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Fraud & Cheat Reports for BetMGM - Comprehensive Research

Last updated April 15, 2025

BetMGM Casino is owned by BetMGM LLC and was established in 2017. It has steadily risen into popularity following its extensive range of slots, table games, and the live casino section. It is licensed and regulated in Great Britain by The Gambling Commission under account number 39198.

Since it operates online, reputation is everything. This comprehensive research aims to check whether BetMGM Casino is a scam or involved in any fraudulent activities. Read on!

What our readers say about BetMGM

Operator Casino Bonus Offers

1st Deposit Bonus

200£ Welcome Bonus + 100 Free Spins

Percentage

100%

Wagering

35x Deposit

Valid Time

7 Days

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BetMGM logo

Are There Any Negative Customer Reviews?

Unlike traditional businesses that thrived on word-of-mouth advertisements, nowadays, people trust online reviews more than ever. According to research, more than 90% of buyers check online before they can buy any items online.

When conducting our research, we checked on watchdog sites such as BBB (Better Business Bureau) and Trust Pilot. On Trust Pilot, we found that BetMGM had 540 reviews. Out of all these, only 3% of them were five stars, while 92% of the users rated it one star.

Further looking into the reviews, we noticed that most of the complaints were about the availability of free bets and spins. Clients said that they were not able to claim their free spins as promised by the website.

Others complained about the slow customer support on the online chat and email. Besides the watchdog sites, we also checked for reviews on the BetMGM app on the Google Play Store.

When writing this review, the site had more than 500,000 downloads and over 17000 reviews. A good number of people praised its extensive range of casino games and well-designed mobile experience.

Like all online casinos, the site has some negative reviews. Yet, we noticed that BetMGM Casino responded to each review individually. They were in-depth and seemed helpful.

Generally, operating online means that you will have to deal with negative reviews at one point. From our assessment, we noticed that BetMGM handled the situation very well.

Even though BetMGM has attracted some negative reviews, we also noticed that it received praise for its great game variety and smooth experience.

BetMGM Scam & Fraud FAQ

Reasons Why BetMGM Is a Reputable Online Casino

BetMGM was established in 2017. It has been in business for more than six years and has operated reputably. During this time, the casino brought on board some of the best iGaming software providers, including Evolution Gaming, Microgaming, Playtech, and NetEnt.

It also has a comfortable range of payment methods, such as PayPal, Skrill, Visa, and Skrill. All these methods are reputable and ensure safe transactions for your funds. Since the site has been in business for over six years, it has mastered the art of serving customers and greatly improved its services.

What Can You Do If You Suspect Fraud at BetMGM Casino?

There are various things you can do if you suspect fraud at BetMGM Casino. While browsing the BetMGM terms and conditions, we found a ‘Complaints and Disputes’ Clause. If you have any issues or complaints about the website or the services, there is an in-depth help centre with communication channels and articles. We were impressed by the in-depth articles showing how you can resolve conflicts.

The first step to reporting fraud is contacting the customer support team. The quickest way to do so is by chatting with a BetMGM representative on live chat. If they cannot resolve the issue at hand, you can proceed to write an email to support @betmgm.co.uk. They respond to you within 24 hours.

If you are still unhappy with the response you got, you have an eight-week waiting time before you can get in touch with an Alternative Dispute Resolution provider (ADR). In this case, the ADR you should get in contact with is the IBAS (Independent Betting Adjudication Service). If all fails, you can always leave a negative review and warn other people of the kind of service you got at the casino.

Is The Log In At BetMGM Safe?

Logging into the BetMGM is quick and easy. You only need to ensure that you have an account at BETMGM Casino. The site is well-encrypted and uses an SSL certificate to keep all your details safe. To create an account, visit the site and click on the ‘Register’ command.

It will expand into boxes where you can enter your details and password to secure the account. After the personal information, you will enter your personal information and address before agreeing to the Terms and Conditions of the site.

Logging in is equally easy and only requires you to enter your email address or username and password. While the site does its part to enhance security, you must also be very careful, especially when using public devices and connections. Log out of public devices and avoid transacting over untrustworthy public connections.

Is The Casino Bonus Of BetMGM Reputable?

From our comprehensive research, the casino bonus of BetMGM Casino is reputable. The welcome bonus comes with a wagering requirement of 15X, which is quite low compared to other providers.

This means that you need to use the bonus at least 15 times before you can request a withdrawal. Overall, the BetMGM bonuses are fair and have convenient requirements. It is something you can definitely work with.

Is My Credit Card Data Safe?

As mentioned earlier, the website is encrypted and very safe for you. You can enter credit card information and complete transactions without any issues. Additionally, BetMGM states that it only allows authorised staff to man the systems, which means that no third parties can find your data.

Nevertheless, while the site has invested in the latest security systems to safeguard your details, you must also exercise due diligence to enhance security. If you use public connections or devices, you must log out after every session and avoid transacting at that time. If you must perform any transactions, do so using your personal device and on your connection.

Additionally, if you suspect any issue with your credit card, contact your provider and request them to hold all the transactions until you are sure of the situation.

Reader’s Call – We Will Help You

When operating online, every business is at risk of fraud and cheating. With the player in mind, we have come up with a system to help you avoid sites with extreme cases of fraud. If you come across one with fraud or other problems, reach out to us, and we will help you.

You can email us at casino.online or write us your reviews in the comments section below. We value your feedback and will act upon it to enhance your gaming experience.

author

Written by

Joshua Rawlings

I'm deeply rooted in the gaming industry, with a sharp focus on online casinos. My career spans strategy, analysis, and user experience, equipping me with the insights to enhance your gambling techniques. Let me guide you through the dynamic world of online gambling with strategies that win.

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