Are There Any Negative Customer Reviews?
There are always negative comments from players on various issues that they do not find okay with online casinos. Vegas Gems makes no exception. Most of the complaints are about the speed of reward redemptions using some of the accepted methods. There are times delays are reported on some of the payment methods that the casino accepts. Other complaints are primarily on bonuses offered by the casino. Some players would want to see the sweepstakes casino offer more bonuses, while others want to find better terms for most of the offers.
Our comprehensive review of Vegas Gems casino showed that most of the complaints are made by players who failed to meet one or more terms for claiming bonuses, accumulating enough shards for redemptions, or playing specified games. Luckily, most of the players get the assistance they need to meet these conditions.
From our research, we did not find any negative complaints concerning fraud, scams, or unlawful withholding of cash. This is a good sign that the casino is indeed reputable. We also noted that the casino is prompt in responding to complaints that players post about it. While there are areas we find that the casino could improve, we believe that the number and severity of the complaints posted about it do not affect its reputation.
