What our readers say about PokerStars

All Reviews: 2

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Nov 24, 2021
Gloria Hudson
7 .0

The casino has multifaceted customer engagement points, which makes understanding easier. I don’t particularly appreciate calling customer care as I will be queued for more than 10 minutes to speak to the available customer service agent. The material on the website is enough to give me the information I need. I also like their innovativeness and problem-solving initiatives.

Nov 16, 2021
Jamie Felon
9 .0

As much as I like casino gaming, I also bet on football games. PokerStars allows me to enjoy all my betting escapades on one platform. Also, the sign-up bonus gave me a boost to my first deposits. My first win on PokerStars came from the no deposit bonus. The other offers also look enticing. Ideally, PokerStars casino is where I call “My Betting Home.”

Get 100 Free Spins when you join & up to 200 more
New casino players only. No deposit bonus is subject to account verification. Min. deposit £10 with code ‘FIRST200’. Debit card (Visa or Mastercard) only. Valid on selected games. 7 day expiry. All spins must be used before withdrawal allowed. Terms apply.

Are There Any Negative PokerStars Casino Customer Reviews?

In our overview of PokerStars Casino, we look to clarify fraud claims about the gambling platform, we consider customer testimonials. You can learn a lot about what previous players say regarding an operator. However, we don’t only evaluate the negative reviews, but also how a casino responds to them. PokerStars is an international website with a large customer base. Therefore, it’s not surprising the website has several negative customer reviews.

Delayed withdrawals are the most recurring issue on various review sites. Players complain of the casino refusing to honour legitimate winnings or taking too long. Another problem that appears constantly is customers having their accounts closed without valid reasons. Some reviews say the operator asks for various documents for verification, but still doesn’t tell gamblers what the matter is.

The company hasn’t responded to any recent complaints on a few trustworthy review sites, which can be a red flag for some players. A deep dive into various reviews indicates one thing; the main problem is poor communication from the support team. For example, the matter of verification may be part of the casino’s KYC and AML protocols. Some of the players complaining about delayed payouts use credit and debit cards. However, PokerStars doesn’t clear up some of these situations adequately. The operator should also consider reviewing its withdrawal processes to eliminate a few regular complications and hopefully speed things up.

Get PokerStars Casino Bonus
New casino players only. No deposit bonus is subject to account verification. Min. deposit £10 with code ‘FIRST200’. Debit card (Visa or Mastercard) only. Valid on selected games. 7 day expiry. All spins must be used before withdrawal allowed. Terms apply.

PokerStars Casino Scam & Fraud INFORMATION

Reasons Why PokerStars Casino Is a Reputable Online Casino

PokerStars’ reputation precedes it. However, it built its name on poker games. In many regions, PokerStars is the go-to for tournaments, freerolls and cash games. So, the company saw an opportunity to use its brand to enter the casino gaming market. Despite its history, players should know what makes PokerStars a trustworthy gambling website.

For one, its parent company, Stars Group, is a major player in the iGaming sector. The enterprise owns several poker sites, bookmakers and holds some of the largest iGaming tournaments in the world. Hence, it has experience running a legitimate, safe and reliable casino.

Regulation is the first thing any gambler should consider during a licensed online casino comparison. A licensed gambling operator must meet various regulations before receiving authorisation to offer iGaming services and products. PokerStars is registered in Malta, one of the top gambling jurisdictions. Thus, players can be confident the casino abides by a strict set of standards. PokerStars also has a licence from the Isle of Man.

When testing PokerStars Casino, we found a library of over 600 top-tier titles. Such a diverse game suite is only possible because the operator works with several software manufacturers. Not just any developers, though. PokerStars has products from Playtech, NetEnt, Evolution Gaming and several other first-class suppliers. All the game providers are regulated. Additionally, the casino collaborates with Gaming Labs to audit products to ensure fair play.

The responsible gaming resources available at PokerStars are other indicators of the casino’s credibility. You can tell if an operator is trustworthy from the way it treats its customers. The RG page at PokerStars Casino is one of the most comprehensive we have seen. It includes safe gaming tools, tips for self-assessment and advice on finding support.

