Are There Any Negative Customer Reviews?
Many customers are displeased with the service on this site. The most common complaint was with the sign-up bonus. Some customers have noted that the company offers high bonuses, but this is only to trick customers into signing up with the site. In reality, you are highly unlikely to win with the bonus since it has very high wagering requirements. Another common complaint was about the customer service team. The representatives seem to be unaware of how the site works, and they are unlikely to help you in any way. In some cases, they will even close chats rudely.
There have also been some complaints about the range of languages supported by the site. Presently, you can only access the site in English, Swedish, German, and Norwegian. French-speaking citizens from Canada will have to use the casino in English. It is worth noting that this casino accepts users from a limited number of countries. Some customers have raised issues on the possibility of the games being rigged, but this is a baseless claim. It is not possible for the casino or the software providers to rig the games since the casino is monitored by two trusted licensing bodies.
The casino also uses a random number generator (RNG) which is regularly tested for fairness by Nektan Ltd. and NMI. You should note that the return to player rates are only statistical, meaning if you play for a very long time, you should expect to win a certain number of times. This does not always happen, however, since the games are also based on luck. If you suspect that the site is rigging the games, you can forward your dispute to the Independent Betting Adjudication Service (IBAS).
You can take a look at our own review of Pots of Luck Casino to see if these experiences match up.
We also look into the casino bonuses offered by Pots of Luck.
As well as taking a look at the mobile site of Pots of Luck casino.
