Are There Any Negative Customer Reviews?
For the period that Casoo Casino has been in operation, there have been a few complaints from users on how it handles various issues. However, none of the complaints relates to the platform not paying its players or holding cash unfairly. This is a strong indicator that the platform is genuine and transparent.
Some of the negative customer reviews revolve around delays in getting withdrawals paid out. The casino pays cryptocurrency withdrawals instantly but may take up to a day with most other methods, which makes some customers unhappy. The verification process sometimes takes up to 48 hours, which also seems to be too long for customers waiting to make withdrawals.
The other major complaint is the slow response for customers who contact customer service via emails. It may take several hours for one to get a response. Fortunately, the casino has a live chat feature, which is quicker and more efficient for urgent matters. Most of the other complaints emanate from customers not reading and following the terms correctly.
Casoo Casino provides exciting bonuses for new and returning players, including welcome packages, reload bonuses, and free spins. Be sure to read the terms and conditions to understand wagering requirements, eligible games, and any restrictions associated with these bonuses.