PROS v CONS AT PlayMillion
- Customer Support availability 24/7.
- The wide range of payment options and the availability of invoice payment on mobile.
- Variety of software developers used to power the site.
- The iTech Lab audit report that proved the RNG as fair.
- The simple and easy use and navigation of the website
- High wagering requirements on PlayMillion Sign up Bonus
- Unavailability of a telephone number on the Customer Support service.
Ratings & Review
200€ + 200 Free spins
The programme consists of 6 different levels and players collect points that can be exchanged for cash and many benefits.
This provides players with the assurance that the casino is fair and comply with strict requirements.
The comprehensive deposit and withdrawal methods that include PayPal and Siri Mobile with its invoice-based payment shows innovation.
The mixture between large developers like NetEnt and smaller ones to power the casino leads to great innovation and variety.
PlayMillion casino pays great attention to Responsible Gambling and the self-evaluation test that players can take is a great innovation.
Everything You Need To Know About PlayMillion
PlayMillion PAYOUT RATE
The PlayMillion casino does not publish any Return to Player Percentages (RTP %) which is a theoretical % calculated over a period of time to determine the Return to Players. This can be done for individual slots and table games but in the case of PlayMillion Casino auditors of iTech Labs did a randomness test on the casino but the casino decides not to publish the results. The non-publication of this results are viewed as negative for the casino.
The licensing authorities of the casino, Malta and Great Britain are regarded as two of the strictest authorities and won’t allow any casino to follow any unfair practices and all machines and games RTP’s must be in line with the industry standards. In the absence of any published information, it can be deemed fair to assume that PlayMillions casino RTP will be in line with the general industry standard.
PlayMillion casino has more than 16 different game suppliers and clearly focus more on slots with more than 300 titles in their selection. The casino is powered by CryptoLogic, SkillOnNet and NetEnt. There was some criticism against SkillOnNet by certain portals on some of the video poker titles that they offer but there are something for everyone at the casino.
The PlayMillion Slot Machines at the casino is powered by NetEnt as the largest software supplier with some well-known titles like Gun’s and Roses and many others. The favourite progressive jackpots from NetEnt like MegaFortune and Arabian Nights are also available. There are also some favourite Cryptologic titles available like Spiderman and many others. There are also a large number of other smaller software developers available to be enjoyed. The casino is being managed by SkillOnNet and they feature some of their table casino games like PlayMillion Roulette and also video slots. There are also some Playtech video poker games available. The Live Casino games are powered by Evolution Gaming, NetEnt Live and Extreme Live Gaming that provides excellent streaming in high quality. The VIP tables are provided by Evolution Gaming.
In conclusion, it can be said that the use of large software developers and smaller software developers to provide software ensure that the variety of slots and the quality of the Live Casino provides entertainment for everybody.
PAYMENT METHODS AT PlayMillion
PlayMillion Casino really offers the most comprehensive number of payment options available and all the different options can be viewed on the homepage of their website. The right-hand side of the main taskbar houses the “PAYMENT METHODS” button that you can click on to open the page with all the available options placed in different categories. The categories can be opened to display the various methods and payment providers. When you click on the logo of any payment provider the page will open with all necessary information about the method and how to open an account with the provider. The different methods available covers every type of banking method that is available in the gambling industry and it offers the following different methods:
- Debit cards- 3 different options with MasterCard the most prominent option.
- E/Wallets- 9 different eWallets with PayPal, Skrill and Netteller the most prominent ones.
- PrePaid cards- 8 different options with Paysafecard and entropay the most prominent ones.
- Bank Transfers- 19 different options are available with Trustly and Wire transfer the most prominent ones.
- Invoice Payments- 4 different options with Siri Mobile and Zimpler the most prominent ones.
The different options are not available in all areas and come with their own minimum and maximum deposit amounts and time periods before the deposits are available in your account. The information available on the website is of great help to decide which method to select to use when making your deposits.
WITHDRAWAL TIMES AT PlayMillion
There are various ways options to withdraw your money from PlayMillion casino but the prepaid cards and invoice payment options can’t be used for withdrawals. The minimum amount that can be withdrawn is and the maximum monthly limit is £10 000 with a transaction maximum of £5000. The type of payment method chosen will determine which withdrawal method you use and the license and legislation require that the depositing and withdrawal account must be the same also plays a role. The following time limits apply to the different methods:
- Bank Transfers can take between 2-7 business days.
