PlayMillion Casino Review Withdrawal Times, Live Chat, RTP & Reader Opinions

The PlayMillion casino does not publish any Return to Player Percentages (RTP %) which is a theoretical % calculated over a period of time to determine the Return to Players. This can be done for individual slots and table games but in the case of PlayMillion Casino auditors of iTech Labs did a randomness test on the casino but the casino decides not to publish the results. The non-publication of this results are viewed as negative for the casino.

The licensing authorities of the casino, Malta and Great Britain are regarded as two of the strictest authorities and won’t allow any casino to follow any unfair practices and all machines and games RTP’s must be in line with the industry standards. In the absence of any published information, it can be deemed fair to assume that PlayMillions casino RTP will be in line with the general industry standard.

PlayMillion casino has more than 16 different game suppliers and clearly focus more on slots with more than 300 titles in their selection. The casino is powered by CryptoLogic, SkillOnNet and NetEnt. There was some criticism against SkillOnNet by certain portals on some of the video poker titles that they offer but there are something for everyone at the casino.

The PlayMillion Slot Machines at the casino is powered by NetEnt as the largest software supplier with some well-known titles like Gun’s and Roses and many others. The favourite progressive jackpots from NetEnt like MegaFortune and Arabian Nights are also available. There are also some favourite Cryptologic titles available like Spiderman and many others. There are also a large number of other smaller software developers available to be enjoyed.  The casino is being managed by SkillOnNet and they feature some of their table casino games like PlayMillion Roulette and also video slots. There are also some Playtech video poker games available. The Live Casino games are powered by Evolution Gaming, NetEnt Live and Extreme Live Gaming that provides excellent streaming in high quality. The VIP tables are provided by Evolution Gaming.

In conclusion, it can be said that the use of large software developers and smaller software developers to provide software ensure that the variety of slots and the quality of the Live Casino provides entertainment for everybody.

PlayMillion Casino really offers the most comprehensive number of payment options available and all the different options can be viewed on the homepage of their website. The right-hand side of the main taskbar houses the “PAYMENT METHODS” button that you can click on to open the page with all the available options placed in different categories. The categories can be opened to display the various methods and payment providers. When you click on the logo of any payment provider the page will open with all necessary information about the method and how to open an account with the provider. The different methods available covers every type of banking method that is available in the gambling industry and it offers the following different methods:

• Debit cards- 3 different options with MasterCard the most prominent option.
• E/Wallets- 9 different eWallets with PayPal, Skrill and Netteller the most prominent ones.
• PrePaid cards- 8 different options with Paysafecard and entropay the most prominent ones.
• Bank Transfers- 19 different options are available with Trustly and Wire transfer the most prominent ones.
• Invoice Payments- 4 different options with Siri Mobile and Zimpler the most prominent ones.

The different options are not available in all areas and come with their own minimum and maximum deposit amounts and time periods before the deposits are available in your account. The information available on the website is of great help to decide which method to select to use when making your deposits.

There are various ways options to withdraw your money from PlayMillion casino but the prepaid cards and invoice payment options can’t be used for withdrawals. The minimum amount that can be withdrawn is and the maximum monthly limit is £10 000 with a transaction maximum of £5000. The type of payment method chosen will determine which withdrawal method you use and the license and legislation require that the depositing and withdrawal account must be the same also plays a role. The following time limits apply to the different methods:

• Bank Transfers can take between 2-7 business days.
• Debit cards withdrawals take between 2-7 business days
• EWallets withdrawals can happen on the same day.

That is the reason why many review sites recommend that players use eWallets, in particular, PayPal where deposits and withdrawals can happen in the shortest time.

The Customer Support is available on a 24/7 basis to ensure that players can be helped with queries and problems they might encounter. There is also email support available that can be used to send verification documents or other correspondence to the casino. The casino has a Live Chat function that is available on a 24/7 basis and players can be assisted in various different languages if needed.

The service provided is of the required standard and although some players complained about the slow response to emails many others were perfectly happy with the quality of service and were happy that help is available on a 24/7 basis by experienced staff.

The majority of issues that will be dealt with using Live Chat will be requests for more information on bonuses and promotions and other issues, more serious complaints will be dealt with by sending faxes with written responses. Unfortunately, the telephone number is not available on the Customer Support page.

It is clear that PlayMillion casino is serious about the issue of responsible gambling and they have a clear policy on responsible gambling that can be found on their homepage under the Company section. The policy document spells out the different measures that the casino takes to prevent problems like underage gambling, compulsive behaviour and unauthorised access to your information and computer.

They also cooperate with various organisations to prevent problem gambling and have different methods available that players can use and implement to ensure that they gamble responsibly. They also have experienced staff in the Customer Support section are available 24/7 to speak to players and help them to get the necessary support and information to gamble responsibly. They have a very interesting self-evaluation test available on the website that players can undertake to assess their gambling habits. They also offer good advice to players and tips to promote responsible gambling.

The PlayMillion states on their website that they view customer security in a very serious light and have a dedicated Privacy policy that can be read by clicking on the tab on their home page. Their license requirements and legislation require that they must ensure that all personal and financial information of players must at all times be safeguarded against any unauthorised access. To ensure that your data and information remains 100% secure and safe at all times they employ the necessary interventions and protocols that are regarded as the industry standards with regard to security.

The casino utilises 128-bit, SSL data encryption for all transactions and communications incoming or outgoing to ensure that no unauthorised access to the information can happen during transmission. The PlayMillion security measures can be viewed as adequate and in line with what the industry regards as the standard to ensure the protection of customers private and financial information from unauthorised access.

PlayMillion casino use software provided by reputable software developers to power their games and their games are fair to players. To ensure that the fairness of the games won’t be in doubt the Random Number Generator (RNG) was tested and audited to ensure that it selects numbers absolutely random. The independent well-known auditor company iTech Labs was used to conduct this audit and found that the games offered by PlayMillion casino are fair and they earned the fairness seal. Unfortunately, the casino didn’t publish the audit report and also not the RTP’s of their games.

Other factors that must be taken into consideration is the license awarded to the casino and in this regard, players can feel safe in the knowledge that PlayMillion casino is licensed by the two strictest authorities namely that of Malta and Great Britain. The license requirements and the regular testing and auditing of the RNG provide players with the assurance that the casino is fair and legitimate. The casino states on their website that their aim is to provide a fair and transparent service to their customers and to ensure fair gaming they ensure that they use the best RGN technology that is reviewed monthly by iTech Labs.

The Terms & Conditions can be found on the homepage on the PlayMillion website in the secondary menu at the bottom in the centre of the page under the Company section. When you click on the Terms & Conditions button the Terms & Conditions section opens. There is also specific T & C’s for the different Bonus and promotions that spells out the different requirements. The T & C’s are divided into different sections that deal with different matters and follows a logical sequence to allow for easy understanding and interpretation.

There is also a Privacy Policy available that details the policy in detail to ensure understanding of the manner in which the casino deals with client information. The overall impression is that the casino strives to inform players of their rights and their obligations to ensure greater understanding and clarity of how the casino operates and their licence requirements.