Are There Any Negative Customer Reviews?
If you choose to play at SpinGenie casino, you can expect a smooth and enjoyable gaming experience. However, clients that have had the chance to experience SpinGenie have a few negative things to say about the platform. While they are not extreme issues that should deter you from playing at SpinGenie, they are worth mentioning on this post.
One of the complaints from clients is about the withdrawal time. According to the SpinGenie website, it should take up to three days for withdrawals to be processed. However, this is the industry standard, and it differs from one payment method to the next.
Another notable complaint is that the SpinGenie casino live chat feature is only available after registration. This means that if you have concerns and questions before registering with the platform, you cannot count on the live chat feature for customer support.
While this is a concern that needs to be handled in the future, currently, there are other customer service options like email.
Some clients have also complained that SpinGenie does not support a mobile app. This online casino has not developed a native app that you can get from the App Stores.
However, this issue is not isolated top SpinGenie. Most modern casinos do not depend on native apps because of mobile-optimized websites. This means that you do not really need an app to play at SpinGenie on your phone. You can use the mobile website on your phone’s browser. This option does not require any download.
The above negative comments are significant and need to be addressed by the online casino. However, none of these complaints are critical or indicate any signs of fraudulent activities. Like any other online casino, SpinGenie is not flawless.
However, there are several positive reviews for SpinGenie that show it as a reputable and legitimate online gambling platform.