- Debit cards withdrawals take between 2-7 business days
- EWallets withdrawals can happen on the same day.
That is the reason why many review sites recommend that players use eWallets, in particular, PayPal where deposits and withdrawals can happen in the shortest time.
PlayMillion LIVE CHAT AND CUSTOMER SUPPORT
The Customer Support is available on a 24/7 basis to ensure that players can be helped with queries and problems they might encounter. There is also email support available that can be used to send verification documents or other correspondence to the casino. The casino has a Live Chat function that is available on a 24/7 basis and players can be assisted in various different languages if needed.
The service provided is of the required standard and although some players complained about the slow response to emails many others were perfectly happy with the quality of service and were happy that help is available on a 24/7 basis by experienced staff.
The majority of issues that will be dealt with using Live Chat will be requests for more information on bonuses and promotions and other issues, more serious complaints will be dealt with by sending faxes with written responses. Unfortunately, the telephone number is not available on the Customer Support page.
PlayMillion RESPONSIBLE GAMBLING RECORD
It is clear that PlayMillion casino is serious about the issue of responsible gambling and they have a clear policy on responsible gambling that can be found on their homepage under the Company section. The policy document spells out the different measures that the casino takes to prevent problems like underage gambling, compulsive behaviour and unauthorised access to your information and computer.
They also cooperate with various organisations to prevent problem gambling and have different methods available that players can use and implement to ensure that they gamble responsibly. They also have experienced staff in the Customer Support section are available 24/7 to speak to players and help them to get the necessary support and information to gamble responsibly. They have a very interesting self-evaluation test available on the website that players can undertake to assess their gambling habits. They also offer good advice to players and tips to promote responsible gambling.
The casino utilises 128-bit, SSL data encryption for all transactions and communications incoming or outgoing to ensure that no unauthorised access to the information can happen during transmission. The PlayMillion security measures can be viewed as adequate and in line with what the industry regards as the standard to ensure the protection of customers private and financial information from unauthorised access.
PlayMillion FAIRNESS AND LEGITIMACY
PlayMillion casino use software provided by reputable software developers to power their games and their games are fair to players. To ensure that the fairness of the games won’t be in doubt the Random Number Generator (RNG) was tested and audited to ensure that it selects numbers absolutely random. The independent well-known auditor company iTech Labs was used to conduct this audit and found that the games offered by PlayMillion casino are fair and they earned the fairness seal. Unfortunately, the casino didn’t publish the audit report and also not the RTP’s of their games.
Other factors that must be taken into consideration is the license awarded to the casino and in this regard, players can feel safe in the knowledge that PlayMillion casino is licensed by the two strictest authorities namely that of Malta and Great Britain. The license requirements and the regular testing and auditing of the RNG provide players with the assurance that the casino is fair and legitimate. The casino states on their website that their aim is to provide a fair and transparent service to their customers and to ensure fair gaming they ensure that they use the best RGN technology that is reviewed monthly by iTech Labs.
PlayMillion TERMS AND CONDITIONS
The Terms & Conditions can be found on the homepage on the PlayMillion website in the secondary menu at the bottom in the centre of the page under the Company section. When you click on the Terms & Conditions button the Terms & Conditions section opens. There is also specific T & C’s for the different Bonus and promotions that spells out the different requirements. The T & C’s are divided into different sections that deal with different matters and follows a logical sequence to allow for easy understanding and interpretation.
How do I sign up for PlayMillion?
The process of signing up is very easy and simple and happens on the homepage of the PlayMillions website. On the home page on the right-hand side of the information bar, there is a “Register” button that you must click on. This will open a page with the registration form and the Welcoming Offer information. The form has the following compulsory fields Username, Email address and Password that must be completed. After completion, the “Create Account” button must be clicked to open the account.
Further personal information will then be required to complete the process. The information supplied must be correct, current and complete. The Terms & Conditions prescribe the requirements and the information needed to register an account. There are three types of accounts that can be registered namely:
- Practice Account- require name, email and password.
- Bonus Account- require name, validated address, contact details and other information.
- Real Money Account- require the requirements as above and a minimum deposit amount as determined.
What is the contact number for PlayMillion?
