Are There Any Negative Customer Reviews?
There are many positive customer reviews about RollXO Casino, as well as some negative ones. The main complaints are about problems with payments. One client stated they received their bonus and started playing with the RollXO free spins. They got their balance to a considerable amount and were ready to withdraw. The client received information that they could not do so and had trouble finding the reasons.
Another client had issues with the RollXO bonus structure; they used the deposit bonus and won some money from it. The problem came after the user deposited actual cash into their account to add to the winnings from the bonus funds. The client could not get the winnings from their real money deposits because, according to the casino, the whole amount related to the bonus transactions. The explanation was that the client violated wagering requirements to be eligible for withdrawals.
Both clients complain of confusing terms and conditions when dealing with such simple issues. For example, the second user forfeited the bonus winnings to allow withdrawal, but customer service still declined their request. The company has, however, come out to respond to the issues.
