Are There Any Negative Customer Reviews?
In our overview of PokerStars Casino, we look to clarify fraud claims about the gambling platform, we consider customer testimonials. You can learn a lot about what previous players say regarding an operator. However, we don't only evaluate the negative reviews, but also how a casino responds to them. PokerStars is an international website with a large customer base. Therefore, it's not surprising the website has several negative customer reviews.
Delayed withdrawals are the most recurring issue on various review sites. Players complain of the casino refusing to honour legitimate winnings or taking too long. Another problem that appears constantly is customers having their accounts closed without valid reasons. Some reviews say the operator asks for various documents for verification, but still doesn't tell gamblers what the matter is.
The PokerStars bonuses seem to fare rather well when processing.
The company hasn't responded to any recent complaints on a few trustworthy review sites, which can be a red flag for some players. A deep dive into various reviews indicates one thing; the main problem is poor communication from the support team. For example, the matter of verification may be part of the casino's KYC and AML protocols.
Some of the players complaining about delayed payouts use credit and debit cards. However, PokerStars doesn't clear up some of these situations adequately. The operator should also consider reviewing its withdrawal processes to eliminate a few regular complications and hopefully speed things up.