Are There Any Negative Customer Reviews?
There are a few operational issues that online gamers have mentioned with regards to The Vic. However, the casino is still young and growing, making it possible to rectify them in future. Some of the complaints include The Vic’s experience in the gaming industry. The Vic is one of the UK’s best-known land-based casinos where every gaming issue is sorted in-house. As it ventures into online gaming, there are still some improvements to consider.
Secondly, The Vic’s customer service doesn’t operate on a 24-hour basis. Phone calls work between 8:00 am and 8:00 pm, while live chats operate between 7:00 am and 10:30 pm. These timelines deny the customer the much-needed service during prime time. It limits their gaming chances, which affect gaming patterns.
Thirdly, There are limited payment methods on the casino, and the most notable one absent is crypto-betting. The only payment options available are VISA, MasterCard, PayPal and Paysafe Card. The inclusion of the crypto-wallets and other payment options will make payments diverse and applicable to all.
Lastly, the casino does not have a VIP betting programme or loyalty points for high rollers playing on the platform. Although The Vic bonuses are generous compared to other online casinos, the casino still needs a reward and recognition policy for its regular customers.
From analysis, these customer complaints are well in line with The Vic’s age and experience. If we do a comparison of established casino houses, all these issues will go once the casino gets its footing in the industry.
