What our readers say about BetMGM
Joshua Rawlings is a published expert on crypto gambling, casino analyst, and tech aficionado, with more than 10 years of casino experience.
Are There Any Negative Customer Reviews About BetMGM Casino?
Unlike traditional businesses that thrived on word-of-mouth advertisements, nowadays, people trust online reviews more than ever. According to research, more than 90% of buyers check online before they can buy any items online. When conducting our research, we checked on watchdog sites such as BBB (Better Business Bureau) and Trust Pilot. On Trust Pilot, we found that BetMGM had 540 reviews. Out of all these, only 3% of them were five stars, while 92% of the users rated it one star.
Further looking into the reviews, we noticed that most of the complaints were about the availability of free bets and spins. Clients said that they were not able to claim their free spins as promised by the website. Others complained about the slow customer support on the online chat and email. Besides the watchdog sites, we also checked for reviews on the BetMGM app on the Google Play Store.
When writing this review, the site had more than 500,000 downloads and over 17000 reviews. A good number of people praised its extensive range of casino games and well-designed mobile experience.
Like all online casinos, the site has some negative reviews. Yet, we noticed that BetMGM Casino responded to each review individually. They were in-depth and seemed helpful. Generally, operating online means that you will have to deal with negative reviews at one point. From our assessment, we noticed that BetMGM handled the situation very well.
Even though BetMGM has attracted some negative reviews, we also noticed that it received praise for its great game variety and smooth experience.
Reasons Why BetMGM Is A Reputable Online Casino
More than 6 Years of Experience
BetMGM was established in 2017. It has been in business for more than six years and has operated reputably. During this time, the casino brought on board some of the best iGaming software providers, including Evolution Gaming, Microgaming, Playtech, and NetEnt.
It also has a comfortable range of payment methods, such as PayPal, Skrill, Visa, and Skrill. All these methods are reputable and ensure safe transactions for your funds. Since the site has been in business for over six years, it has mastered the art of serving customers and greatly improved its services.
Great Variety of Games
BetMGM has a good selection of games for players. With slots leading the pack, players can get over 800 regular titles. There are also new titles added from time to time. In this section, the providers you can find include Microgaming, Red Tiger,iGT, and NExtGen. The list of iGaming software providers ensures that players access games with decent RTPs (Return to Player) percentages.
Besides slot games, players can also find more than 60 titles in table games. The options here include blackjack, roulette, baccarat, and poker. With the table games, they can also access a live dealer section, as it is usually the basis for a live casino. If a gambling site lacks table games, chances are that they will also not have a live casino.
Enhanced Security Measures for a Safe Gaming Environment
BetMGM prides itself in ensuring security for gambling activities. For starters, the site is encrypted and secured by VeriSign. This means that all your details, including financial transactions, are safe. Additionally, the fact that it is licensed by the Great Britain Gambling Commission means that it adheres to a set of high-standard regulations. Players can be sure of fair play and random results as it uses RNGs (Random Number Generators).
Frequent Bonuses and Promotions
The numerous BetMGM bonuses and promotions are another reason why the casino is reputable. The casino has a hefty welcome offer for new customers. Upon signing up on the BetMGM Casino, players will get up to £200 cash and 100 free spins to be used on Big Bass Splash. This offers players a starting point in their gambling journey.
Additional information about BetMGM Casino
What Can You Do If You Suspect Fraud at BetMGM Casino?
There are various things you can do if you suspect fraud at BetMGM Casino. While browsing the BetMGM terms and conditions, we found a ‘Complaints and Disputes’ Clause. If you have any issues or complaints about the website or the services, there is an in-depth help centre with communication channels and articles. We were impressed by the in-depth articles showing how you can resolve conflicts.
The first step to reporting fraud is contacting the customer support team. The quickest way to do so is by chatting with a BetMGM representative on live chat. If they cannot resolve the issue at hand, you can proceed to write an email to support @betmgm.co.uk. They respond to you within 24 hours.
If you are still unhappy with the response you got, you have an eight-week waiting time before you can get in touch with an Alternative Dispute Resolution provider (ADR). In this case, the ADR you should get in contact with is the IBAS (Independent Betting Adjudication Service). If all fails, you can always leave a negative review and warn other people of the kind of service you got at the casino.
Is The Log In At BetMGM Safe?
Logging into the BetMGM is quick and easy. You only need to ensure that you have an account at BETMGM Casino. The site is well-encrypted and uses an SSL certificate to keep all your details safe. To create an account, visit the site and click on the ‘Register’ command. It will expand into boxes where you can enter your details and password to secure the account. After the personal information, you will enter your personal information and address before agreeing to the Terms and Conditions of the site.
Logging in is equally easy and only requires you to enter your email address or username and password. While the site does its part to enhance security, you must also be very careful, especially when using public devices and connections. Log out of public devices and avoid transacting over untrustworthy public connections.
Is The Casino Bonus Of BetMGM Reputable?
From our comprehensive research, the casino bonus of BetMGM Casino is reputable. The welcome bonus comes with a wagering requirement of 15X, which is quite low compared to other providers. This means that you need to use the bonus at least 15 times before you can request a withdrawal. Overall, the BetMGM bonuses are fair and have convenient requirements. It is something you can definitely work with.
Is My Credit Card Data Safe?
As mentioned earlier, the website is encrypted and very safe for you. You can enter credit card information and complete transactions without any issues. Additionally, BetMGM states that it only allows authorised staff to man the systems, which means that no third parties can find your data.
Nevertheless, while the site has invested in the latest security systems to safeguard your details, you must also exercise due diligence to enhance security. If you use public connections or devices, you must log out after every session and avoid transacting at that time. If you must perform any transactions, do so using your personal device and on your connection. Additionally, if you suspect any issue with your credit card, contact your provider and request them to hold all the transactions until you are sure of the situation.
Reader’s Call – We Will Help You
When operating online, every business is at risk of fraud and cheating. With the player in mind, we have come up with a system to help you avoid sites with extreme cases of fraud. If you come across one with fraud or other problems, reach out to us, and we will help you. You can email us at casino.online or write us your reviews in the comments section below. We value your feedback and will act upon it to enhance your gaming experience.
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