Are There Any Negative Customer Reviews?
Yes, there are a few negative comments on the casino. When investigating any online casino, I gather verified customer reviews from the internet and try to match them with the casino's policies and my personal interaction with the casino to determine the legitimacy of the claims. For RealPrize Casino, the positive comments outnumber the negative reviews by far. I have compiled quite a number of the negative reviews that I found.
Most of the comments complained about not receiving their payouts after winning. Sweepstakes casinos work differently. You don't get paid directly for winning. They do not use fiat currencies for transactions. Instead, you purchase playing tokens in the form of internal currency, Gold coins and Social coins. Use the coins to play the various games at the casino to win more coins. To receive a payout, you need to exchange the coins for real money at a value indicated by the casino. Social casinos also have a strict KYC policy. Make sure you comply with these policies to receive your payouts.
A few RealPrize Casino reviews touched on the low RTP of all the games at RealPrize Casino. This claim further stated that the low RTP gave the involved players no chance of winning any game at the casino. With over 200 slots and bingo titles to its name, RealPrize is one of the online social casinos that offers a diverse gaming portfolio compared to its competitors. While there isn't much about the game RTP on the website, you can always ask through the support to get an RTP for the game that you wish to play. This is information the casino will be happy to share with you.
Poor customer service is another popular review the casino has been accused of. The only available communication channel at RealPrize is email. Since it is not a one-on-one type of communication like a live chat, it's important to send the casino a detailed email about your complaint. You can attach any necessary supporting documents for a much faster response. My review of RealPrize can confirm that the casino typically replies in less than an hour. The only disadvantage with email support is the time it takes to get a reply, but you can be sure to get a detailed reply in good time.
False promotions. This complaint accuses the casino of false advertising. In the event of a 50% discount on the coins, the discount did not reflect on the checkout page, and players ended up purchasing the coins at full price. All signs point to RealPrize as a trustworthy casino brand. All RealPrize bonuses are legitimate, and you can only receive them when you follow all the rules. Any hiccup on its website can be reported to the casino for further investigation.
