The Vic Casino Review Withdrawal Times, Live Chat, RTP & Reader Opinions

Although there is not a “general” audited RTP that gives an average across The Vic online casino, they do carry a number of slot games and live casino games with great RTP’s. For example, the popular Cleopatra slot is a 95.02% RTP. The RTP’s for each individual game or live game or slot vary. If you are keen to know the RTP for the live casino game or the particular slot you wish to play, you can contact The Vic customer services using their live chat or their email support.

The Vic use Evolution gaming to power their live casino. Evolution Malta Holdings Limited and Evolution Gaming Malta Limited are licensed and regulated in Great Britain by the UK Gambling Commission under account numbers 41655 and 39002. They are very widely well-known in the industry and in the last couple of years they have been making huge strides towards making their live casino experience as realistic as possible.

For some of their slots, The Vic casino also uses IGT. IGT holds more than 450 global gaming licenses. They are also one of the most well-known gaming software providers in the industry

One of the huge benefits of The Vic casino is that they support all of the current common payment methods that the majority of the big online casinos support. The payment methods available are as follows:

The Vic casino does not place any hold on withdrawals. Obviously, if you have played using The Vic bonus offers or promotional funds you will need to meet the wagering requirements before you can withdraw.

You also might be able to play games and make deposits under certain registration conditions, but you might need to provide further ID if you wish to withdraw. The good thing is, however, that the withdrawal is instant. Once you make the withdrawal request, the funds should be credited to your chosen withdrawal method within 10 minutes.

If the withdrawal time does take any longer, this is more than likely due to being because of holds made by your payment provider, and not the casino.

The Vic have a number of different options for support if you have a question or need help with their online casino. You can telephone their customer services line (the number is on their website) from 8am to 8pm each day if you need something urgent. You can also access the live chat function from 8am to 10.30pm each day, from the link on the website. If you have a query that is not necessarily urgent, then you can email their customer support department.

The Vic have a good responsible gambling record. As well as having links to Gamstop and Gamcare and other organisations on their website. They also have a responsible gambling toolkit that includes deposit limits which can be capped by day, week or month. The casino also has session reminders to remind customers how long they have been playing with the option to lock the account and take a break.

The Vic have a very robust privacy policy. They clearly set out in their privacy policy on their website how they store and use your information. They work with very credible financial institutions to keep your payment details safe such as Barclays, Paysafe and Paypal. You are able to change your privacy preferences if you wish to.

The Vic casino is licensed and regulated by The Gambling Commission under licence 38750 for GB customers. There is not audit information on site however this may be because they are part of Grosvenor.

For customers not playing in the UK, they are licensed and regulated by The Alderney Gambling Control Commission (licences 13 C1 & C2) for non-GB customers playing on our online site. The Vic is part of the Rank Group.

If you read any The Vic Review, you will probably find that the ease of use of the website and how conveniently located all of the information is has become one of the main things people like about the casino. Like all online casino’s, if you are looking for the terms and conditions they are at the bottom of the page.

Each of the different subjects under the terms and conditions are numbered so you can jump to the subject you are looking for. Another benefit here is that they have a few little pages with info like “FAQ’s” and “Banking” that are less content-heavy than terms and conditions and can help you find info quickly.