Unfortunately, the website does not display the contact number for the UK or International players on their website but players must make use of the live chat option or send an email to contact the casino. After a comprehensive search the following numbers were found:
- Phone: +1647-724-4691
- Fax: +1760-542-6028
- Phone: 0203 150-0852
How do I log in to PlayMillion?
You log in to PlayMillions casino by going to the Home Page of the website and on the right-hand side of the information bar, there is a “Login” button that you must click on to open the login page. Once the page is opened you complete the “Username and Password” fields and click on the “Sign In” button. You can also elect to remain signed in by exercising the option on the login page. Once signed in you can access the games or services that you prefer.
How do I close my account at PlayMillion?
It is a very simple process to close your account at PlayMillion casino and it can be done immediately. You must contact Customer Support with the request to either close your account temporarily or permanently and they can require for reasons of security request that you forward the request to them in the form of an email. The Customer Support can then be contacted telephonically or via live chat by using the 24/7 Support tab on the home page. The Players Limitation Service can then be used to close the account and if the reason is about possible gambling addiction the casino request that they are informed about the reason for closing or limiting the account. The casino will require that you provide them with reasons to establish if the closure is because of gambling addiction and in that event your account email address will be immediately removed from the subscription list, your methods of payment will be blocked and you will be unable to open any new accounts. They also have a team available to assist you with any problems.
Is PlayMillion a Rip Off/Fraud?
Players are in general happy with the casino and what it offers to them when looking at sites that deal with customer complaints against casinos we find the majority of complaints against PlayMillion casino have been resolved. In many instances, it is about verification issues and also relating to self-exclusion and responsible gambling. In general, players view the casino in a positive way and are happy that the casino is reputable and trustworthy. There are players that would like to see games provided by other software developers also available at the casino. The casino is not being viewed as a rip-off or fraudulent by players and feel that their licensing by both Malta and Great Britain provide them with that assurance.
Do you have to download software to play at PlayMillion?
PlayMillion casino offer players the choice of about 350 games that can be played and this can be done by either using your internet browser to log in on the PlayMillion website or by downloading and installing the PlayMillion software onto your computer. There is no charge levied for downloading the software and the process is easy and simple to execute. The downloading and installation of the software affords the player access to all available games, Cashier department, Customer Support Services and all the other services offered by the casino. The advantage of downloading the software lies in the fact that all games and services have already been loaded onto your computer and you only have to open the games when you want to play. This happens fast and you are quickly ready to play whatever you prefer. In comparison with the instant play using the internet browser, you must first open and load every game before you can start playing it. Both options provide a similar game selection but the difference lies in the quicker access, loading speed and convenience of having everything available on your desktop.
Can I pay via my mobile at PlayMillion?
PlayMillion casino does offer the option to fund your casino deposits with payments from your mobile phone and this service is currently provided through the use of the Siri Mobile payment option. This option operates very easily and allows instant deposits to be made from your mobile phone account into your casino account. The casino will then bill your mobile network and the amount will be recouped from your mobile phone account. The process is very simple and you only need to have a phone device that can receive SMS’s and an active mobile phone account to make payments using the Siri Mobile payment method. There is no need to have a Siri account. Once you deposit money at the approved Siri Casinos cashier using the method, you enter your mobile phone number and if correctly entered the Siri system will send a verification SMS with a code to your mobile. You use this code to verify your deposit after making a call from your mobile device. There is a monthly limit to deposits that can be made in this way and the deposits will be debited against your monthly mobile phone bill.
Does PlayMillion accept PayPal?
Play Million Casino accepts the use of eWallets as legitimate banking methods, and in line with many other reputable casinos, offer PayPal as banking method to players. The casino offers a link on their website for players that want to open an account with PayPal with which they can exchange money on the net, deposit money safely into their casino account and withdraw their money when they feel like it. The PayPal account offers players a simple easy to use option to transact in a secure way with an internationally accepted payment method. The advantage of using the payment method is that PlayMillion as an approved PayPal casino immediately credits your account with any deposits made. This enables players to start playing without any delay. The PayPal payment method also ensures the security of your financial data and you don’t have to provide any debit information to the casino which also reduces the risk of any of your financial information lands in the wrong hands. Withdrawals are also quick and can be in your account between 24-48 hours depending on all verification requirements being met.
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