Are There Any Negative Customer Reviews?
While the reviews about ZulaCasino are generally positive, there have been some noteworthy complaints from clients.
One major complaint about this online casino is the fact that it lacks table games. There are wonderful slots at Zula, but players may wish to enjoy classic table games like poker, baccarat, roulette, and blackjack. So, the fact that the casino does not have table games throws off a lot of gamblers.
Players have also complained about the restrictions of the online casino. For instance, while the casino is accessible all across the US, it is still restricted in some key states like Washington, Michigan, Georgia, and more. There are also international restrictions that limit players from different parts of the world from playing at this site.
Customers also worry about the fact that this online casino is not licensed. There have been a lot of negative complaints about this. However, this casino is a social casino. Therefore, it does not require similar certifications as regular online casinos. So, it would be an unfair casino comparison if you rank it in the same category as ordinary online gambling sites.
Furthermore, the casino lacks a dedicated mobile app. This limits players from being able to access the casino and play on the go. However, Zula compensates for this by having a mobile-friendly website.
Finally, the lack of phone customer support is another reason for complaints. The only available customer support service at Zula casino is email, which takes one to two days for a response. Also, the fact that the support services are only available in English is a concern to non-English speaking players.
