Are There Any Negative Customer Reviews?
The primary reason for the concerns regarding YesPlay Casino comes from the negative reviews about it that are available online. While many YesPlay review comments are positive, there are also some negative comments from reviewers.
For instance, players have submitted many complaints regarding YesPlay bonus offers. The online casino does not have a YesPlay free no-deposit bonus. This is a feature that attracts a lot of players, especially new ones.
Additionally, players complain about the few bonus offers. For instance, besides the welcome bonus, the online casino does not have other standard promotions and bonus offers. There are no loyalty bonuses, VIP offers, reload, or cashback bonuses at YesPlay Casino. The YesPlay free spins offers are also limited since there are weekly or recurrent offers. This is a huge disadvantage for the casino, as most of its counterparts strive to attract new players using bonuses and special promotions.
Also, YesPlay Casino has a slow and poor customer support system. While the platform has customer support representatives to help players with their issues, a lot of players have complained that the responses from customer support are slow. Also, there are negative comments stating that the customer support is not helpful. This means that either the team is not well-equipped to help clients or not as professional. This is a challenge because if you run a casino comparison, customer support is a key element that most online casinos work towards perfecting.
Additionally, players complain about the live chat feature. While YesPlay Casino does have a live chat feature, it is only available after registration. This means that if players have questions that need to be addressed before they register, they cannot rely on the live chat.
Something else that many players complain about is the withdrawal fees. The site charges hefty withdrawal fees. Also, the online casino offers limited payment options. Therefore, clients cannot avoid the withdrawal fees by choosing better payment methods. This turns off a lot of players since it reduces the amount of money they can withdraw from their casino winnings.
Finally, YesPlay Casino is a South African betting platform. Therefore, it is only available to individuals based in South Africa. This limits players from outside South Africa from experiencing the thrill of the online casino.
