casino
Unfortunately, Platinum Reels does not have a live casino option. This is mainly because the casino offers slot games. That being said, Platinum Reels still has plenty to offer. The absence of a live dealer does not detract from the quality of the casino's gaming experience. It has an impressive selection of games for players, including slots, table games, video poker, and more.
Platinum Reels Casino Payout Rate (RTP)
According to unbiased third-party auditor iTech Labs, players can expect over a 96% return on average across all games at Platinum Reels Casino. Whereas traditional slot machines in brick-and-mortar casinos normally return between 70% and 90%, the newest internet slots return 96% or more. Return to player (RTP) is the proportion of money wagered returned to the player as wins. The return-to-player percentages (RTPs) of all slots games at Platinum Reels are shown for players to review before making real money wagers. Your slot's ultimate payoff is determined by your luck and the slot's theoretical return to player (RTP) rates.
Platinum Reels Casino Software
In this day and age of information and technology, there is no excuse for a casino not to have a well-designed website. Finding one that does not meet these standards is aggravating. It is good to know that this component of the online casino software offered by Platinum Reels works exactly as described.
Platinum Reels Casino uses software developed by Realtime Gaming for all of its games. This company was one of the first to create successful online casino games, and its name is synonymous with quality in the industry. The games offered by Platinum Reels aren't the most innovative or cutting-edge that you'll come across. However, they come from a reputable developer and have been rigorously tested to ensure they are fair, so it's worth giving them a go.
The Platinum Reels casino is a downloadable application for Microsoft Windows computers and a browser-based platform. The casino offers mobile-optimized versions of select games, which may be accessed straight from the web browser on your mobile device. However, not all games can be played on mobile devices.
Lowest
91.00%
Platinum Reels
95.50%
Highest
97.14%
Rank 0 of 29
Fairness and Legitimacy
The casino games adhere to the guidelines established by the European Gaming and Betting Association (EGBA). The RTG software used by Platinum Reels employs a random number generator (RNG) that iTech Laboratories, an Australian testing facility with a solid accuracy reputation, has verified. Therefore, the games of this casino are fair, and the results of every game are genuinely random.
Licensed and regulated by recognized authorities
Uses RNG for fair game outcomes
Committed to responsible gaming practices
Limited transparency on individual game RTPs
Restricted access in some countries
Platinum Reels Responsible Gambling Record
Like all reputable online casinos, Platinum Reels Casino has responsible gambling policies and practices to ensure its customers' safety and well-being. This includes offering resources such as self-exclusion tools, setting deposit limits, and providing access to support services for those who may need them.
Platinum Reels Security
Platinum Reels Casino provides its players with the highest level of security. To ensure that the confidentiality of its customer's personal information is maintained throughout data transfers to and from the casino's servers, Platinum Reels Casino uses encrypted 123-bit SSL connection, firewalls, and other data protection protocols. Furthermore, Platinum Reels uses an advanced scam detection system. This system is designed to detect any suspicious activity so that it can be stopped before it causes any harm. All deposits and withdrawals are processed through the most secure banking systems, not through unauthorized third-party channels, ensuring your funds are always safe.
Rank 0 of 29
Platinum Reels Casino live chat and customer support
You can always depend on having a phenomenal time when you play at Platinum Reels Casino since they never provide anything less than exceptional customer support. A team of representatives is available around the clock, every day of the week, to answer any inquiries or address any problems that players may have. If you need to speak with a representative of the customer service department, you may do so via:
- Live chat
- Telephone
The quickest way to get in touch is through Live Chat. You can get it by visiting the site or installing the casino software on your computer. The phone number for the service department is toll-free in certain areas. Emailing the casino is more convenient if you have a long message to deliver. They're the first online casino I've seen to use WhatsApp, so props for that. In addition, the Platinum Reels website has an extensive Frequently Asked Questions (FAQ) section that offers in-depth responses to various inquiries about the company's offerings and responses to further queries.