Summary on why PokerStars Casino Passes the Integrity Test

  • Partners with GamCare to provide responsible gaming tools and support
  • Part of the Stars Groups, a leading online entertainment company
  • The casino is licensed by the Malta Gaming Authority
  • PokerStars Casino has games from big-name developers

What Can You Do in Case You Suspect PokerStars Casino of Fraud?

Online gambling comes with its share of risks. It’s why experts advise players to ensure they are using legitimate websites. Internet casinos face many threats, and fraud tops the list. Some criminals view gambling platforms as ideal gateways for their illicit activities due to the large amounts of money they move. They create accounts under false identities to target the business, customers or both. For this reason, security features are integral to an online casino, and even the most robust measures don’t offer any guarantees. Players should also watch out for fraudulent practices from the casino. Regardless of how reputable an operator is, you can’t be too careful.

If a serious matter arises and you believe it necessitates attention, then try to contact PokerStars. The operator should have the opportunity to respond. If after that you still don’t have a solution, contact a third party that specialises in casino scam cases. In the last section of this review, we direct you on how to address fraud suspicions. Licensing authorities are other parties you can contact to help keep the casino in check.

Is log in at PokerStars Casino Casino safe?

PokerStars Casino is a world-class gaming site. For this reason, it implements several measures to protect customers. The operator is rigorous with its registration process to make certain only legitimate users join the platform. Hence, players can be sure their login details are secure. As with almost every gaming site, you need a username and password. The casino provides layered security that guarantees customers access their accounts safely. You can activate 2-factor authentication, which requires you to input a unique code plus your password to unlock your account.

Another way login credentials stay safe is through encryption. The casino uses advanced SSL encryption to protect all the information transmitted through the website. Expect the same level of security when playing on mobile. PokerStars has a casino app for iOS and Android, as well as a mobile-optimised site. Whether you are gambling on a smartphone or tablet, the operator ensures a safe login. Even with the available protection features, gamblers should play their roles too, like updating browsers and using anti-virus software.

Is the Casino Bonus of PokerStars Casino Reputable?

Players have a few PokerStars Casino bonuses from which to choose. For a majority of users, though, the welcome offer is the most important. From all appearances, the promotions are legitimate.  Only deposits via debit card or MuchBetter qualify, though. Thus, choose your payment method wisely. You can stake them on various slots after the gaming website doubles your funds, except Victory Tribes. The wagering requirements might be a tad confusing, though. The bonus terms can be a bit complex, so, contact customer service for any clarifications.

Is my credit card data safe?

Although digital payment methods have become increasingly popular, credit cards remain the preferred transaction mode for many gamblers. The simplicity and familiarity of card payments is one reason for that. Players who wish to deposit and withdraw via credit cards can do so comfortably. As mentioned earlier, PokerStars Casino is encrypted. The operator uses 128-bit SSL data encryption, which you can verify with the padlock symbol in front of the web address. Players, therefore, know that unauthorised third parties can’t intercept their card details.

Since PokerStars Casino is regulated, it is PCI-compliant, hence, meeting the minimum standards of the card payment industry. When depositing with credit cards, confirm if they are eligible for different promotions. You may not be able to claim PokerStars Casino free spins because you funded your account using Visa.

Had a Bad Experience With PokerStars Casino? – We Can Help You!

Despite all the measures a casino puts in place, fraud cases can still happen. Even a top-rated operator like PokerStars might not be able to weed out all the bad elements in its customer base. So, players could find themselves dealing with unpleasant situations. For example, the casino closing your account with a significant amount of money in it for no justifiable reason. If you suspect fraudulent activities at PokerStars, then bring up your concerns. Send an email to casino.online.  Alternatively, post directly on the comments section. Administering complaints ensures the correct authorities pay attention and maybe the casino as well.

Get PokerStars Casino Bonus
New casino players only. No deposit bonus is subject to account verification. Min. deposit £10 with code ‘FIRST200’. Debit card (Visa or Mastercard) only. Valid on selected games. 7 day expiry. All spins must be used before withdrawal allowed. Terms apply.
Jacob Evans Written by Jacob Evans