Are There Any Negative Customer Reviews?
I looked at many reviews for RocketPlay Casino and found several issues relating to various topics. The most persistent problem is the withdrawal process. Customers complain about being allowed to deposit their money without problems but suffer strenuous processes while claiming their winnings.
One customer pointed out that they had deposited 500€, and it reflected instantly. A similar amount dragged on for more than seven days after winning the slots and requesting the money to their bank account. Many problems came from the long process of verifying identity after winning.
Another source of frustration among customers is the customer service for users. Some customers were angry over the slow replies, especially in relation to withdrawing money. Issues relating to deposits were not problematic at any point, but withdrawal inquiries have very slow replies, or in some cases, they stop to reply.