24/7 customer support available
Multiple contact options, including live chat and email
Friendly and helpful support staff
No phone support available
Response times can vary during peak hours
How Platinum Reels Performs Against the Competition
See how Platinum Reels performs in various key metrics against all casinos we have reviewed!
Lowest
0
Platinum Reels
3,000$
Highest
90,001$
Lowest
2-5 Days
Platinum Reels
1-3 Days
Highest
Instant
Rank 0 of 29
Platinum Reels Casino Apps and Mobile Version
The mobile version of Platinum Reels Casino offers a smooth and accessible gaming experience, optimized for both Android and iOS devices. It allows players to enjoy a wide range of games on the go without compromising on quality.
Usability of the Platinum Reels Online Casino
Platinum Reels Online Casino has made it a priority to provide players with an easy-to-use and intuitive experience. The site is designed to be user-friendly and straightforward, making navigating all the features and games easy. The homepage provides an excellent overview of the available games, bonuses, promotions, and loyalty programs, making it easy to find what you need quickly.
Moreover, the casino has a search bar to help you zero in on your preferred games, and there are also fast access links to the casino's main sections. At Platinum Reels mobile has the same ease of use as the desktop version. Navigation and content discovery is optimized for mobile devices. You can play most of the games from the convenience of your mobile device. But it's disappointing because some video poker and table game varieties won't function on your mobile device.
Platinum Reels Casino FAQs
What is the Contact Number for Platinum Reels?
If you have any questions, you can reach the support team on 1 866 311 6263 (toll-free). You can also contact the customer support staff by sending an email to support@platinumreels.com or by using the website’s Live Chat feature.
How Do I Close My Account at Platinum Reels?
Contact customer care and ask for their help if you want to cancel your account permanently. This is the only method to do so. It is easy to request that your casino account be closed by contacting the casino's customer service department.
- STEP 1: Contact the help desk via Live Chat after signing into your account.
- STEP 2: Start the conversation by saying you want to terminate or suspend your account.
- STEP 3: The help desk rep will need you to verify a few things before they can fulfil your request. Provide the details as soon as possible.
- STEP 4: When your identity has been confirmed, the customer service representative will ask for final confirmation to close the account. The agent may also inquire about the reason for the account closure. When verification is obtained, the representative will close the account.
It is essential to remember that canceling an account via customer support will take much more time than temporarily suspending the account.
Is Platinum Reels A Rip Off/Fraud?
Absolutely not. While there are a few complaints online about the casino, Platinum Reels has a strong reputation overall. The casino offers a safe and secure gaming experience and is licensed and regulated by the Government of Curacao. This indicates that Platinum Reels is legally permitted to do its business within the constraints of the law. Also, a third party supervises and audits its activities to ensure they are always fair and secure. The customer service at Platinum Reels is also highly praised and employs the latest security measures to protect their players’ information and financial details.
Do You Have to Download Software to Play at Platinum Reels?
No, you don’t have. While the Platinum Reels mobile site is unavailable as a dedicated app, it is still accessible through mobile browsers by visiting platinumreels.com. The casino’s web browser-based app supports instant play features. Also, Platinum Reels’ website is mobile-friendly on any device, thanks to its up-to-date HTML framework. Thus, the website should automatically adjust itself for your particular device. This means that a dedicated app for Platinum Reels casino is unnecessary.
Can I Pay by Mobile at Platinum Reels?
At Platinum Reels, you can use your mobile device to make deposits and withdrawals quickly and securely. The casino websites allow players to access games and payment options, among other features and sections of the casino’s website.
Does Platinum Reels Accept PayPal or Cryptocurrency?
Currently, Platinum Reels does not support using PayPal for either deposits or withdrawals. On the other hand, you can use Bitcoin as your payment method. Bitcoin is the only supported cryptocurrency on the platform. Bitcoin withdrawal processes typically take between 24 and 48 hours to complete.
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