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PlayGrand

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7.6

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PlayGrand Review
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PlayGrand is not allowed in United States

Fraud & Cheat Reports for PlayGrand Casino - Comprehensive Research

Last updated April 14, 2025

Playgrand Casino is a gambling platform that first came to light in 2013. It is owned and operated by White Hat Gaming Limited and is licensed by the Malta Gaming Authority and the UK Gambling Commission (UKGC). These two are some of the biggest bodies regulating gambling activities globally. This review will assess whether Playgrand Casino is a fraud or a scam. Read on to discover!

What our readers say about PlayGrand Casino

Operator Casino Bonus Offers

1st Deposit Bonus

300€ Sign up bonus + 30 Free Spins

Percentage

100%

Wagering

35x Bonus

Valid Time

30 Days

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PlayGrand logo

2nd Deposit

500€ Sign up bonus + 50 Free Spins

Percentage

50%

Wagering

35x Bonus

Valid Time

10 Days

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PlayGrand logo

3rd Deposit

200€ Sign up bonus + 20 Free Spins

Percentage

50%

Wagering

35x Bonus

Valid Time

10 Days

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PlayGrand logo

Are There Any Negative Customer Reviews?

Every business is vulnerable to reviews, both positive and negative. Our research checked different sources, including watchdog sites such as Trust Pilot. At the time, we found 46 reviews, 9% of which were 5-starred and 78% 1-starred. All the reviews and ratings brought the Trust Score to 1.7, which is ultimately bad.

Further investigating the positive reviews, we found that most players were delighted by the customer support and quick withdrawals. They explained how good of an experience they had had with Playgrand Casino, especially the excellent selection of games.

On the other hand, the negative reviews were on the high wagering requirements of up to 50X and the caps on Playgrand Casino bonuses. Others claimed that Playgrand Casino controls the outcomes. We did not find responses from the companies regarding these negative reviews.

This also applies to the PlayGrand mobile version.

PlayGrand Scam & Fraud FAQ

A Huge Welcome Bonus

PlayGrand Casino knows how important it is to appreciate its new customers. It has a huge welcome package of up to €1000 plus 100 PlayGrand Casino free spins on different slot games. The package is available in three different batches on your first three deposits. It is a perfect way to get started on your gambling activities. It attracts friendly wagering requirements of 35X and expires within 10 days after claiming. This bonus can also be claimed on the PlayGrand mobile version.

Fully Licensed and Regulated

The casino is licensed and regulated by two prestigious bodies: the Malta Gaming Authority and the UK Gambling Commission. Both of these regulatory bodies are renowned worldwide for their high standards in player protection. Additionally, PlayGrand's games are independently verified by eCOGRA to ensure fairness and safety.

Offers Quick Payouts

No matter how good a site it is, it would make sense to wait for your funds so long to clear. PlayGrand Casino makes it easier for its players by providing reputable payment methods, including Visa, MasterCard, Skrill, and Neteller. All these options are safe and convenient to use.

Extensive Collection of Games

PlayGrand Casino offers a diverse selection of games to suit various preferences, from slots to live dealer games. The games lobby is well organized, making it easy to find what you’re looking for. With over 470 slot games available, you’ll find popular titles like Dead or Alive, Jack and the Beanstalk, and Game of Thrones. These games come from leading software providers, including Microgaming, NetEnt, and NextGen Gaming.

Available Live Chat Support (24/7)

PlayGrand Casino boasts a very friendly customer support team. You can get through to them via the live chat feature or by emailing support@playgrandcasino.com. Email support works best if you have a lengthy query requiring an in-depth explanation. On the other hand, urgent issues work best with the live chat feature. While the site lacks phone support, the available methods are adequate.

What Can You Do If You Suspect Fraud at PlayGrand Casino?

When assessing the ‘Terms and Conditions’ at PlayGrand Casino, we found an in-depth procedure for complaints. If you suspect or encounter an issue at the casino, the first course of action is to contact the customer support team. You can do so through the live chat or email. After this, an advisor will investigate the issue and respond to it.

Is The Log In At PlayGrand Casino Safe?

The login process at PlayGrand Casino is secure for all users. You only need to use your username and password, then click the ‘Log In’ button. If you miss or do not remember your credentials, use the ‘Forgot Password’ button to reset it.

Is The Casino Bonus Of PlayGrand Reputable?

PlayGrand Casino understands the importance of appreciating its customers. The most impressive bonus you will find is the welcome package that makes you eligible for up to €1000 plus 100 bonus spins. This bonus is split in the first three deposits as follows:

Is My Credit Card Data Safe?

PlayGrand Casino employs advanced SSL encryption to protect data during online transactions. SSL encryption ensures that your credit card, debit card, and personal information are secure while being transmitted. If your browser is configured correctly, you’ll see a warning indicating the site’s data protection. However, it’s essential to exercise caution when using public Wi-Fi or shared devices. Avoid sending sensitive details over email.

Reader’s Call - We Will Help You

We are dedicated to providing a safe gambling environment. If you suspect fraud or have concerns about PlayGrand Casino or any online casino, please reach out to us. You can contact us at casino.online or leave a comment below. Our team will respond within 24 hours. By sharing your experiences, you help maintain the integrity of the industry and assist other players in making informed choices.

author

Written by

Alejandro Dalby

I'm an experienced writer specializing in casino games and sports betting. My journey in the iGaming industry has equipped me with a deep understanding of gaming strategies and market trends. I'm here to share my insights and help you navigate the exciting world of online gambling.

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